Nalley Toyota of Union City

Excellent Customer Service Thomas is an excellent car salesman. He was patient and thorough in asking my husband and I all of the right questions to put us in the Camry of our d Thomas is an excellent car salesman. He was patient and thorough in asking my husband and I all of the right questions to put us in the Camry of our dreams. It's absolutely perfect & we love everything about our new Camry. The color, the style, the features & the sun roof. Our Camry is a true pleasure to drive. We've told at least 10 people about Thomas and his expert salesmanship. We've also talked about how friendly, helpful and professional Thomas and everyone that we encountered at Nalley's Toyota are. Thank you! More

Service and also searching for newer car Since my search began I have worked with Deshayle Peterson. Ms. Peterson is very patient, very attentive, knowledgeable and has awesome attitude. I ha Since my search began I have worked with Deshayle Peterson. Ms. Peterson is very patient, very attentive, knowledgeable and has awesome attitude. I have truly enjoyed my experience of working with her. She’s truly an asset to your company. More

Unprofessional I made an appointment to have Apple Car Play installed in my 2018 Camry and was told there would not be a charge because I purchased my car from this I made an appointment to have Apple Car Play installed in my 2018 Camry and was told there would not be a charge because I purchased my car from this dealership. Upon arrival I was told there would be a $75 charge which I agreed to pay. Next I was told I would have to wait 3-4 hours for this and I agreed to that also. Finally, I was told that it couldn’t be done because there was only one person there who could do it. I was told to make another appointment after driving an hour to get this done. I was highly pissed because I feel that they just didn’t want to do it. I was even told by the service advisor that he could do it but he wouldn’t because he doesn’t get paid for it. I received several email reminders about my appointment so I didn’t understand why it couldn’t be done. I went inside and asked a salesman to speak with the manager but instead he tried to get me to trade in my car. I left even more furious after wasting even more time. I called the service department again to speak with the manager. I was told that I would receive a call back and I never did. I do not recommend using this dealership. More

The reason why people hate dealerships I wouldn't buy a vowel from this pathological liar. In the other hand, if you like a good show, and dont mind spending $5000.00 or more over invoi I wouldn't buy a vowel from this pathological liar. In the other hand, if you like a good show, and dont mind spending $5000.00 or more over invoice, go for it! More

HAIR-RAISING It took 2 weeks of being bounced around--waiting for call backs and waisted conversations to buy a used car.It got to the point that on several occasi It took 2 weeks of being bounced around--waiting for call backs and waisted conversations to buy a used car.It got to the point that on several occasions I put calls thru to Toyota for them to get Nalley to answer the phone cause all it did was ring..Jackie was the only one to give me some info and since her husband was ill --she couldn't help me anymore --the ball went splat and the deal ended.Erik had the nerve that after I was approved and the deal almost closed--to send me an email as to when I wanted to see the car and make a deal How these people are permitted to have a license and represent Toyota is a total sham--my next letter is to Toyota More

Great salesmanship!!!!!!!! Mr. Tommy Brown is the best car salesman on earth!!!! I was expecting a lot of haggling and double speak, nope, didn't happen. The car buying process Mr. Tommy Brown is the best car salesman on earth!!!! I was expecting a lot of haggling and double speak, nope, didn't happen. The car buying process was "PAINLESS!!!" I was treated with respect and dignity. I am a Nalley customer for life!!!!!! My new car is beautiful and Mr. Brown is an asset to Nalley Toyota. Thank you from the very depts of my soul. More

Great Customer Service Thomas “Big Deals” Brown at Toyota of Union City, he gave the best customer service, Will in finance was also very helpful, They help me with a brand Thomas “Big Deals” Brown at Toyota of Union City, he gave the best customer service, Will in finance was also very helpful, They help me with a brand new toyota camry with 0 down.I recommend anyone who need a car try them without fear 😀 they are the best try them😀. More

Family experience After purchasing a third TOYOTA from Union City I was much more pleased with Mr. Jim Smith ( and his staff who treated me royally all through out thi After purchasing a third TOYOTA from Union City I was much more pleased with Mr. Jim Smith ( and his staff who treated me royally all through out this sales)which was an awesome experience for me. Thanks to Ms. Bridgett who took me by my hand to help with the new technology of the car and with simple Q/A. We need more people like your staff to deal with the PUBLIC. Thanks for all your hard work. May God continue to bless you and your staff as you continue to deal with the public. I will recommend you highly to others This management aims to please all who walk in for service or sales. All staff treat you as family from the popcorn staff to your customer service staff..kudos to all .. thanks for making my DAY an awarding but joyful experience thanks again BIG JIM Mrs BM Hart More

Very pleased with sales. Not only did I receive the best price from Nalley Toyota, my salesman went above and beyond to ensure all paperwork was correct. I needed to register Not only did I receive the best price from Nalley Toyota, my salesman went above and beyond to ensure all paperwork was correct. I needed to register this car in a different state and Brandyn worked hard meet all requirements. More

Go anywhere else We agreed on a price then they brought out numbers in which there were several add-on’s, not requested, including Scotchgard for the interior priced We agreed on a price then they brought out numbers in which there were several add-on’s, not requested, including Scotchgard for the interior priced at $600. When I said Scotchgard is not an option I’m interested in, they said they were required to put it on every car that leaves the lot. They were willing to haggle the price a little lower then magically this mandatory $600 Scotchgard was added and I was told no it hasn’t been added yet but has to be. THEY HAD NOT PUT IT ON YET BUT IT WAS A MANDATORY OPTION! I’ve never dealt with xxxx like this before so willing to bold face lie and break the law. More