Nalley Toyota of Union City

Excellence beyond measure!!! I've had my Camry for 3 1/2 years and love it! When any service is required on my vehicle, I am always able to reach out to Clyde, as my sole service I've had my Camry for 3 1/2 years and love it! When any service is required on my vehicle, I am always able to reach out to Clyde, as my sole service advisor, to ask any questions no matter what they are & receive timely responses. Clyde is & has always been friendly, attentive, personable, professional, & keeps me abreast of the details of my service. I have literally followed him to another Toyota & Nissan location when he left Toyota of Union City for a brief moment as I refused to see anyone else. I am truly glad that he made his way back! More

Dissatisfied I had an 8:30 appointment scheduled on 4/14/18 and discovered upon arrival that there was really no need to make an appointment because they are not h I had an 8:30 appointment scheduled on 4/14/18 and discovered upon arrival that there was really no need to make an appointment because they are not honored. Once I got to the advisor Clyde Chapman, everything went well and I informed him of what I needed (Oil Change, tire rotation and brake inspection). Ok everything was fine. I went up to the waiting room thinking I would not be there longer than an hour because I was only there for an oil change and tire rotation and inspection. After waiting for 2 hours with no update whatsoever on my vehicle, I went looking for my advisor to check on my car. He told me I would be ready in 10 minutes and that turned into another hour. I finally had to go stand in his face so he could see me waiting to check out. I checked out knowing that I would not be back because he did not tell me anything about what work I would need or anything. You don't just check a customer in and don't provide them with an update on their vehicle or the time remaining for the sake of getting the most customers perhaps for a quota. While on my way to work this morning 4/17/18, I received a call from an unfamiliar number not saved in my contacts 770-964-8888 and to my surprise it was Clyde telling me he received the worst review he has ever received. He said he is one of the top advisors and have more customers and he provides excellent service. I have to agree he is cordial when writing you up for your service, but after that you will not see or hear from him again because the communication stops when you leave his desk. If he had asked what could he do better the next time to make my experience better, It would at least showed me he was genuinely concerned about keeping me as a customer because I have been coming there for years. I told him I work in a customer service environment and he needs to communicate with his customers and he starts telling me he had a lot of customers and he was sorry for not giving me the attention I FELT I NEEDED!!! What an apology after calling my personal number before 8am. I told him he does not have to worry about me giving him another bad review because I will not be back. I really miss Chad Bwho is no longer there. More

Awesome I feel very comfortable taking my car for service at Union City Toyota as long as Clyde Chapman is there. I will wait until I know he is there before I feel very comfortable taking my car for service at Union City Toyota as long as Clyde Chapman is there. I will wait until I know he is there before I take my car to get service. Clyde is very professional, courteous and he is attentive to my concerns regarding my vehicle. When I was in the market for a new vehicle I consulted with Clyde before I purchased my new car. Clyde takes care of his customers with a smile. More

Clyde provides impressive service! I have had my Toyota for 6 years now! My service adviser throughout this time has been Clyde. I have seen other advisers when taking in my car, howe I have had my Toyota for 6 years now! My service adviser throughout this time has been Clyde. I have seen other advisers when taking in my car, however non compare to his approachable and friendly demeanor. He takes ownership of me as his customer and ensures he explains to me what I am spending my money on and why it is necessary/recommended. He does this without pressuring or scare tactics. Clyde has advised of services that were needed, recommended, and upcoming to set an expectation of cost and time for future visits as well. He has always displayed a willingness to assist while setting the expectation of wait time. In my business interactions with him, he has maintained ethical practices in performing/recommending services. I have no loyalty to this company/business, however have continued to service my Camry, Maxima and now Altima with him due to his continued exceptional service and dedication to me as his customer. More

Leo is the man!!! My salesperson Me.Belton was very knowledgeable of the vehicle he was selling , he went out if his way to make sure I was satisfied and happy with my My salesperson Me.Belton was very knowledgeable of the vehicle he was selling , he went out if his way to make sure I was satisfied and happy with my major purchase. He made sure i had a remote start included in my purchase since i had it on a previous vehicle .. That was exceptional and i appreciate it very much More

Amazing Great!! Mr. Belton was the best... the smile he put on my face was just amazing.. 2018 Toyota Camry Thanks for the great birthday gift.. Great!! Mr. Belton was the best... the smile he put on my face was just amazing.. 2018 Toyota Camry Thanks for the great birthday gift.. More

Amazing Customer Service Superior, Outstanding, excellent, great job is exactly how Mr. Leo Belton customer service was for me. I didn’t even think I could get a new car beca Superior, Outstanding, excellent, great job is exactly how Mr. Leo Belton customer service was for me. I didn’t even think I could get a new car because my credit score was not as high as it should be. I was just coming in to claim my prize and Leo’s genuine greeting made me take a look. Leo made what seem impossible possible. Thanks again Leo for your amazing customer service and I am so enjoying my new 2018 Toyota Corolla. You certainly have a customer for life. More

First Class Service Great time management. I Recieved my service for my vehicle with in A hour and a half. Most of all kassaye kept me informed on my vehicle. Great time management. I Recieved my service for my vehicle with in A hour and a half. Most of all kassaye kept me informed on my vehicle. More

After buying contact wasn't easy Had questions after loan approvaled very had to contact anyone had to come back to dealership three times once was unnessary for me to drive there Had questions after loan approvaled very had to contact anyone had to come back to dealership three times once was unnessary for me to drive there I was told I needed to bring mire information which was not the case when I arrived there More

its been 4 months I purchased 2 vehicles from this dealership in September. I have been waiting since then to be provided with the things promised by the dealer. I ha I purchased 2 vehicles from this dealership in September. I have been waiting since then to be provided with the things promised by the dealer. I have spoken to several of the management staff including the GM himself, Mr. Hayley. I was promised a complete set of owners manuals for my Corolla, along with a complete set of keys for the vehicle. After not receiving these things after 1 month. I found out the sales person was no longer there. I spoke with 2 different managers after that and was promised several times that the issues would be taken care of immediately. After another month I was put in contact with the General Manager, he assured me that I would be made whole. He informed me that my keys were there and the books were there and he would have them shipped to me. Still have not received these things. I have been very patient with this dealer. I am in the industry, so I did not want to blast anybody. However after 4 months I need to speak up. If this were my dealership and these were my employees, I would terminate them all. This is xxxx poor customer service. We live on return and referred business. And I will certainly not refer any body to this dealer again. More