Nalley Toyota of Union City

Thankful Tim Ellis and T'Neshia Johnson were very helpfully. I received a call about trading my current vehicle in and I was hesitant because I didn't have mon Tim Ellis and T'Neshia Johnson were very helpfully. I received a call about trading my current vehicle in and I was hesitant because I didn't have money to put down on a new vehicle. But I made an appointment anyway and Tim was able to work out a deal where I could trade my current 3012 Corolla and leave with a 2017 Camry for no money down. Another great experience at this dealership. The reason I went back after purchasing the Corolla and the reason I'll refer anyone else to them. More

Stressful but Satisfied I am love with my new vehicle (Logan). I am a first time buyer, and really excited!!! I didn't have too much knowledge about this type of things so mo I am love with my new vehicle (Logan). I am a first time buyer, and really excited!!! I didn't have too much knowledge about this type of things so mom assisted me. The dealers worked with me and put me into exactly what fits me best. I am seriously in love. However I did not know the process was going to be soooo long. But I'm super happy!!! Can't stop smiling!!' More

Toyota 4 Runner My experience was excellent. Mr. Anderson was very attentive and understood was type of car I was looking for. I didn't feel as though I needed to mak My experience was excellent. Mr. Anderson was very attentive and understood was type of car I was looking for. I didn't feel as though I needed to make a decision on the spot. More

Professionalism at its Best! I woudl like to bring to your attention; Sixtoria Phillips. She approached my wife and I with such professionalism, poise and experience. All of her a I woudl like to bring to your attention; Sixtoria Phillips. She approached my wife and I with such professionalism, poise and experience. All of her attention was to get our satisfaction in getting us the vehicle make, model and year we were looking for. Once she had successfully did that, she got us credit approved with a good percentage rate and Toyota's buyer bonus. My wife wanted a Toyota which was black with black leather interior. There wasn't a vehicle with our descripition, she took it upon herself to contact other dealerships and found the car we wanted within a half hour. We were very happy with everything she did for us. If you're looking to purchase a new or used vehicle, please contact Sixtoria, you will be very happy you did. We are!!! Robert Duncan, Happy Toyota Customer More

Going above and beyond I went in to Union City Toyota thinking about a car that I was interested in. Of course, the employees wanted to show me the vehicles on the lot, but I went in to Union City Toyota thinking about a car that I was interested in. Of course, the employees wanted to show me the vehicles on the lot, but I wanted a Prius Prime which was not available outside of order. An extremely helpful salesman, Phil, tracked down the vehicle for me and helped me place the order even though the vehicle itself still needed to be built and wouldn't arrive for about 75 days. When the vehicle finally arrived, I found out that there was an unexpected issue with my credit so I would have to have a co-signer. Phil again helped me navigate this progress and finally set up a loan that would work for me. Overall, the process of ordering and purchasing the car was long and complicated, but the folks at Union City Toyota made it as pain-free as possible. More

EXCELLENT THE BEST CAR BUYING EXPERIENCE I EVER HAD. THEY TOOK THE TIME TO EXPLAIN ALL EVERYTHING TO ME SO THAT I WOULD KNOW ALL THE OPTIONS I HAD. THEY REALLY THE BEST CAR BUYING EXPERIENCE I EVER HAD. THEY TOOK THE TIME TO EXPLAIN ALL EVERYTHING TO ME SO THAT I WOULD KNOW ALL THE OPTIONS I HAD. THEY REALLY SURPASSED MY EXPECTATIONS. More

Great experience Great follow up from start to finish, very thorough and helpful staff, explained every step in my buying process taAt helped me to understand exactly Great follow up from start to finish, very thorough and helpful staff, explained every step in my buying process taAt helped me to understand exactly what I was buying. More

HORRIBLE EXPERIENCE I must say this has been one of the worst experiences I had when it comes to customer service. Jarrett advised me that I could bring my vehicle in to I must say this has been one of the worst experiences I had when it comes to customer service. Jarrett advised me that I could bring my vehicle in to have it detailed thoroughly to try and remove some of the scratches and to also have my bumper looked at as well as to have that noise checked out. When I arrived to have these things done I was then told I had to speak directly with him directly in regards to having that done. After speaking with someone they advised me that he was not in the office but they would leave my name for you to contact me. Today over 3 weeks later I still have not heard anything from anyone at the dealership. I sat there for almost 3 hours waiting on my vehicle to be looked at people who had come in after me had come and gone. Then for the service guys to tell me that it's a normal dragging noise coming from the car when turning unacceptable to me. I chose Toyota of Union City based on recommendations from friends but now I am questioning that decision. Thank You for your time. More

Excellent Service Department I have been going to Toyota of Union City for 7 years now, servicing my 2006 Sequoia, for which I bought from a different dealership. I have never had I have been going to Toyota of Union City for 7 years now, servicing my 2006 Sequoia, for which I bought from a different dealership. I have never had bad service from them - they are always prompt in greeting me and getting my vehicle serviced promptly. There have been times that my vehicle needed extensive maintenance work and they have put me in a rental EVERY SINGLE TIME, free of charge to me!! I also have another vehicle that I use a different dealership for and they are horrible!!! I have really been spoiled by my experiences with the Toyota dealership!!! I can't say enough great things about them :) More

My Service Experience Had my first maintenance due for my new car so I made an appointment. Was greeted by a service advisor named Antonio who was very professional and he Had my first maintenance due for my new car so I made an appointment. Was greeted by a service advisor named Antonio who was very professional and helpful. He followed through and got my car back quickly. Great Staff, Great Service! Thanks Antonio, see you on my next service!!! More