Nalley Toyota of Union City

Terrible When I got there I had a appointment to see a specific car. Not only was the car not ready for viewing but it was also priced $4000 more than listed o When I got there I had a appointment to see a specific car. Not only was the car not ready for viewing but it was also priced $4000 more than listed online. I made my price range very clear & I was still shown cars outside of that. I was assured that I would be taken care of & that the price that was quoted online would be honored & they continued to try to get me to spend more money. Even after I had read bad reviews online I decided to still drive 30 miles to them to give them a chance but they truly suck & I wouldn't recommend them to anyone! More

Not even a Mother could love Let me just start off by saying, if I could give a rating of ZERO STAR...I would. The customer service is nonexistent, the sales personnel are dishon Let me just start off by saying, if I could give a rating of ZERO STAR...I would. The customer service is nonexistent, the sales personnel are dishonest and will do whatever it takes for a sale! My mother went into the Union City Toyota dealership because she needed service on her 2015 Prius. While waiting for her car to be serviced she was approached by Robert Anderson III Anderson III who was soliciting business-- he is a sales person that is what they do. He showed her a 2017 Corolla. My 72 year old mother called me to discuss the deal he presented. After I had a detailed conversation with Robert Anderson III of the package she would receive and programs she would be eligible for, we negotiated a good deal-- since it was over the phone I wanted to wait until the next day so I could be there for her to sign the papers-- but Robert Anderson III assured me that he was taking care of her like it was his own mom! Because Robert Anderson III assured me that everything we discussed was what she was getting-- she purchased the 2017 Corolla. He even gave me his cell phone number so I could reach out to him at any time. (Later I realized it was so he could program my number so he would not have to take my call.) When I saw the car the next day-- there were a few things that Robert Anderson III stated over the phone with me that the car had-- BUT IT DID NOT. When I called to discuss the discrepancies with Robert Anderson III-- he dodged my calls. I contacted his manager, Jay Hill-- he hasn't returned my call and his voicemail stays full so you can not leave message. After speaking with the Gwinnett Place Toyota-- the matter could easily be resolved-- but NO ONE WILL RETURN MY CALLS. I guess I am going to have to drive down there and deal with it in person-- it is just a shame that the Toyota of Union City sales people, like Robert Anderson III are soo desperate for commission that they will lie for commission. AND management supports the sales personnel's unprofessional behavior by being completely dishonest themselves! I feel sorry for Robert Anderson III mom if this is how he treats her—I guess I should have went to Gwinnett Place Toyota. More

Great Customer Service! I went looking for a Sienna minivan and came home with a Prius V. As empty nesters and retirees I realized that my wife and I had no real need for th I went looking for a Sienna minivan and came home with a Prius V. As empty nesters and retirees I realized that my wife and I had no real need for the size and gas consumption of a Sienna. But I wanted the ease of entry/exit and the comfort of a higher positioned drivers seat Cody Preston was most helpful in working with me and answering my questions. After letting him know that I had pre-approved financing at 1% he was able to offer me financing at 0%. More

Exciting and fulfilling My dealership caretaker and family, renewed my belief in the care and concern a dealership can have for me ! I walked in Toyota union city with a hop My dealership caretaker and family, renewed my belief in the care and concern a dealership can have for me ! I walked in Toyota union city with a hope and prayer and a little bit of nervousness and left back out with a brand new Toyota Celica. Every step of my experience was awesome and I especially appreciate my caretaker salesman CEPRIUS whose name isn't listed below. He really held my hand through the whole process. He deserves a raise or bonus. More

Never deal with The staff was rude and in organized,employees didn't even seem to know what their job descriptions were and I was sent from one person to another,for The staff was rude and in organized,employees didn't even seem to know what their job descriptions were and I was sent from one person to another,for a total of 10 before I got an half xxx answer. Worst dealership ever More

Great service I had a wonderful experience at Toyota of union city. Mr Ellis was very helpful and very polite. Thank you for all your hard work Mr Ellis I had a wonderful experience at Toyota of union city. Mr Ellis was very helpful and very polite. Thank you for all your hard work Mr Ellis More

SNEAKY Walking without any appointment was windowshopping Diamond the (saleperson)said she would try to beat my Bankrate with there.They went in and pull my Walking without any appointment was windowshopping Diamond the (saleperson)said she would try to beat my Bankrate with there.They went in and pull my credit report with four banks and score dropped. I was notify by karma and one of the bank that my reports was pulled more than one. Called them for explanation and no one reply. Even though I spoke to Cody and he said he would let manager called be back. That same manager tried to sell me a suv with a cracked part. Than offer twice the amount to repair if I wanted it. YEAH RIGHT More

Service/sale I had a warranty enhancement issue on our Prius. Erik Powell in service took care of the issue in a speedy and enthusiastic manner. Dealing with Erik I had a warranty enhancement issue on our Prius. Erik Powell in service took care of the issue in a speedy and enthusiastic manner. Dealing with Erik started our search for a new Avalon where we met Cody Preston who was knowledgeable and helpful. We found just the Avalon we wanted and at a competitive price. The only negative I would mention is that the paperwork completion process took a bit longer than necessary, probably due to high sales volume. More

Awesome Service My visit to Toyota of Union city was excellent and I can't express how impress I was with the sale person. The sale person frienliness and his knowled My visit to Toyota of Union city was excellent and I can't express how impress I was with the sale person. The sale person frienliness and his knowledge of the vehicle I inquired about was presentative in a very professional manner. Even those I didn't purchase a vehicle at this time. When I am ready I have no doubt that Mr. Cephus Camiel will be the salesman that I'm going to do my business with. Thanks you very much, Earl More

Awesome Employees I have purchased 2 cars from This dealership. They have been awesome. Jeff, Ron and Marvin(he's new, just moved from Maryland) from service exemplifi I have purchased 2 cars from This dealership. They have been awesome. Jeff, Ron and Marvin(he's new, just moved from Maryland) from service exemplified excellent customer service!!! With amazing service that I have received from everyone in the service department is the bomb. I can't recall all their names, but they are all great!! That's why I keep coming back!!! More