Nalley Toyota of Union City

I COULD NOT BELIEVE THE WAY THEY TREATED MY FAMILY THIS HAS GOT TO BE THE WORST I HAVE EVER BEEN TREATED BY ANY BUSINESS, WE BOUGHT A CAR , DID NOT RECIEVE THE DRIVE OUT TAG FOR 3 DAYS RETURNED THE CAR THIS HAS GOT TO BE THE WORST I HAVE EVER BEEN TREATED BY ANY BUSINESS, WE BOUGHT A CAR , DID NOT RECIEVE THE DRIVE OUT TAG FOR 3 DAYS RETURNED THE CAR BECAUSE OF FINANCING , ASKED FOR THE DOWN PAYMENT BACK , WAS TOLD WE WOULD GET IT, WHEN WE CAME TO GET THE MONEY BACK WAS TOTALLY IGNORED FOR 2 HOURS WE HAD TO CALL THE POLICE TO THE DEALERSHIP JUST TO TALK TO A MANAGER THAT HAD WALKED BY US SEVERAL TIMES , WAS TOLD BY THE MANAGER WE WERE NOT GETTING ANY MONEY BACK , VERY DISRESPECTFULLY, THE BUILDING IS NICE THE CARS SPEAK FOR THEMSELVES THE SERVICE IS TOTALLY RIDICULOUS , I WOULD NEVER IN LIFE GO BACK THERE NOR WOULD I EVER RECOMMEND ANYBODY ELSE GO THERE IF THEY WANT TO BE TREATED FAIRLY More

Great Customer Service! Besides the Excellent Customer Service..Truly a wonderful experience and the walk on the red carpet..Awesome..Thanks Toyota of Jonesboro!Yayy Mr Georg Besides the Excellent Customer Service..Truly a wonderful experience and the walk on the red carpet..Awesome..Thanks Toyota of Jonesboro!Yayy Mr George Johnson More

If "Zero" were an option As of today (August 1, 2016) I have submitted two consumer report complaints, retained an attorney, drafted 9+ letters to financial institutions with As of today (August 1, 2016) I have submitted two consumer report complaints, retained an attorney, drafted 9+ letters to financial institutions with copies to the major credit bureaus, and submitted a "cease action" letter to Toyota of Union City. Why? Well...: 1) Toyota of Union City refuses to meet its obligations set forth in ITS contract. Meaning? Toyota of Union City refuses to pay off the trade-in vehicle that which they made an offer. As a result, I am paying on a vehicle I no longer possess in order to maintain my credit. Additionally, I am paying on the new vehicle that I purchased from the dealership - but thankfully, I have possession of said vehicle. 2) Toyota of Union City, has been, for the past SIXTY (60) DAYS fraudulently submitting auto finance applications to various financers without my knowledge and/or consent. Why? Unsure! But it's an illegal practice and thus I've contacted an attorney. The result of their actions is that my credit score is declining because of the multiple inquiries. 3) Toyota of Union City had 45 days since the date of my legal, and official, purchase of my vehicle to submit all appropriate documents to the DMV. We have exceeded said 45 days and are now beyond 60 days and yet the DMV has no record of Toyota of Union City submitting the necessary documents (payments) to the DMV allowing me to register my vehicle. Why? Unsure! But, I've come to learn that this is common practice with this dealership. They've been arbitrated and sued due to this shady and irresponsible practice. Next steps? Legal Action. If I could give this dealership a zero I would, but by default I had to give it a ranking. More

Awesome! Robert is the best, hands down! He was very attentive and assured I was well taken care of. I am very pleased with the service I received. Thanks Robe Robert is the best, hands down! He was very attentive and assured I was well taken care of. I am very pleased with the service I received. Thanks Robert. More

Great Dealer Great service from VIP, they walked me through everything and were up front and honest about my car and what I could get into! I recommend him over an Great service from VIP, they walked me through everything and were up front and honest about my car and what I could get into! I recommend him over anyone else in the dealership! More

Great experience I had a very wonderful experience at Toyota of union city. My sales person Mr Ellis was very professional and help me get into the car I wanted . I wo I had a very wonderful experience at Toyota of union city. My sales person Mr Ellis was very professional and help me get into the car I wanted . I would recommend him to all my friends and family. More

Very profession experience .Employees nice,helpful.Toyata Very profession experience employees. Nice and helpful. Toyota car or reliable and does not breakdown as fast other manufactures cars. The prices o Very profession experience employees. Nice and helpful. Toyota car or reliable and does not breakdown as fast other manufactures cars. The prices of the car are good. More

New Car Purchase Terry Crews was exceptional. He was very knowledgable and helpful. I did not feel pressured to buy a vehicle as he listen to my questions and gave hel Terry Crews was exceptional. He was very knowledgable and helpful. I did not feel pressured to buy a vehicle as he listen to my questions and gave helpful insight making it easy to do business with him More

Customer Service My experience at Toyota of Union City was EXCELLENT! I was searching for a car for my teenage daughter who was starting college in the summer of 2016 My experience at Toyota of Union City was EXCELLENT! I was searching for a car for my teenage daughter who was starting college in the summer of 2016 & because of the professionalism, courtesy & proficient knowledge my sales person Mr. Terry Crews, I decided to purchase a 2011 Nissan Altima. He made the process easy & understandable, he was honest, straight forward & always gave service with a smile. He made sure I got the best deal possible & I am very thankful! Go to Toyota Union City & Ask for Terry, YOU WONT BE DISAPPOINTED! More

My experience with Union City Toyota is great! No complaints I was very please with the service that I received from Union City Toyota. The VIP sales manager Robert Anderson was especially courteous and knowled I was very please with the service that I received from Union City Toyota. The VIP sales manager Robert Anderson was especially courteous and knowledgeable. I was there for service but he was available when I had questions about my 2006 Toyota Solara. More