Nalley Toyota of Union City

SNEAKY Walking without any appointment was windowshopping Diamond the (saleperson)said she would try to beat my Bankrate with there.They went in and pull my Walking without any appointment was windowshopping Diamond the (saleperson)said she would try to beat my Bankrate with there.They went in and pull my credit report with four banks and score dropped. I was notify by karma and one of the bank that my reports was pulled more than one. Called them for explanation and no one reply. Even though I spoke to Cody and he said he would let manager called be back. That same manager tried to sell me a suv with a cracked part. Than offer twice the amount to repair if I wanted it. YEAH RIGHT More

Service/sale I had a warranty enhancement issue on our Prius. Erik Powell in service took care of the issue in a speedy and enthusiastic manner. Dealing with Erik I had a warranty enhancement issue on our Prius. Erik Powell in service took care of the issue in a speedy and enthusiastic manner. Dealing with Erik started our search for a new Avalon where we met Cody Preston who was knowledgeable and helpful. We found just the Avalon we wanted and at a competitive price. The only negative I would mention is that the paperwork completion process took a bit longer than necessary, probably due to high sales volume. More

Awesome Service My visit to Toyota of Union city was excellent and I can't express how impress I was with the sale person. The sale person frienliness and his knowled My visit to Toyota of Union city was excellent and I can't express how impress I was with the sale person. The sale person frienliness and his knowledge of the vehicle I inquired about was presentative in a very professional manner. Even those I didn't purchase a vehicle at this time. When I am ready I have no doubt that Mr. Cephus Camiel will be the salesman that I'm going to do my business with. Thanks you very much, Earl More

Awesome Employees I have purchased 2 cars from This dealership. They have been awesome. Jeff, Ron and Marvin(he's new, just moved from Maryland) from service exemplifi I have purchased 2 cars from This dealership. They have been awesome. Jeff, Ron and Marvin(he's new, just moved from Maryland) from service exemplified excellent customer service!!! With amazing service that I have received from everyone in the service department is the bomb. I can't recall all their names, but they are all great!! That's why I keep coming back!!! More

Exceptional service and value at purchase Cody and all employees related to our purchase transaction provided excellent service and after sale follow-up. Customer Care was also very thorough t Cody and all employees related to our purchase transaction provided excellent service and after sale follow-up. Customer Care was also very thorough to be sure all our needs were met. We plan to use Union City for our service needs. More

My experience with Unioncity Toyota, was great I would like to say thank you Robert, for being so nice and helpful when choosing my car, absolutely love my Car. I wasn't even there all day either, I would like to say thank you Robert, for being so nice and helpful when choosing my car, absolutely love my Car. I wasn't even there all day either, Luke most dealership, thanks so much More

Flustered customer Being very flustered with my car thanks to Robert Anderson who is always calm and has a great attitude got me back in a another car. He always deliver Being very flustered with my car thanks to Robert Anderson who is always calm and has a great attitude got me back in a another car. He always delivers, Thanks. More

I COULD NOT BELIEVE THE WAY THEY TREATED MY FAMILY THIS HAS GOT TO BE THE WORST I HAVE EVER BEEN TREATED BY ANY BUSINESS, WE BOUGHT A CAR , DID NOT RECIEVE THE DRIVE OUT TAG FOR 3 DAYS RETURNED THE CAR THIS HAS GOT TO BE THE WORST I HAVE EVER BEEN TREATED BY ANY BUSINESS, WE BOUGHT A CAR , DID NOT RECIEVE THE DRIVE OUT TAG FOR 3 DAYS RETURNED THE CAR BECAUSE OF FINANCING , ASKED FOR THE DOWN PAYMENT BACK , WAS TOLD WE WOULD GET IT, WHEN WE CAME TO GET THE MONEY BACK WAS TOTALLY IGNORED FOR 2 HOURS WE HAD TO CALL THE POLICE TO THE DEALERSHIP JUST TO TALK TO A MANAGER THAT HAD WALKED BY US SEVERAL TIMES , WAS TOLD BY THE MANAGER WE WERE NOT GETTING ANY MONEY BACK , VERY DISRESPECTFULLY, THE BUILDING IS NICE THE CARS SPEAK FOR THEMSELVES THE SERVICE IS TOTALLY RIDICULOUS , I WOULD NEVER IN LIFE GO BACK THERE NOR WOULD I EVER RECOMMEND ANYBODY ELSE GO THERE IF THEY WANT TO BE TREATED FAIRLY More

Great Customer Service! Besides the Excellent Customer Service..Truly a wonderful experience and the walk on the red carpet..Awesome..Thanks Toyota of Jonesboro!Yayy Mr Georg Besides the Excellent Customer Service..Truly a wonderful experience and the walk on the red carpet..Awesome..Thanks Toyota of Jonesboro!Yayy Mr George Johnson More

If "Zero" were an option As of today (August 1, 2016) I have submitted two consumer report complaints, retained an attorney, drafted 9+ letters to financial institutions with As of today (August 1, 2016) I have submitted two consumer report complaints, retained an attorney, drafted 9+ letters to financial institutions with copies to the major credit bureaus, and submitted a "cease action" letter to Toyota of Union City. Why? Well...: 1) Toyota of Union City refuses to meet its obligations set forth in ITS contract. Meaning? Toyota of Union City refuses to pay off the trade-in vehicle that which they made an offer. As a result, I am paying on a vehicle I no longer possess in order to maintain my credit. Additionally, I am paying on the new vehicle that I purchased from the dealership - but thankfully, I have possession of said vehicle. 2) Toyota of Union City, has been, for the past SIXTY (60) DAYS fraudulently submitting auto finance applications to various financers without my knowledge and/or consent. Why? Unsure! But it's an illegal practice and thus I've contacted an attorney. The result of their actions is that my credit score is declining because of the multiple inquiries. 3) Toyota of Union City had 45 days since the date of my legal, and official, purchase of my vehicle to submit all appropriate documents to the DMV. We have exceeded said 45 days and are now beyond 60 days and yet the DMV has no record of Toyota of Union City submitting the necessary documents (payments) to the DMV allowing me to register my vehicle. Why? Unsure! But, I've come to learn that this is common practice with this dealership. They've been arbitrated and sued due to this shady and irresponsible practice. Next steps? Legal Action. If I could give this dealership a zero I would, but by default I had to give it a ranking. More