Nalley Toyota of Union City | Page 54

Great experience I had a very wonderful experience at Toyota of union city. My sales person Mr Ellis was very professional and help me get into the car I wanted . I wo I had a very wonderful experience at Toyota of union city. My sales person Mr Ellis was very professional and help me get into the car I wanted . I would recommend him to all my friends and family. More

Very profession experience .Employees nice,helpful.Toyata Very profession experience employees. Nice and helpful. Toyota car or reliable and does not breakdown as fast other manufactures cars. The prices o Very profession experience employees. Nice and helpful. Toyota car or reliable and does not breakdown as fast other manufactures cars. The prices of the car are good. More

Awesome! Robert is the best, hands down! He was very attentive and assured I was well taken care of. I am very pleased with the service I received. Thanks Robe Robert is the best, hands down! He was very attentive and assured I was well taken care of. I am very pleased with the service I received. Thanks Robert. More

My experience with Union City Toyota is great! No complaints I was very please with the service that I received from Union City Toyota. The VIP sales manager Robert Anderson was especially courteous and knowled I was very please with the service that I received from Union City Toyota. The VIP sales manager Robert Anderson was especially courteous and knowledgeable. I was there for service but he was available when I had questions about my 2006 Toyota Solara. More

New Car Purchase Terry Crews was exceptional. He was very knowledgable and helpful. I did not feel pressured to buy a vehicle as he listen to my questions and gave hel Terry Crews was exceptional. He was very knowledgable and helpful. I did not feel pressured to buy a vehicle as he listen to my questions and gave helpful insight making it easy to do business with him More

Customer Service My experience at Toyota of Union City was EXCELLENT! I was searching for a car for my teenage daughter who was starting college in the summer of 2016 My experience at Toyota of Union City was EXCELLENT! I was searching for a car for my teenage daughter who was starting college in the summer of 2016 & because of the professionalism, courtesy & proficient knowledge my sales person Mr. Terry Crews, I decided to purchase a 2011 Nissan Altima. He made the process easy & understandable, he was honest, straight forward & always gave service with a smile. He made sure I got the best deal possible & I am very thankful! Go to Toyota Union City & Ask for Terry, YOU WONT BE DISAPPOINTED! More

The worst buying experience in my life. Terrible give coupons to lure you in not applied, high interest rate that they spring on you at last minute.Tried to tell me how to fill out survey a Terrible give coupons to lure you in not applied, high interest rate that they spring on you at last minute.Tried to tell me how to fill out survey and ask me to lies about my down payment . Be aware of the 35 cents per mile they charge if you bring back the vehicle plus 110 restocking fee. NOT a member of the BBB that should tell you everything right there. One star only because there is nothing lower!! More

promises to refinance but wont I bought a 2015 rav4. What I didn't know was all the hard inquiries I would receive. I was told if I gave a perfect survey score I would get a free ta I bought a 2015 rav4. What I didn't know was all the hard inquiries I would receive. I was told if I gave a perfect survey score I would get a free tank of gas. I gave a perfect score and I got no gas. I was also told I could refinance in 6 mos. I went back in 6 mos and was not approved for refinance and got hit with 6 more hard inquiries. I was told this purchase would help my credit and I did what I was told to do but all these hard inquiries ruined what good I did. Im thankful to have a new car that runs okay. The only minor irritation about this car is the small seat covers for the seat bolts never stay on ...they always pop off and are all over the floor of the backseat. I thought I was going to be a Toyota customer for life but after not getting what I was promised ( gas car / refinance ) I intend on keeping up the maintenance and trading it in with a new company next year . The service department is excellent .... never had a issue with service. Bittersweet experience. More

The Lies Dealerships sell . . . On Saturday, my husband and I went back to Toyota of Union City to see whether we could A) Refinance our Camry at a lower interest rate or B) Buy some On Saturday, my husband and I went back to Toyota of Union City to see whether we could A) Refinance our Camry at a lower interest rate or B) Buy something else. The Camry was a program car that we financed 12 months ago and were told since my husband was coming out of a bankruptcy that we should make all of our payments on time and then come back in 6 months to a year to refinance. When we arrived our original salesperson (Ethel) greeted us and we stepped into her "office" (cubicle). From the outset, she told us what was NOT possible and then after taking us to financing, we were told that we were upside down because when we originally financed the Camry, we had negative equity from the 2005 Tahoe - which by the way was paid off - that we traded in. Since this was impossible, I kindly left my husband sitting there listening to Nick (the sales manager) spouting lies. I sent me daughter in to get the keys to our Camry seeing as how we would "NOT" be buying anything, but when she didn't return, I sent my son in to do the same. When he didn't return either, I went in and asked for the keys which our original sales person seemed to be holding hostage. Finally she gave me the keys as Nick continued to insist that it was our fault for being upside down with our paid of trade in. My question is how? I left with my keys and kids; my husband followed shortly thereafter and we took our business to Nissan across the street. There we bought not one, but two cars. We were greeted with positivity and possibility from Reuben Jones ours salesman and everyone else there. Ironically, Nick continued to text us while at Nissan for over two hours making all sorts of offers and promises (I have the texts to prove it), but I won't embarrass them any more than they have already embarrassed themselves. Nissan countered and bettered every single offer! Toyota has lost my business, confidence, and respect. More