Nalley Toyota of Union City

DON'T WASTE YOUR TIME - False advertising I was searching for a very specific model and color of Toyota Sienna (new 2015 Sienna L) that came with the lifetime powertrain warranty and one Sunda I was searching for a very specific model and color of Toyota Sienna (new 2015 Sienna L) that came with the lifetime powertrain warranty and one Sunday morning I found it for a great price on Edmunds.com at Toyota of Union City GA. The dealership was open on Sundays so my husband and I decided to start heading that way (we live 3.5 hours away) and I would call to confirm once they opened. When I called (about 30 minutes into the trip) I was assured by the customer service rep. that they were having great deals and I could likely get more money off that price. I explained our situation and she promised to have a salesman call back ASAP so that they could confirm the price. We received a call about 15 or 20 minutes later from the salesman and I asked him to confirm the price, that the van was in stock, and for details on the lifetime warranty that was advertised in the pics of the van. He promised to get all the info and call us right back - I told him we were driving that way, but did not want to come that far if we would not be able to get that exact van at the price advertised. 1 Hour later we still had not received a call and I had to call the CSR back. She said she would have the salesman call again ASAP. A few minutes later, she called back to let me know the paperwork was all ready and they had the van ready to go. I told her we were still waiting on the price and warranty information. She again said she would have salesman call us. He called a few minutes later and told us his best price was 28,250. I told him we had a price protection certificate from Edmunds.com for under 26,000. He said we must have the wrong dealership. I assured him we did not, as I got the address and phone number from the certificate itself. He put me on hold and then came back and said if I could produce the certificate, they would honor it. I then asked him again about the warranty and this time he informed me they have no lifetime warranty. I told him it was advertised in the picture of the van and he again told me I had the wrong dealership. I explained to him not only did the pic have a lifetime warranty advertised, but it also had the name of their dealership and their website address. Finally, he went to his website and admitted it was there but he didn't know why and there was nothing he could do about it because they didn't offer lifetime warranty. At this point, I told him to forget it. We were only 1.5 hours into the trip and I certainly wasn't going to drive another 2 hours for a price that we may or may not get, especially with the false advertising. Later, they sent me several emails saying I missed my appointment and I explained WHY and never heard anything back. Very upset we wasted 3 hours of our Sunday because of their false advertising. By the way, the pic that has the lifetime warranty, the name Toyota of Union City, and their web address is STILL posted a week later. We have since bought a brand new 2016 Dodge from a local dealership (EXCELLENT buying experience) with a built-in DVD player and got it for about $10,000 less than we would have paid for the base model Sienna. More

not good DOES NOT KEEP WORD ON THEIR "WE OWE" PAPERS. THEY WILL TELL YOU SOMETHING, PUT IT ON THE "WE OWE" PAPER AND STILL NOT HONOR THEIR WORD. THEY WILL TEL DOES NOT KEEP WORD ON THEIR "WE OWE" PAPERS. THEY WILL TELL YOU SOMETHING, PUT IT ON THE "WE OWE" PAPER AND STILL NOT HONOR THEIR WORD. THEY WILL TELL YOU ANYTHING JUST SO YOU WILL BUY SOMETHING. More

Will not do business with this dealership I would like to complain about the management, they couldn't finance us so we turned the vehicle back in. We did not get all of our deposit back, we t I would like to complain about the management, they couldn't finance us so we turned the vehicle back in. We did not get all of our deposit back, we tried to turn the car in multiple times and told us to get out and was told to call the following day. So we are going to trade in the Toyota car we have. More

Registration problem Purchased a new 2016 Tacoma in Dec. 2015. I requested a registration transfer from my 2011 Tacoma to the new Tacoma. Registration paperwork sent to N Purchased a new 2016 Tacoma in Dec. 2015. I requested a registration transfer from my 2011 Tacoma to the new Tacoma. Registration paperwork sent to North Carolina was wrong. Paperwork requested a new registration for a 7000 lb weighted vehicle. The dealership was non responsive. the mistake was considerable and It took me 2 months and 2 trips to the North Carolina Motor Vehicle Department to resolve the registration issues. The Dealer's decision to ignore their mistake shows a deficiency in their customer service. Everyone makes mistakes. It's how we deal with them that's important. Beware. More