Nalley Toyota of Union City

Never helped with cancellations of warranties They never did cancel them for me, even though I asked well within the 30 day time frame. And when I finally decided to fax cancellation form to warr They never did cancel them for me, even though I asked well within the 30 day time frame. And when I finally decided to fax cancellation form to warranty company, they said the dealership never even said I paid for one of the four I was cancelling, though I signed to pay them $1099 for that particular warranty. So I may have paid $1099 for no warranty and not ever have known! Also, when I gave the salesman a score of 5 out of what? on the Toyota survey, he called to tell me he was suspended due to my action on the survey about him. The whole deal with them makes me upset that I ever went to them in the first place. More

Unperformed service Took my 2014 Tundra in for service. They were supposed to rotate tires, change oil, etc. I am older and much wiser now so before I left, I marked bo Took my 2014 Tundra in for service. They were supposed to rotate tires, change oil, etc. I am older and much wiser now so before I left, I marked both of my rear tires at the valve stem with a red sharpie to make sure the service was performed. When I arrived to pick up my truck, it was sitting outside. The first thing I did was looked at the back tires...surprise, the red arrows were still on the back tires. I went in and spoke to the Asst. Service Manager, Jeff Waddy. I casually asked if they rotated the tires and he said yes (and that was indicated on the ticket). I said, no they didn't and told him the tires had been marked. There is no way of telling how many services were NOT actually performed on other customer cars. If I had not marked my tires, I would not have known. Toyota of Union City is VERY UNETHICAL and I WILL NOT be doing business here again. The truck was also purchased from this dealership...never again! If I could give them a 0 rating I would! More

"EXCELLENT SERVICE FROM GEORGE JOHNSON" I had a very good customer experience from George Johnson, for he will be my salesperson for life. I really just took a chance coming out there and he I had a very good customer experience from George Johnson, for he will be my salesperson for life. I really just took a chance coming out there and he was the one who ended up helping me, he was very caring and thoughtful and wouldn't let me give up. If all salesperson's could be like him, it would really make a difference. Thanks for everything George and may the good Lord forever bless you to keep up the excellent work! More

My salesperson for life. Edd Green :) I came into Toyota to get a oil change and came out with a 2015 Avalon . I came their 2x's working with 2 other salesman, but Edd Green took care of m I came into Toyota to get a oil change and came out with a 2015 Avalon . I came their 2x's working with 2 other salesman, but Edd Green took care of me. He just said ( Hi can I help you) and it went from there, Edd is a honest ,straightforward, dependable, man. If they say they can't he will try any way so you can go home in your new car Happy that day. Edd Green will be my car salesperson for life . Thanks again Edd. More

Excellent service with Jarrett Had a good customer service. This will be my second trip to Toyota Union City. Jarrett Hayden was very patient and polite. Will recommend any friends Had a good customer service. This will be my second trip to Toyota Union City. Jarrett Hayden was very patient and polite. Will recommend any friends and family. More

My 3rd Camry" What can I say exceptional service from Robert Anderson . Got a great deal on my 2016, cheaper than the 2015. Thank you all for your wonderful service What can I say exceptional service from Robert Anderson . Got a great deal on my 2016, cheaper than the 2015. Thank you all for your wonderful service as usual. More

waste of time Waste of time. Told me first visit i needed a cosigner or a down payment. After a few months, i had a down payment, and they wete not honest on the ph Waste of time. Told me first visit i needed a cosigner or a down payment. After a few months, i had a down payment, and they wete not honest on the phone about their ability to help in my situation. So I went there again and once there they spent 4 minutes on my application and told me, again, I needed a cosigner. Complete waste of my time and obvious they only help who they want to help. More

Slow processing This is my third toyotafrom this dealer and the process has not gotten any better and it's not the sales persons it's been their processes. Making th This is my third toyotafrom this dealer and the process has not gotten any better and it's not the sales persons it's been their processes. Making the deal is time consuming this dealership tries to hard to keep all the incentives in house and not share with the consumer. I'm very disappointed in how this dealership values the customers time. Yes I'd rather not have to go to far to waste more of my time, so I buy from my local dealers hoping their attention to details will improve. More

PURCHASE PRICE MORE THAN ADVERTISED PRICE ON WEBSITE!!! I purchased a overly price 2012 Toyota Camry from Union City Toyota and when brought to the attention of my sales rep and his manager I was given $500 I purchased a overly price 2012 Toyota Camry from Union City Toyota and when brought to the attention of my sales rep and his manager I was given $500 back. The difference is nearly $5,000 from what I paid and what was advertised online. I am a very unhappy customer. More

Our 3rd New Toyota Camry My hat goes off to Sam Douglas for making our car buying experience awesome for the last past 3 years. We just recently purchased our 2016 Toyota Camr My hat goes off to Sam Douglas for making our car buying experience awesome for the last past 3 years. We just recently purchased our 2016 Toyota Camry on September 30. Sam Douglas is the best Sales Person in the world. Great job!!!!!!!! More