Nalley Toyota of Union City

Worst dealership experience I have ever had in my life!!! Me and my husband were looking for 2014 Tundra limited edition and Akeem Ogiste was the salesman who greeted us upon arrival to the dealership. This s Me and my husband were looking for 2014 Tundra limited edition and Akeem Ogiste was the salesman who greeted us upon arrival to the dealership. This salesman was so poorly trained on his work and products that he supposed to sell that he told us clearly that he did not know anything about Tundra! I wish he told us that up front before taking us here and there around the lot wasting our time!!! It also showed explicitly that he was now even aware of where is what in the lot. In addition, when we told him that we were interested in limited edition, he kept on showing us SR5 model and even told us that SR5 is beneath Platinum model. I am a female customer but I am not that stupid to not know what is what. I was just amazed how a person like that can be working on the lot attending the customers. This experience made me have different look at this dealership and I will never ever recommend this place to any of my family, friends and other people!! More

TOYOTA ROCKS / Amanda Bolton I had a great experience buying my 2015 Toyota Corolla. Toyota of Union City had just bought it on to the showroom floor. I am excited to be driving t I had a great experience buying my 2015 Toyota Corolla. Toyota of Union City had just bought it on to the showroom floor. I am excited to be driving this extremely remarkable car, and in the color I specifically chose. Each time I call... Chris Rozier, he is at my beckoning call, always trying to do his best to assist me with my needs. Mike the manager is always friendly ensuring everyone is getting what they need to fulfill their vision. Overall a great place to purchase a car! More

Mr. Charles Lovett Chris was very helpfull and even made sure my grandson had something to eat while we waited. Hes great at what he does. I've bought two trucks from hi Chris was very helpfull and even made sure my grandson had something to eat while we waited. Hes great at what he does. I've bought two trucks from him. More

Great Buying Experience The best buying experience I have ever had. The staff and sales people are professional, friendly, and very detailed. Highly recommended and I will b The best buying experience I have ever had. The staff and sales people are professional, friendly, and very detailed. Highly recommended and I will be back for future car needs. More

Excellent Service Mr. Key Inoma was very professional and patient, explained the process of the special program and the many features of my 2014 Toyota Corolla! The en Mr. Key Inoma was very professional and patient, explained the process of the special program and the many features of my 2014 Toyota Corolla! The entire staff was friendly and courteous to my needs and getting me the right deal for my situation!!!!! I would recommend Mr. Inoma to any family members or friends who are looking to purchase a car!!!!! Again GREAT SERVICE!!!!!! More

Car Buying Made Easy I located the car I wanted on Toyota of Union City's website. While the initial contacts through the website didn't get results, it only took one pho I located the car I wanted on Toyota of Union City's website. While the initial contacts through the website didn't get results, it only took one phone call to the dealership! I spoke with Mr. Maddox who was professional and courteous through the entire process. Thank you, Mr. Maddox for making my car purchase painless! More

Blessed Day at Toyota of Union City Today was a blessed day at Toyota of Union City, professional, courteous service. Worked with Chad Maddox. He is the best I got a car. Today was a blessed day at Toyota of Union City, professional, courteous service. Worked with Chad Maddox. He is the best I got a car. More

Great service Come to Toyota and see Lee and Akemm!!!! Great customer service quick affordable fun great people good a/c in the inside Toyota baby yay Come to Toyota and see Lee and Akemm!!!! Great customer service quick affordable fun great people good a/c in the inside Toyota baby yay More

New car buying experience We purchased a 2014 RAV4 thru Chris Howard. This guy went out of his way to please us. We wanted a specific color and interior and he came thru and we We purchased a 2014 RAV4 thru Chris Howard. This guy went out of his way to please us. We wanted a specific color and interior and he came thru and we got all the options we wanted. The car is great, and this is after coming from a Lexus RX. Can't wait to go on a road trip. All the people we dealt with at the dealership were exceptional but Chris stood out. We did have a problem with the 1st car that was brought to us as our intended purchase with the interior and options, but Chris got us exactly what we wanted and then some. If in the market for a new car, I highly recommend Chris Howard. And also check out the RAV4. Great car. More

Good price but bad customer service after purchase I drove 3 hours to buy a toyota sienna because they had the best price by far. I ended up having to wait over 4 hours to finalize the deal even though I drove 3 hours to buy a toyota sienna because they had the best price by far. I ended up having to wait over 4 hours to finalize the deal even though i was not financing and a check in hand. I paid the extra and had the van certified through toyota bit since the service dept was closed I came back two weeks later to get the certification. When the certification was complete they advised me that they would mail me the certification paperwork. After a couple weeks I called my sales rep, Chris Howard, and asked about the paperwork and he said he would have it sent immediately. After another week I tried to contact Chris and he would not respond to my voicemails or emails. I called the dealership again and spoke to numerous people and they kept telling me I would have to speak with Chris. This went on for 6 months with Chris telling me multiple times that h was sending the paperwork only to never do anything he eventually told me there was nothing he could do. I spoke with his manager mike size and he told me he would take care of it and call me back the next day but did not. I eventually left a message for the general manager and his assistant called me back and had my paperwork to me in a few days. Only buy here if you never need anything after the initial purchase. More