Naples Chrysler Dodge Jeep Ram - Service Center

When I called and made appointment I told the lady to make sure they ordered the recall part. When I got there for my appointment they did not order the part as I requested which required me to come back make sure they ordered the recall part. When I got there for my appointment they did not order the part as I requested which required me to come back the next day to complete the recall service. Very inconvenient. More

The friendly and efficient staff is what pushed for purchase from NCDJR. Communication was as expected. purchase from NCDJR. Communication was as expected. More

I am not from Florida and my car needed service quickly before my return trip. I was able to get an appointment the next day. Roger was very nice and the service was completed on time. before my return trip. I was able to get an appointment the next day. Roger was very nice and the service was completed on time. More

Fixed my issues after 2 attempts but stole my sunglasses and phone charger from my center console in the process. and phone charger from my center console in the process. More

Your service department is well staffed, very knowledgeable, and showed great interest in understanding my problems. I will definitely return when I need service next time knowledgeable, and showed great interest in understanding my problems. I will definitely return when I need service next time More

Matt Gates, the Service Advisor was excellent. He is knowledgeable and helpful every step of the way with my service needs. He is knowledgeable and helpful every step of the way with my service needs. More

Great job! !!Everyone was courteous efficient and helpful in everything..I'll return again and again..thank you !!Everyone was courteous efficient and helpful in everything..I'll return again and again..thank you More

What originally started as an oil change ended up with the company stripping my oil plug, which required a new oil pan (they claim it was previously stripped). Then they hit something and damaged the fron the company stripping my oil plug, which required a new oil pan (they claim it was previously stripped). Then they hit something and damaged the front end and tried to blame anyone else for it. When installing the new oil pan they damaged the pick up lines which needed to be replaced. When I finally get the car back the check engine light was on! Claimed it was a fault in the circuit. How do you have a car I. Your shop and return it with that light on?! All told this was the oil change from xxxx!! Cost me over $1000 ! I will NEVER go back. While I was waiting for my car I was talking with several customers there and surprisingly, they all had their own horror stories about the Naples Dodge service center. Imagine that?! More

Very responsive and attentive to the customer service, care and needs. Welcoming atmosphere and a "Can do" approach and attitude. care and needs. Welcoming atmosphere and a "Can do" approach and attitude. More

I had a bad experience I brought the car in supposed to get fixed first time around nothing got fixed , second time around it took almost a month and then finally supposedly my batteries died and had to re get fixed first time around nothing got fixed , second time around it took almost a month and then finally supposedly my batteries died and had to replace the batteries More