Naples Chrysler Dodge Jeep Ram - Service Center

This dealership goes above and beyond in customer satisfaction. My latest service was completed in good time and Roger was an excellent service associate. satisfaction. My latest service was completed in good time and Roger was an excellent service associate. More

Christine B was so helpful. She got her top tier guy on the electrical issue I was having. We think it’s in the second battery issues so hopefully changing this will fix all t She got her top tier guy on the electrical issue I was having. We think it’s in the second battery issues so hopefully changing this will fix all the “funny stuff” going on. She is great at her job. More

Always provided with exceptional customer service by all staff, Any concerns or questions are addressed immediately. That's what it's all about! staff, Any concerns or questions are addressed immediately. That's what it's all about! More

The most terrible and thieving dealer I have ever been in. Over $400.00 dollars to share your a/c system. That was it nothing else was done. I sat there for over three and half hours while it mechanical w in. Over $400.00 dollars to share your a/c system. That was it nothing else was done. I sat there for over three and half hours while it mechanical work done someone else’s car. he also said he would charge me another $400 to fix a vent on my dashboard, of course, I declined that.. they think they can get away with anything because I’m a senior citizen. It’s absolutely disgusting. They have laws against that. And they should be brought up on charges. More

Service Mgr Vendela is an excellence of your Brand. People do and can make the difference People do and can make the difference More

The service department did a great job of making it easy to schedule the appt and getting a ride home after dropping off my car. to schedule the appt and getting a ride home after dropping off my car. More

Everything was done as requested. It took a littte longer than planned, though. Stephanie was professional and took that into account on the bill. It took a littte longer than planned, though. Stephanie was professional and took that into account on the bill. More

Unacceptable,missing communication with customer all the time I don’t trust these dealer at all time I don’t trust these dealer at all More

They lost the paper work, ignored my calls, didn't pay me when they said they would and in all respects were dishonest and unethical and probably fraudulent in their actions. Never go near them again. me when they said they would and in all respects were dishonest and unethical and probably fraudulent in their actions. Never go near them again. More

If I could give negative 5 stars, I would. Service is prompt UNTIL they get your vehicle. After that, you're at their mercy. All my appointments have been between 8-10 am, and every time, I sp Service is prompt UNTIL they get your vehicle. After that, you're at their mercy. All my appointments have been between 8-10 am, and every time, I spend 5-8 hours in there. I'm forced to go there because that's the closest to me. This last time, today, not only did I spend 5 hours in there, they charged my card twice, and now the refund will take 3-5 business days to refund. It took them that long to replace a hose that takes 5 minutes. They knew it was covered under warranty yet they claimed that was the reaso n it took so long. That was the biggest crock of xxxx I've ever heard. I think next time I'll drive to the dealership a couple of hours away and take my chances at getting potentially better service. I attempted to reach the General Manager but got a voicemail, which I left a message. I'm still waiting for a response. I highly recommend going elsewhere. More