Naples Chrysler Dodge Jeep Ram - Service Center

Problem identified and found. Poor communication led to frustration. Also, made an appointment to bring the car in only to find out they e pieced me to rent a car and leave for Poor communication led to frustration. Also, made an appointment to bring the car in only to find out they e pieced me to rent a car and leave for a day or two until they could even look at it. Re More

Worst dealer ever. Avoid their service center at all costs. $250 diagnostic fee, even though i told them what they issue was. After they verified the problem i stated, Avoid their service center at all costs. $250 diagnostic fee, even though i told them what they issue was. After they verified the problem i stated, they told me they couldnt order one part for 5 months and they didnt know when the other part would be available. On top of that i was told it would be over $2000 in parts alone however, on mopar.com the parts were listed for half that. Furthermore when i called to schedule this service their first availability was a month out. I asked to have my tire rotated since my truck would be there anyway, they did not complete that basic service in the over 24 hours they had my truck. Also trying to get in contact with anyone in the service center is nigh impossible. I had to call all 7 service extensions twice before i got someone to pick up. Then that customer service representative said they were not assigned to my case and would have someone call me back, then promptly hung up on me. Later that afternoon, after calling another literal 15 times i was told that i could come pick my truck up. After getting to the dealer shortly after confirming my truck was available for pick up. It took them another 30 mins to bring my truck around. TL;DR DO NOT USE NAPLES DODGE!!! More

I was there early and they got me in and out. Advisor was great thank you! Advisor was great thank you! More

John has been great to work with as well as our tec. Look forward to having our van back soon. Look forward to having our van back soon. More

A very good place to go. We did get a Premium Service to a very good price. Especialley Christine Barta did a very good job We did get a Premium Service to a very good price. Especialley Christine Barta did a very good job More

I would go back to this dealership again if i had any other problems with my car . They fixed it correctly rather than the other Chrysler dealership didn't do . other problems with my car . They fixed it correctly rather than the other Chrysler dealership didn't do . More

Vandela seems to run service at Naples Dodge! ! She’s amazing!! Kepts up with us throughout the 3 month warranty process!! ! She’s amazing!! Kepts up with us throughout the 3 month warranty process!! More

Laura and Oroseo were outstanding! Laura went the extra mile to be sure my problem was resolved. You are fortunate to have them on your team. Keith Dameron. Laura went the extra mile to be sure my problem was resolved. You are fortunate to have them on your team. Keith Dameron. More

Horrible customer service. We were treated badly and my Jeep was returned filthy dirty with an empty tank of gas. We were treated badly and my Jeep was returned filthy dirty with an empty tank of gas. More

My experience at Naple Chrysler Dodge Jeep Ram was great. Wyatt Gates, the service advisor got me registered and setup for the service very quickly. The waiting room for the customers was also great as th Wyatt Gates, the service advisor got me registered and setup for the service very quickly. The waiting room for the customers was also great as there was wifi access, coffee, and water available. Overall an excellent experience. I would recommend both Wyatt and this dealership for service on anyones vehicles. More