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Naples Chrysler Dodge Jeep Ram - Service Center

Naples, FL

4.5
2,557 Reviews

2,557 Reviews of Naples Chrysler Dodge Jeep Ram - Service Center

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December 02, 2021

Straight to the point, they lied right to my face. Very dishonest people, with little to no moral compass. More

by AJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Especially call scheduler, John Woodward
Dec 10, 2021 -

Naples Chrysler Dodge Jeep Ram responded

AJ, we apologize for anything we've done to earn this rating and would like to learn more about your visit. Please send us an email with any other information you'd like to share. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 25, 2021

Over charged when I ask to go they billService said he Over charged when I ask to go they bill Service said he did not have time. I was charged for 4 windshield wipers Pacifica uses 3. I was charged fo More

by Kathywhear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ernest. (Fran)
Nov 25, 2021 -

Kathywhear responded

I was overcharged, when I went back the next day the Service guy said "I thought we went over this yesterday, I really do not have time today". I was overcharged just under $300.00 Dollar,,, He charged me for 4 windshield wipers , my Pacifica 2017 only had 3. I was charged for a day of car rental, I have the 8 year warranty which include free rental. I was charged tire rotation and balancing twice.. That should have actually been at NO charge as they had to put another new back frame on the pacifica, welds broke, second issue, the other was a year ago.. We only have 13,480 Miles on the car. This is not the first time I have been overcharged, our transmission had a problem last year. We do not live in Fl.. everytime we go down our garage kept vehicle has a major issue. This Dealership is a Rip off. Please ignore the first response above. I was on my I phone and mis-spelling took over. Thank you. Kathy Whear 847-826-9102

Nov 30, 2021 -

Naples Chrysler Dodge Jeep Ram responded

Kathy, thank you for your detailed review. We apologize if your visit with us wasn't the best and will forward your comments to our team right away. Please send us an email if there's something more you feel we should know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 24, 2021

I had an appt at 11:00. Needed to get an oil change and have tire pressure checked as well as another sensor. I arrived 20 minutes early . The service person said it would be done at 12:30. At 2:00, the More

by Janpage
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
John Woodward
Nov 30, 2021 -

Naples Chrysler Dodge Jeep Ram responded

We apologize for any frustration we've caused you. We will look into why there was a delay in service and would always welcome an email from you with any other information you'd like to share. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 24, 2021

Took over 4 hours to do an oil change and change a turn signal bulb. This was with a previous appointment scheduled. More

by Lou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Youhana
October 29, 2021

Naples Dodge is great. From the service writers to the repair shop everyone is very courteous and professional. Also this was the quickest in and out I’ve ever had. Thanks to everyone. More

by michaeldarcy06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sullivan, Kyle Hogg, Chaz Tatigian, Stan Chrzanowski
Dec 01, 2021 -

Naples Chrysler Dodge Jeep Ram responded

Thank you for the wonderful review!

October 24, 2021

They seemed to be very efficient and courteous, completed the job in a relatively timely manner More

by Jjrgoggin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorene Trammel
Dec 01, 2021 -

Naples Chrysler Dodge Jeep Ram responded

Thanks for the great review!

October 23, 2021

Great dealership. Super nice and fixed my issue quickly. I would recommend this dealership to friends. More

by Carolyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Woodward
Dec 01, 2021 -

Naples Chrysler Dodge Jeep Ram responded

Thank you for the fantastic review, Carolyn!

October 21, 2021

I spent 5 1/2 hours for an oil change and tire rotation and they never rotated my tires. More

by Royer42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
He’s not on your list
Nov 30, 2021 -

Naples Chrysler Dodge Jeep Ram responded

We apologize that your service visit took longer than expected. We will look into why there was a delay in service and take steps to improve. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

October 14, 2021

Great service experience; estimate of needed service and repairs was accurate. No attempts to sell unnecessary services. Shuttle service was both friendly and timely. More

by jak34117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Woodward
Dec 01, 2021 -

Naples Chrysler Dodge Jeep Ram responded

Thank you for the outstanding review!

October 13, 2021

Charles is the best mechanic at the dealership only one that I will let work on my jeep he is very professional and knowledgeable and does the job right the first time thank you for all your hard work it d More

by Tom166
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Chambers
Dec 01, 2021 -

Naples Chrysler Dodge Jeep Ram responded

Tom, thank you for sharing your appreciation for our team member Charles!

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