Naples Chrysler Dodge Jeep Ram - Service Center

First experience with Mike, and he was great. Very professional. Got me in and out of there quickly. Very pleased with the job done. Thanks Mike! professional. Got me in and out of there quickly. Very pleased with the job done. Thanks Mike! More

Worst experience of my life. Just wanted an estimate to repair seatbelt took 4 hours then came a bill of 148.00 .with an estimate of 900.00 dollars. After Mike told me amount he said he would be a few min repair seatbelt took 4 hours then came a bill of 148.00 .with an estimate of 900.00 dollars. After Mike told me amount he said he would be a few minutes to get my car back. 30 minutes later I went to see where my car was still wasn’t ready. More

I had a very bad experience with this dealership. They were non-responsive (I left three voicemails and never received a call back ). They did not resolve my issue. were non-responsive (I left three voicemails and never received a call back ). They did not resolve my issue. More

Considering they were overwhelmingly busy, they did a very good job of staying focused and getting to everyone in an orderly fashion. Just a bit of a wait because they were understaffed other then that w very good job of staying focused and getting to everyone in an orderly fashion. Just a bit of a wait because they were understaffed other then that would go back for future service. More

Very unprofessional. Called about a week ahead to schedule the appointment, took about 20 minutes to set up a profile and what not, which is fine. However, when I got to the dealership my appointment schedule the appointment, took about 20 minutes to set up a profile and what not, which is fine. However, when I got to the dealership my appointment “never went through because their call center in Georgia doesn’t know what they’re doing”. Had to sit there for about 30 minutes, they couldn’t figure it out so they told me to just write on a walk in slip. When I called the next day to find out when my truck would be done, they had no idea what I was talking about because it wasn’t in their system. They finally called me back to tell me it was done, but I don’t even think they did anything. When I asked the guy on the phone if they addressed all the recalls he said “oh let me have them do that”, I’ll put you on hold for a minute, comes back and says “oh it’s been done”. Seemed very fishy, not a fan of their service department at all. More

Great service! Got in & out in a timely manner. Very friendly Service Writer & general environment. Also got a great price on the service provided with all discounts applied. friendly Service Writer & general environment. Also got a great price on the service provided with all discounts applied. More

Mike worked with us and kept our downtime to a minimum. He is a real asset to your dealership, would recommend he stays on staff. He is a real asset to your dealership, would recommend he stays on staff. More

Service: Mr. Sullivan is great. He is an asset to the new owners ( Morgan) and this dealership turnaround. This is a real review and I'm a real car guy. This used to be THE WORST dealership in Naples, now o owners ( Morgan) and this dealership turnaround. This is a real review and I'm a real car guy. This used to be THE WORST dealership in Naples, now one of the best. Super friendly high volume dealership that gets it right More

I was extremely satisfied with my serve BUTMade an appt I was extremely satisfied with my serve BUT Made an appt for 12:30 for service and recall item.b. Call center was not truthful!! I arrived 20 minut I was extremely satisfied with my serve BUT Made an appt for 12:30 for service and recall item.b. Call center was not truthful!! I arrived 20 minutes early and was told that appointments are not honored. I was taken after 12:30 but had to wait approximately 3 hours to complete my service. Extremely disappointed that appts were not honored.!!!! More

I am from out of town. Although I had to wait 5 days for an appt it was worth it. Very professional and excellent service. Thank you Mike the mechanic who worked on my car. an appt it was worth it. Very professional and excellent service. Thank you Mike the mechanic who worked on my car. More