Naples Chrysler Dodge Jeep Ram - Service Center

I am from out of town. Although I had to wait 5 days for an appt it was worth it. Very professional and excellent service. Thank you Mike the mechanic who worked on my car. an appt it was worth it. Very professional and excellent service. Thank you Mike the mechanic who worked on my car. More

Car was having several electric issues and John got them addressed and fixed very quickly. He is a very knowledgeable advisor and I am happy to deal with him addressed and fixed very quickly. He is a very knowledgeable advisor and I am happy to deal with him More

I had my Jeep in for oil change & inspection. Everything taken care of efficiently with great service. Thank you to Naples Chrysler Jeep. See ya soon. taken care of efficiently with great service. Thank you to Naples Chrysler Jeep. See ya soon. More

We had such a great experience with our service. John was especially helpful and knowledgeable of what our needs were! Thank you Naples Dodge Chrysler Jeep Ram for everything! especially helpful and knowledgeable of what our needs were! Thank you Naples Dodge Chrysler Jeep Ram for everything! More

Terrible communication. Still cant reach anyone all day and through numerous chats. I have been on hold 4 different times through the day and no one answers. and through numerous chats. I have been on hold 4 different times through the day and no one answers. More

A very positive work environment - I was very impressed with the quality and attention to detail. The video of the technician going over all the services completed was first class! with the quality and attention to detail. The video of the technician going over all the services completed was first class! More

I have a 15 year old Pacifica with 30,000 miles that I am very fond of. Because of the pandemic I had to leave it out just sitting for 9 months. Mike Sullivan, the service advisor, suggested a few things t very fond of. Because of the pandemic I had to leave it out just sitting for 9 months. Mike Sullivan, the service advisor, suggested a few things they could do for a rather reasonable amount, and it is now purring again! I'm very happy. More

Poor service, and communication. He was more interested in up selling that taking care of recalls and real reason why I was there . Won’t be buying more vehicles from here if I will have this service exper in up selling that taking care of recalls and real reason why I was there . Won’t be buying more vehicles from here if I will have this service experience again . I’ve currently have 5 vehicles from them , but will really look into competition service department reviews to determine my next purchase. 2 years ago they claimed that service department has been renewed ,but yet again they disappoint. More

I wouldn’t even give 1 star but that’s the lowest rating here. Worse customer experience I’ve ever had. I brought my car in the night before for a 7am appointment the next day. I called 36 times the next da here. Worse customer experience I’ve ever had. I brought my car in the night before for a 7am appointment the next day. I called 36 times the next day to see if my car was ready. No one in Service would pick up and if you got a person they would just transfer you to a place where no one was available. I tried ever way to communicate, chat, email and even talked to a sales rep twice who said he would go over to service and have them call me back. Never happened. So without any knowledge of the status of my car I went there and found out my car was never even looked at. Everyone I spoke to blame the phone system or someone else for what happened. I took my car and left. Will never go back there again. More

Oil spots on the engine top and side., finger print in the hood and inside of the driver door. Not impress with the service provided the hood and inside of the driver door. Not impress with the service provided More