Naples Chrysler Dodge Jeep Ram - Service Center

Service I bought a used Jeep that had recalls. This was the first time I dealt with the Jeep dealership. Took it in very early on Wed. Morning. Rudy said it w I bought a used Jeep that had recalls. This was the first time I dealt with the Jeep dealership. Took it in very early on Wed. Morning. Rudy said it would be done by the end of the day on Wed. I told him I wouldn't be able to pick it up until Thurs. morning. I called 6 times and couldn't find out the status on my Jeep. Finally, the only person I could get through to was someone who schedules appointments. She tried two different numbers with the service department. No one answered. It is now Friday morning and no one can tell me a thing about my Jeep. The appointment lady asked if she could give them a message. I said, "Yes, tell them I will be in in an hour to pick up my Jeep done or not." When I got there I was told they broke the part and would need to keep it until a new part came in. I said, "Absolutely not. I will take it to another dealer." Rudy brought my Jeep to me after quite a wait and said it would take 45 minutes for paper work to be submitted. I told him I wanted to see the service manager. He got the paper work done quickly and I left. As I was leaving I saw a man in the parking lot who was also having his vehicle serviced. He was quite displeased (to put it nicely) with his service as well. I have a second vehicle so it wouldn't have been a big deal to leave it, I couldn't believe they couldn't give me a phone call. Rudy said I didn't have any right being upset with him. I guess my daughter is not getting the new Jeep we promised her! More

James Patton was awesome James figured out my issue within a minute of arrival (sales had given me one fob from a different vehicle) so he personally ran me over to the shoppi James figured out my issue within a minute of arrival (sales had given me one fob from a different vehicle) so he personally ran me over to the shopping center so I could entertain myself while they programmed a new fob to the car, buzzed over and picked me up 45 minutes later and I headed home. Very happy with James and the level of service - HIGHLY recommend you give him a call for any service issues!! More

Very good Brian(service dept.)is the Best The best service ever Brian in service is the Best very good took care of me very very happy Dealership I would buy from! Everyone who needs a car s The best service ever Brian in service is the Best very good took care of me very very happy Dealership I would buy from! Everyone who needs a car service go there More

Great Service Had a ABS sensor out and had it and 2 recalls performed quickly and via my warranty. Rudy was our service rep and he was a true professional and cust Had a ABS sensor out and had it and 2 recalls performed quickly and via my warranty. Rudy was our service rep and he was a true professional and customer oriented. More

Professional and helpful We brought our vehicle in for service and well as making an inquiry about a new vehicle and a warranty on our current vehicle. Everyone was profession We brought our vehicle in for service and well as making an inquiry about a new vehicle and a warranty on our current vehicle. Everyone was professional ,knowledgeable,friendly and very helpful. More

Customer Satisfaction I was attended promptly by Michael. Even though they were very busy my waiting time was not as long as I had expected. Michael Richvalsky was courteou I was attended promptly by Michael. Even though they were very busy my waiting time was not as long as I had expected. Michael Richvalsky was courteous and polite. Very customer service oriented. More

It was amazing they took care of me n my car. I give it a 10 because they took care of everything I told them about..also they very patient and comprehensive to whatever you told them. I give it a 10 because they took care of everything I told them about..also they very patient and comprehensive to whatever you told them. More

Service department Sergio was very kind and efficient while working and explaining very thoughtful and thoroughly. I would highly recommend him to anyone needing their v Sergio was very kind and efficient while working and explaining very thoughtful and thoroughly. I would highly recommend him to anyone needing their vehicle serviced. More

Alverado my service manager was fantastic. He is professiona Service is always excellent and alverado was Proffesional. I didn’t have an extra car and he had a driver take me and pick me up. He was the best Service is always excellent and alverado was Proffesional. I didn’t have an extra car and he had a driver take me and pick me up. He was the best More

Parts Manager refused to honor Chrysler Parts coupon Naples Chrysler has a part I need and FCA US LLC offers 15% off coupon, RIGHT on the DEALER'S own webpage. An individual stating that he was the Part Naples Chrysler has a part I need and FCA US LLC offers 15% off coupon, RIGHT on the DEALER'S own webpage. An individual stating that he was the Parts Manager refused to honor the coupon unless I drive the 206 miles to the dealership and present it personally over the counter. After saying that it was available, he suddenly changed it to 'it's reserved for someone else'. It's not saved for someone else. This was 'pay back' for me being persistent with my inquiry. He just wanted me off the phone. I need someone at the Dealership to take ownership of this issue, before I escalate it to Chrysler Corporate. More