Naples Chrysler Dodge Jeep Ram - Service Center

Great explanation of what was done and what is is coming up next , just really good up next , just really good More

This was the worst service center I have ever had to deal with. My car was towed in for getting hot, when I went to pick it up there was oil pouring from it with two massive "DO NOT START" stickers on it. T with. My car was towed in for getting hot, when I went to pick it up there was oil pouring from it with two massive "DO NOT START" stickers on it. The car never severely overheated, it was towed less than a mile from my home to avoid this problem all together. The advisor texted that the tech believed "the overheating was due to the engine overheating". This was from an advisor I am supposed to reach out to for information and advice. They never told me there was oiling pouring out of my car. I found that out when I went to pick it up. The manager was quick to blame AAA for allowing the car to overheat that significantly. A AAA manager came to the Dodge service lot at the dealership to provide us with picture proof the was was not left unattended. We were given 360 degree photos of the car dropped off and proof there was no oil leaking. The damage was done when the car was in Dodges possession and care. The manager quickly changed his story and stated "well, that's what I was told". I reached out to the General Manager with no response. I called the dealership multiple times, waited on hold, for the phone to pick up and hang up immediately which didn't allow me to leave a voicemail. The entire way this situation was handled was truly mind blowing. When you bring a vehicle to the dealership, you trust they know how to fix it. Not only did they damage it, but they didn't even tell me the condition the vehicle was in. They also released my keys to the tow truck driver before I made it to the office. I have screenshots and pictures from AAA and the service advisor at Dodge. I have photos from the church parking lot the car was towed from proving my car was not in the condition. The complete lack of effort for reparations from the dealership or taking responsibility for the careless actions of one of their techs shows their morals and ethics or should I say lack their of. I will be filing a claim for Auto Repair Fraud because they never reached out or tried to settle this in an ethical manner. I am beyond disappointed and disgusted with the service department and general manager. Would not recommend. They are unprofessional, incompetent and careless. More

Kelly was a fantastic service advisor. She always went the extra mile for me and got things done quickly and efficiently. She always went the extra mile for me and got things done quickly and efficiently. More

I am finding it hard to get return call from someone. I have left numerous messages in service dept with no return call. I have left numerous messages in service dept with no return call. More

I highly recommend: Laura & Wyatt are wonderful to work with in the service department. Kept me updated with text & videos with the progress of my repairs. with in the service department. Kept me updated with text & videos with the progress of my repairs. More

Bill Eskridge in Sales and Carlos Castillo in the Service Dept. are very professional and provide impeccable service! Dept. are very professional and provide impeccable service! More

Exceptional service at . Skilled technicians, friendly staff, and top-notch facilities. Highly recommended for all your car maintenance needs. Skilled technicians, friendly staff, and top-notch facilities. Highly recommended for all your car maintenance needs. More

Excellent service and guidance. Top notch communication from start to finish. Great job by Kelli. Top notch communication from start to finish. Great job by Kelli. More

They did a great job. Wyatt is spectacular. Always get honest and timely information. Always will reach out to Wyatt when needed Wyatt is spectacular. Always get honest and timely information. Always will reach out to Wyatt when needed More

Laura was very good to deal with, however I waited 3 weeks for my Rubicon 392 to be repaired for a simple 02 sensor and tail lamp repair. No idea how you don’t have spare parts on site for such a simple weeks for my Rubicon 392 to be repaired for a simple 02 sensor and tail lamp repair. No idea how you don’t have spare parts on site for such a simple quick repair. The rental vehicles offered were not at the same standard as our vehicle. More