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Naples INFINITI

Naples, FL

4.9
836 Reviews

5880 Naples Blvd

Naples, FL

34109

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836 Reviews of Naples INFINITI

August 05, 2023

The dealership was clean, hospitable and modern. I feel I will be comfortable there when my car needs servicing. Antoine was great More

by kmz4
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Antoine Kirnon, Scott Roland
Aug 07, 2023 -

Naples INFINITI responded

Thank you for your purchase and for your review! Antoine is great. He is very knowledgeable and and always willing to share that knowledge with his customers. Enjoy your new Infiniti!

July 28, 2023

Very professional and knowledgeable. Also very slow to process the sale. Antoine knows his stuff. More

by Michael.smith21031
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antoine Kirnon, Scott Roland, Luxon Estiverne
Jul 31, 2023 -

Naples INFINITI responded

Thank you Michael for your purchase and for your feedback. Antoine is very knowledgeable and very professional. I am not sure what happened in the finance department but I will let the management team know that there was an issue. My apologies for your inconvenience.

Jul 31, 2023 -

Michael.smith21031 responded

It was not the service dept but the finance dept that was the problem. I paid cash for the car but still had to wait 1.5 hours from buying decision to driving away. I considered changing my mind and leaving.

Jul 31, 2023 -

Naples INFINITI responded

Our apologies Michael. Even though you were paying cash all customers have to finalize their purchase and registration in the finance department. Unfortunately we were understaffed that day which caused the holdup. Again our apologies.

July 22, 2023

From the salespeople to the service department the staff is always friendly and respectful. Always a pleasant experience More

by docurness
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antoine Kirnon
Jul 24, 2023 -

Naples INFINITI responded

Thank you for your purchase and for your review! We are very proud of our team and certainly Antoine is a strong member. He listens to his customers and tries his hardest to identify the best vehicle based on your needs and wants. Enjoy your new Infiniti!

July 15, 2023

I will recommend all my friends infinity dealership. Everyone always treated me with respect and willing to help. I have to say that Gregory is a very hard worker. No matter how busy he is . Alway More

by Belkys Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory
Jul 17, 2023 -

Naples INFINITI responded

Thank you Belkys for your review and for trusting your vehicle to us for your service needs. Gregory is a very hard worker and we are happy to have him on our team. We greatly appreciate your business!

July 15, 2023

Great and professional dealing with naples Infiniti and Gregory Harverly made my experience great and pleasant More

by Sanchear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory W Harverly, Mark MacLaughlin
Jul 17, 2023 -

Naples INFINITI responded

Thank you for your review and for trusting your vehicle to us for your service needs! We greatly appreciate your business!

July 01, 2023

I purchased my 5th Infiniti from Infiniti of Naples. The cars speak for themselves but my loyalty is to the professional staff that always provides a five star experience. In sales and finance Lux & A More

by millydediego
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Haverly , Preston Reeder, Antoine Kirnon, Scott Roland, Luxon Estiverne, Mike Lichtenthal, Justin Tremblay
Jul 03, 2023 -

Naples INFINITI responded

Thank you Milly for your kind words and for your loyalty to Naples Infiniti. We are very proud of our team and certainly Luxon and Antoine are key members of the team. They listen to their customers and try their hardest to identify the right vehicle for your needs and wants. We greatly appreciate your business and wish you all the best in your new Infiniti!

June 29, 2023

Service rep, Luis Matre, made this a positive experience. I will happily go back to him in future. More

by KC
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Luis Matre
Jun 30, 2023 -

Naples INFINITI responded

Thank you for trusting your vehicle to us for your service needs. We greatly appreciate your business!

June 27, 2023

I have purchased several of my vehicles from this dealership. Luxon in Finance makes the process smooth and easy. He is personable and cares about you even after the sale! Any questions I have regard More

by jt392saint
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luxon Estiverne
Jun 28, 2023 -

Naples INFINITI responded

Thank you for your purchase and for your loyalty to Naples Infiniti! Luxon is amazing and an awesome Finance Manager. He knows the process completely and knows how to explain it to his customers. Enjoy your new ride!

June 23, 2023

The sales process was a breeze the finance manager Luxon was transparent and made the finance experience a pleasant one. More

by Lucasmadruga
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Luxon Estiverne
Jun 26, 2023 -

Naples INFINITI responded

Thank you Lucas for your purchase and for your review! We try our hardest to make the process as easy as possible and Luxon is amazing and great to deal with, Enjoy your new Infiniti!

June 15, 2023

As the saying goes, "some things never change", Naples Infiniti lives up to all the stereotypes of car dealers. I had hoped to have an easy transaction with my vehicle purchase but John and Luxon killed t More

by Kernd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luxon Estiverne, John Lawson
Jun 16, 2023 -

Naples INFINITI responded

I am very sorry to read your review. Certainly it is never our intent to deceive anyone at any point. Our General Manager, Scott Rowland would like to have a conversation with you to discuss your concerns. Scott has tried several times to reach you unsuccessfully. He will try to reach you again today. If you would like to reach Scott directly, he can be reached at 239-259-7540. We are always here to help and we apologize if you felt otherwise.

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