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Naples INFINITI
Naples, FL
836 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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836 Reviews of Naples INFINITI
August 16, 2025
I had an excellent experience at this dealership. I’m from miami and was struggling finding a good deal and good dealers, but the moment I stepped into this dealer I noticed how calm and organized it I’m from miami and was struggling finding a good deal and good dealers, but the moment I stepped into this dealer I noticed how calm and organized it was. Salesperson Rafael was amazing from the moment I reached out about the vehicle. instantly worked with in order to come to an understanding on the deal. No hassle, no problems with anything. 100% recommend this person, he will treat you like family. More
by dayronricabal34
Employees Worked With
Dylan Maldonado, Rafael Aguilar Luis
August 15, 2025
****Beware of the service department****** I had an oil change months ago and was driving on 75 and my under shield flew off and my wheel moldings flew off damaging my car days after the oil change at Infi change months ago and was driving on 75 and my under shield flew off and my wheel moldings flew off damaging my car days after the oil change at Infiniti. I brought it back and they told me I hit something which I did not. I wouldn’t have brought it back to them if I did. The damages cost me 7k claim to my insurance I haven’t been back since . Couple weeks ago they call me and tell me I have a recall in my engine and I need to get it checked by getting an oil change which is understandable. I make the appointment. Also please note I have to drive for work so I let them know I needed a loaner and they said no problem. I brought it in. 1 they didn’t have a loaner so I remade the appointment for today. I bring it today. I wasn’t on the schedule but they miraculously found a loaner for me. That was good no problems there. I get my car back. I have my team at my job put it on a lift to make sure everything is secured and no clips missing. They found 3 clips missing and the rest half put in looked like a 5 year old worked on my car. I will NEVER EVER GO BACK. If I didn’t have so much money left on my car to pay I would trade it in for something else. More
by Christina.varriano
Employees Worked With
Mike Lichtenthal
August 04, 2025
We came in to service our 2012 Infiniti, where we met Leo, a salesperson. He was excellent to work with, and helped my wife and I purchase a beautiful QX50 sport. The managers, Cullen and Dylan were also Leo, a salesperson. He was excellent to work with, and helped my wife and I purchase a beautiful QX50 sport. The managers, Cullen and Dylan were also very easy to work with. Overall, it was a great experience and hassle free. Luxon the Finance Manager also was very easy to work with. We are so excited with our new QX50! More
by Evgueni
Employees Worked With
Brian Massoll, Luxon Estiverne, Cullen Quamina, Dylan Maldonado, Leo Suarez
August 04, 2025
Leo was great to work with. Very knowledgable, and listened to all our needs to help find the right car. We are very happy with our beautiful QX50 Sport! Great experience overal Very knowledgable, and listened to all our needs to help find the right car. We are very happy with our beautiful QX50 Sport! Great experience overall! More
by Cedenoadis
Employees Worked With
Brian Massoll, Luxon Estiverne, Cullen Quamina, Dylan Maldonado, Leo Suarez
August 02, 2025
My son bought a car from Rafael and Leo, what a great experience, this is the first time I enjoy buying a car from a deslership, even the managers Cullen and Dylan came and say hi to me. Thank you Naples experience, this is the first time I enjoy buying a car from a deslership, even the managers Cullen and Dylan came and say hi to me. Thank you Naples Infiniti for the great costumer service. More
by orestesazcui63
Employees Worked With
Brian Massoll, Cullen Quamina, Dylan Maldonado, Rafael Aguilar Luis, Leo Suarez
August 02, 2025
Rafael y Leo fueron increíbles durante todo el proceso de compra de mi Infiniti QX60. Desde el primer momento fueron atentos, profesionales y muy amables. Me ayudaron a encontrar exactamente lo que buscaba, compra de mi Infiniti QX60. Desde el primer momento fueron atentos, profesionales y muy amables. Me ayudaron a encontrar exactamente lo que buscaba, explicaron todo con claridad y se aseguraron de que me sintiera cómodo y seguro con mi decisión. ¡Gracias por su excelente servicio! 100% recomendados. More
by orestesmartinez2092
Employees Worked With
Brian Massoll, Cullen Quamina, Dylan Maldonado, Rafael Aguilar Luis, Leo Suarez
August 01, 2025
I had an outstanding experience working with Rafael! From the very beginning, he was professional, knowledgeable, and genuinely committed to helping me find exactly what I needed. He took the time to un From the very beginning, he was professional, knowledgeable, and genuinely committed to helping me find exactly what I needed. He took the time to understand my needs, answered all my questions with patience and clarity, and never once made me feel rushed or pressured. What truly sets Rafael apart is his honesty and attention to detail. He clearly knows his product inside and out and made the entire process smooth and stress-free. It’s rare to come across someone who is both personable and efficient, but Rafael strikes that perfect balance. More
by lisandrafigueroa1
Employees Worked With
Brian Massoll, Cullen Quamina, Dylan Maldonado, Rafael Aguilar Luis
July 31, 2025
I purchased a new infinity and the service was exceptional! Starting with the sales person and the finance! Highly recommend, they have a wide variety of options. exceptional! Starting with the sales person and the finance! Highly recommend, they have a wide variety of options. More
by Jarunys
Employees Worked With
Luxon Estiverne, Cullen Quamina, Rafael Aguilar Luis
June 30, 2025
I had the pleasure of working with Rafael as my salesman and Luxon as the finance manager, and I couldn’t be happier with the experience. From the moment I walked in, Rafael made me feel welcome and confide and Luxon as the finance manager, and I couldn’t be happier with the experience. From the moment I walked in, Rafael made me feel welcome and confident—he was knowledgeable, attentive, and genuinely cared about finding the right fit for me. His energy was contagious and made the process exciting instead of stressful. Together, Rafael and Luxon turned what can often be a nerve-wracking experience into something smooth and enjoyable. I left feeling amazing and completely satisfied with my purchase. More
by beatriztrujillo939
Employees Worked With
Luxon Estiverne, Dylan Maldonado, Rafael Aguilar Luis
June 25, 2025
This is regarding my purchase of a 2016 Q50. I just replaced all 4 wheels on the car as there was corrosion on all 4 rims. I initially thought that I had a puncture in the tire, however Discoun I just replaced all 4 wheels on the car as there was corrosion on all 4 rims. I initially thought that I had a puncture in the tire, however Discount Tire in Ft Myers noted that the reason one tire kept going flat was because of corrosion. One wheel was worse than the rest. I am completely disappointed that you won't stand by the 12k miles or 12 months guarantee that is on their RO. Just because Mike said there was nothing noticeable at the time of the original inspection from when the car was traded in. So, the problem is clear now and I am within the 12k and 12-month warranty, so I don't understand why you won't stand behind your work. Corrosion doesn't just happen in 6 months. This builds overtime. Service should have covered it because they didn't do a thorough enough inspection back in October. I will be calling in to speak with one of the owners. I have been in the car business for over 5 years, and I know this just is not right. I paid full asking price, spent $3,600 on warranties and the vehicle only had 39k miles on it when it was purchased. The last 8 of the VIN are GM303919. I knew when I purchased the car that the tires would need to be replaced soon, yet didn't make an issue out of it. I have paid for all new tires and have now gone into debt further to replace the wheels. Over $800 for them. Because the rims were bad the car was out of alignment. I went through the original RO and did find it odd that no alignment had been made. I'm not a person who goes nuts and creates a scene in the dealership. Your company's lack of attention has really destroyed my initial satisfaction with your dealership. I have been recommending it to you and now I will tell folks that you don't stand behind your work. This is sad. M Christine Brunet Virginia Hill More
by mcbrunet913
Employees Worked With
Mike Lichtenthal, Ted Daly
