Naples Nissan

“You signed the contract, we got the funds, nothing we can do” were the words of the sales manager when I tried to explain how bad my experience was and asked him for help. I also requested for the genera can do” were the words of the sales manager when I tried to explain how bad my experience was and asked him for help. I also requested for the general manager to call me (mostly to tell him about my experience because at that point I knew I was stuck with the car)and he never returned my call. I apologize in advance because it’s long. But it will help you to be more aware so the same doesn’t happen to you. I went on a Saturday to lease the cheapest new car, it was presented to me that my best option would be to buy and not the Versa, but the Sentra. After going back and forth, (I had a set budget) the sales person had me initial “the best deal” with a monthly payment a tad higher but I settled for it. With that price in agreement (they had already checked my credit) I was taken to financing. Financing told me it would be $48 more a month than what sales said but that gap and maintenance package was included now, and that I couldn’t remove it if I wanted that interest rate. I told her I didn’t want to go any higher than what sales said, I had been talking to sales for over an hour to get to the monthly payment we got and if sales had told me it was gonna go up I wouldn’t have walked to the financing office. She then said to give her until Monday to see what she could do; she said the banks were closed and she wanted to see what other banks would respond. BUT she handed me papers to sign saying “let’s just sign off on this one, this would be the worst case scenario, not this page because this one will change” . I many times told her, I can’t take the car for that monthly payment and ask her if she was sure I could bring it back on Monday after she got the response from the banks if payment was higher. SHE SAID YES. I went outside and the sales person had already put my plate on the new car, I told him it’d be better if I didn’t take the car and he too said, YOU CAN COME BACK ON NONDAY AND RETURN IT IF YOU HAVE TO. So I drove away feeling strange about driving a car with no insurance and no paperwork at all. On Monday I called and financing said my only option was to pay the extra 48 a month or to go with a higher interest rate and if so, an even higher monthly payment. Of course the extra 48 made sense BUT IT WAS NOT the monthly payment I wanted to be at so I wanted to return the car. Ha! Silly me, there was no way to return it. I even called the bank and they told me the dealer had already sent the contract and they did an electronic transfer, IT WAS ALL DONE BEFORE I EVEN CALLED or maybe right after I called the dealer. Financing sent my contract to the bank and closed the deal WITHOUT me knowing. The bank said I had signed. I didn’t even get to see the page with the numbers “that would change on Monday” If that page has initials it was not initialed by me. I have no paperwork, the sales manager said they’ll mail them to me. I had to ask the bank when my first payment was. Was it my fault for signing stuff, absolutely. Did they do an honest transaction with me? Absolutely NOT. More

Naples Nissan uses either unethical sales tactics or just plain incompetent sale and management. So they had a car listed and I contacted Angelo Ossa we discussed the car and explained that I would be dri plain incompetent sale and management. So they had a car listed and I contacted Angelo Ossa we discussed the car and explained that I would be driving from three hours away to take a look at that car with my entire family. Our discussions were over the phone and via text. Later that evening I had an an abrupt call from some kind of "Manager" later that day to confirm my visit. So Angelo Ossa and the manager knew I was coming and confirmed my visit. So show up on Sunday with my entire family as planned and am in communication regarding my ETA. Upon arrival it appears that Angelo Ossa knew he was scamming me or realized he made a grave error and was "too busy" so I started dealing with Alex Proehl who clearly knew he had been dealt a poop sandwich. He explained the car was in service but not at that location, probably at Jeep. For the next hour there were excuses and attempted distractions such as looking at other cars particularly Nissan Cars. After waiting a while Mark the manager came over and frankly acted like he really didn't give a crap and it was confirmed that he was the one who called and confirmed my visit. After promises of getting the car back and contacting me they made several more attempt to have be buy another car before finally about a week later admitting that the car will "Probably not come back to the showroom". So either the car was sold or something else but the point is I took the entire day, cancelled other important events and appointments to see a non-existent car that was confirmed to be available by Angelo Ossa and the Manager Mark. They are either incompetent or unethical or both. More

Made appointment for oil change at 1 pm and came back at 4:30, the car was still being work on.... just for an oil change. No update sticker for the next service. 4:30, the car was still being work on.... just for an oil change. No update sticker for the next service. More