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Naples Nissan - Service Center

4.9

181 Lifetime Service Reviews

3640 Pine Ridge Road, Naples, Florida 34109

181 Reviews of Naples Nissan - Service Center

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November 09, 2018

"Peggy Mazaras"

- Robby

Peggy Mazaras was great. So friendly and helpful. Got my car right in and car was done on time at a reasonable cost. I will definitely be back. It was my first experience with your dealership and I was very impressed.

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Yes
Employees Worked With
Peggy Mazaras
Nov 12, 2018 -

Naples Nissan responded

Thanks for your positive review, Robby! We're happy we could help you out!

October 05, 2018

"Service "

- Angelica

Jesenia was so nice to me she always tried to inform us of everything. She told us about everything and the cost before we were charged. Great experience,

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Yes
Employees Worked With
Jesenia Martinez
October 03, 2018

"It was a good visit "

- Miguel

On 9/29/18 I came in for my routine oil change and tire rotation and it was very busy but Russell was very helpful making sure everything stayed on track

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Recommend Dealer
Yes
Employees Worked With
Russell Sutton
September 27, 2018

"Excellent!!!!!!"

- Shayka2000

Excellent service!!!!! Definitivamente es un servicio de muy buena y alta calidad, con personal calificado y muy confiable! Un muy buen trabajo realizado a tiempo!

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Yes
Employees Worked With
Jessenia Martínez, Osniel León
August 10, 2018

"Robert Sneed is the best!"

- Super Satisfied Car Gal

Robert's professionalism is what will make me come back to this dealership. I have all my service done here and will continue to do so for as long as I can keep my Rogue running.

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Yes
Employees Worked With
Robert, Danny
Aug 11, 2018 -

Naples Nissan responded

Thank you for your review of your recent visit with Naples Nissan. I agree Robert Sneed is an asset to this organization and I am very proud to work with him. Thank you for taking the time to tell your story, and thank you for being our customer. Sincerely, Ken Caraglio Director of Customer Relations

August 07, 2018

"Excellent Service Advisor"

- drbabs

Danny explained everything thoroughly and service was completed 5 minutes sooner than expected! The lounge was very comfortable and I appreciated the amenities provided. It was a very positive experience.

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Recommend Dealer
Yes
Employees Worked With
Danny
August 07, 2018

"15000 mile service"

- FrontierRon

Having made an appointment made things go smoothly. Was met at my car when I arrived, a quick check by the attendant confirmed my appointment and why I was there. I received a brief but thorough summary of what would be done to my vehicle, when it would be ready, and how I was to be contacted when finished. All that took place and I received my car serviced, washed, and vaccummed. The service people were knowledgeable and friendly, were eager to ensure my satisfaction, and performed exactly as they promised. It is obvious that in today's competitive automobile industry, Naples Nissan wants to earn your business. They have definitely earned mine.

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Recommend Dealer
Yes
Employees Worked With
Jesenia Martinez, Luis Sierra, Daniel Toledo
Aug 07, 2018 -

Naples Nissan responded

Thank you for your review. We try hard to take care of our customers and we appreciate when the notice. Thank you for being our customer. Sincerely, Ken Caraglio Director of Customer Relations

August 03, 2018

"Broken Handles"

- rydel

Well my 2017 Nissan Envy I bought back in October had a broken driver side door handle since before I bought it. Daryl Day had it fixxed 3x in the 1st 60 days. It kept breaking. Recently it broke again, on both passenger and driver side. Danny is getting it replaced at no cost which is cool. However if it breaks again I am going to consult a lemon law attorney and/or talk to dealership manager about getting a new vehicle. This has to be a recall item. Ryan Delfino 239-908-7694

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Recommend Dealer
Yes
Employees Worked With
Danny and Daryl Day
July 03, 2018

"Very prompt service. Complete while we wait in waiting area."

- John@HB

Only thing I did not get, was the amount of remaking brake pad material. Service was very quick. And timely. I was able to get on with my errands in short order.

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Yes
Employees Worked With
Bobby Gill
Jul 05, 2018 -

Naples Nissan responded

John, Thank you for your recent visit with our service dept. I will let Bobby know you were pleased with your visit. Thank you for being our customer. Sincerely, Ken Caraglio Director of Customer Relations

July 02, 2018

"Gabby"

- sonny1

Both my wife and I were extremely pleased with the service provided by Gabby. Instead of taking the usual 15-20 to get checked in, Gabby was able to do it in only a minute or two. I was kept up to date on the status of my vehicle and options available to me in a timely manner. We will be requesting Gabby exclusively from now on when we get our vehicles serviced at Naples Nissan.

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Recommend Dealer
Yes
Employees Worked With
Gabby
Jul 02, 2018 -

Naples Nissan responded

Sonny1, Thank you for your recent review. I am so glad you got to work with Gabby we are very proud to have her as part of this team. We appreciate you taking the time to let us know how we are doing. Thank you for being our customer Sincerely, Ken Caraglio Director of Customer Relations

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