Napleton AutoWerks of Loves Park

Mike was honest and great to work with! He had our best interests at heart and it was truly appreciated as we shopped for a new car for our growing family. interests at heart and it was truly appreciated as we shopped for a new car for our growing family. More

excellent sales experience I would highly recommend asking for Mike Massaro if purchasing new Honda vehicle. Mike is very experienced in every working aspect f every Honda for I would highly recommend asking for Mike Massaro if purchasing new Honda vehicle. Mike is very experienced in every working aspect f every Honda for sale. Mike goes the extra mile to educate buyers on the vehicle purchased. With all of the technology on new Honda's it is essential that you ask for a sales person that knows his vehicles. Honda's offer the best bang for the buck and are very reliable vehicles. More

Unproffesional and extremely rude employees I purchased a vehicle through Napleton Honda Loves Park IL approximately one year ago. I purchased the warranty that was offered with my 18 Honda CRV. I purchased a vehicle through Napleton Honda Loves Park IL approximately one year ago. I purchased the warranty that was offered with my 18 Honda CRV. Today, I picked up a nail in my tire and had to take it to Napleton Honda Loves Park, IL. I waited for about 1 hour and 15 minutes for the tire to be replaced. I was ok with waiting however, when they asked if I wanted a car wash when it was complete, I simply asked the service tech. that I do not receive one since I had waited a couple hours for the tire already. This is when the service advisor Tammy stood up and corrected me and said it has only been 1 hour and 15 minutes since the paper was time stamped. I proceeded to state that I stand corrected and still do not want to wait for a car wash since the service took 1 hour and 15 minutes. She then laughed and said it took so long because “It was free” . Please keep in mind that this was not free since I paid Thousands of dollars for the warranty. I felt this was terrible customer service and Tammy was VERY rude considering that I was in fact a PAYING customer. This is not how customers should be treated and I would not recommend anyone to do business with this dealership. Unprofessional More

This is the second time I’ve worked with Luis Pena to lease a vehicle. He is trustworthy and puts the client at ease as he strives to meet your needs. I have recommended him (and Napleton’s) to friends a lease a vehicle. He is trustworthy and puts the client at ease as he strives to meet your needs. I have recommended him (and Napleton’s) to friends and family. More

Best dealership in town This was my second purchase at this Riverside Napleton and they exceeded my expectations. I left the dealership with a 2020 Honda Accord and I still c This was my second purchase at this Riverside Napleton and they exceeded my expectations. I left the dealership with a 2020 Honda Accord and I still couldn’t believe it was mine. Alex and Chris wanted to make sure that I was satisfied with what I was getting but they went beyond that. I have told many friends about them and will continue to spread the word on how great they are. GO TO ALEX MALDONADO AND CHRIS LOCH More

We purchased a new Honda with the help of Mike Massaro and Chris Loch. We highly recommend both of these individuals if you’re looking for a car with a reasonable deal. When it comes to service, we encou and Chris Loch. We highly recommend both of these individuals if you’re looking for a car with a reasonable deal. When it comes to service, we encourage you to ask for Tammy Morris More

Dishonest caveat emptor - hang on to your credit cards and billfold when you visit this group of thieves. There other dealerships in Naperville and in Peoria caveat emptor - hang on to your credit cards and billfold when you visit this group of thieves. There other dealerships in Naperville and in Peoria that you'd stand a better chance at. More

Amazing Deal Without the Hassle My wife and I purchased a new Honda Odyssey Elite from Mike Massaro this weekend. With our third baby on the way, we'd decided that our Pilot (which w My wife and I purchased a new Honda Odyssey Elite from Mike Massaro this weekend. With our third baby on the way, we'd decided that our Pilot (which we purchased two years prior) was not going to be the best vehicle for our family. Having only owned the Pilot for two years, I figured that the depreciation of the Pilot would have us in a bad spot financially, but I was wrong. The dealership gave us a good price on our trade and offered a deal far below what I'd expected on the Odyssey. We didn't even have to negotiate (and yes, I've since compared my deal to what other people are paying for the Odyssey, and I haven't found a better deal than what we got). The whole process was smooth and Mike was able to get my wife exactly what she wanted, even though she had very specific requests. We were never nudged into anything we didn't want, and the process was easier than I could have imagined. More

Timothy Hayes is very helpful. Timothy Hayes helped me find a vehicle for a very particular executive for a business lease. He was patient and informative through the many requests Timothy Hayes helped me find a vehicle for a very particular executive for a business lease. He was patient and informative through the many requests the executive had on colors, options, etc. Timothy was a pleasure to work with, and I will definitely contact him again. More

Another One Out of the Park! My daughter just purchased her first newer car, a 2016 Honda Fit. Mike was extremely helpful. First he reviewed with her the finances, outlining he wo My daughter just purchased her first newer car, a 2016 Honda Fit. Mike was extremely helpful. First he reviewed with her the finances, outlining he would find something she could afford. He quickly found the 2016 Honda and showed us the car. Mike walked my daughter through the process, and I certainly believe this car is a perfect choice for her. More