Napleton AutoWerks of Loves Park

The way car buying should be. I started my new car journey about two years ago knowing the class of car I wanted but not yet settled on the Make. Last November I dropped into Napl I started my new car journey about two years ago knowing the class of car I wanted but not yet settled on the Make. Last November I dropped into Napleton and was greeted by Charlie. Within minutes we were test driving the car I had zero'd in on all the while being upfront with Charlie that I wasn't going to purchase on that day or maybe even anytime soon. Despite the fact that I was possibly a year away from a sale, Charlie gave me the attention of a same day, hot buyer. There was absolutely no pressure from him or his sales manager, Tim Hayes. Charlie checked back in with me a couple months later and I was no closer than I was back in November. However, last week and without arrangement, I called Charlie and said "it's time to buy". By the time I arrived at the dealership 90 minutes later, my new car was washed and waiting for me, beautifully awaiting my arrival on display inside the Building. As an added surprise, and much to Nate's credit, the trade-in and new car sale paperwork were also just about complete, save for for verifications and final signatures. Never once did I feel that I was being taken advantage of, hurried, pressured or facing any of the old-school car selling tactics. My confidence locked in when Tim passed on several opportunities to give me a hard-pitch and instead just answered my questions. I've walked out of two dealerships before over final paperwork surprises, there were absolutely no surprises here. How incredibly refreshing. It might be a while before I'm ready for a new car but when I am, Charlie will be my first call. My thanks to the team at Napleton Audi! Robin More

Best dealership in town i recently purchased a 2015 civic. My car got totaled and Dan at Napletons Honda made a bad situation into a good one. He actually cared about my need i recently purchased a 2015 civic. My car got totaled and Dan at Napletons Honda made a bad situation into a good one. He actually cared about my needs instead of just trying to sell me a car. He found a vehicle and I could not be happier. I will keep my business with Napletons hands down. Larry in Finance also was very easy going & no pressure. (Dan asked me to post this before the end of the month but I unfortunately did not know that it had to be verified via email! Sorry Dan!) You’re still awesome though! More

Piece of cake I just purchased a 2015 civic. My car got totaled and Dan at Napletons Honda made a bad situation into a good one. He actually cared about my needs i I just purchased a 2015 civic. My car got totaled and Dan at Napletons Honda made a bad situation into a good one. He actually cared about my needs instead of just trying to sell me a car. He found a vehicle and I could not be happier. I will keep my business with Napletons hands down. Larry in Finance also was very easy going no pressure. More

It was great! No complaints Shaun was great! Very understandable, he did not pressure me for buying and that was what make me came back. He explained everything perfectly and he Shaun was great! Very understandable, he did not pressure me for buying and that was what make me came back. He explained everything perfectly and he helped me through the whole thing. More

Great people, shocked with the whole experience!! I must say that I have never had a car buying experience like I did for our new 2018 Odyssey on 3/24/18!! I had always heard different opinions about I must say that I have never had a car buying experience like I did for our new 2018 Odyssey on 3/24/18!! I had always heard different opinions about Napleton's! Boy were they wrong!! First I would like to thank Colten in the internet dept. He is the Truecar pricing specialist. I was contacted by several area dealers, not even close! My information was given to Mike Massaro who was by far, the most knowledgeable sales person I have ever met!!. He gave us our tour/test drive right off the bat, showed us so much about the vehicle. Buying a new vehicle can be a stressful experience, not at Napleton's!! Also would like to thank Cary Proper the Service Manager, he took car of a small problem with top notch customer service!! I will definitely be recommending Napleton Honda in the future!! More

Refreshing customer relations! Rob Hamilton was a refreshing pleasure to work with! I will definitely do business with him in the future, and will be happy to refer clients to him Rob Hamilton was a refreshing pleasure to work with! I will definitely do business with him in the future, and will be happy to refer clients to him directly! More

Buying My Car I had started off by emailing Josh and Rob already knowing what I wanted they were able to provide me with all the information I needed. When I finall I had started off by emailing Josh and Rob already knowing what I wanted they were able to provide me with all the information I needed. When I finally decided to come in to take a look at some CRVs we met with Victor who was very patient with us and helped us get into our new CRV before the end of the month! More

Great customer service Very friendly and very helpful in buying my car. Excellent customer service. John took the time to show me a bunch of different cars. Very patient. Very friendly and very helpful in buying my car. Excellent customer service. John took the time to show me a bunch of different cars. Very patient. More

Best overall experience I was looking for my first car and wound up at a few dealerships. Napleton Honda personally gave the best over-all experience from the moment I walked I was looking for my first car and wound up at a few dealerships. Napleton Honda personally gave the best over-all experience from the moment I walked in the door. On top of great service, the car itself and the Honda brand itself really sold me on purchasing my new Civic. More

Napletons Honda Although it was a longer process than expected the customer services was great! Shaun and Josh were very patient and answered any and all questions I Although it was a longer process than expected the customer services was great! Shaun and Josh were very patient and answered any and all questions I had. More