Napleton AutoWerks of Loves Park

I virtually purchased my new Mercedes GLK online. I went I virtually purchased my new Mercedes GLK online. I went to the Napleton Website and used their Internet Sales Representative to start the proces I virtually purchased my new Mercedes GLK online. I went to the Napleton Website and used their Internet Sales Representative to start the process. Her name is Lisa Jerutka. It was important to me to shop on my timeline. I work retail, so I have very little time to car shop by visiting dealerships. Lisa gathered what I was looking for, and eventually had Timothy Hayes, European Brand Manager, contact me as cars were being located that matched my needs. He found an exact match in my second color choice. Not bad! I even negotiated my trade-in value online with Tim. He asked me for the milage and general condition of my car, as well as the VIN. The first time I talked to anyone was when Lisa called me for my deposit to get the car shipped in from another location. How easy was that? When I went to the dealership to pick up my new car, everything went exactly as expected. I really should say that my expections were exceded. Lisa already had my car programed for my cell phone and radio. The display screen even had my name on it. How cool! Nice touch! She showed me how to use everything in the car. Buying a new car was never easier. I would recommend Napleton Auto Werks to anyone, and especially someone who can't spend hours in the showroom. Finally, do I like my new car? It is awesome! More

Napleton Autowerks in Loves Park has come a long way in the last 8 years. The Napleton family has hired young aggressive management that know what customer service means, and how to get things done. Tim the last 8 years. The Napleton family has hired young aggressive management that know what customer service means, and how to get things done. Tim Hayes makes the deals, and the Cary Proper takes excellent care of the service for Mercedes Benz customers. Tim thinks outside the box and is creative in putting deals together, that I believe are good for the customer and good for the Napleton family. I would recommend anyone in Northern Illinois to stop and shop here first. More

I had a excellent experience buying a vechicle from Todd Kundinger.He was very helpful and found me my dream car:)Todd stayed with me all the way,he even stayed by my side when i went into the fiancing depa Kundinger.He was very helpful and found me my dream car:)Todd stayed with me all the way,he even stayed by my side when i went into the fiancing department.He has called and checked on me to make sure i was still happy with the car.I have bought many cars and i have never had such a great experience as i did with Mr Kundinger More

THE WHOLE BUYING EXPERIENCE WAS GREAT JOHN NEW EVERYTHING ABOUT THE CAR AND WE HAD A GREAT TIME PURCHASING OUR CAR FROM HIM. I HAVE CALLED HIM FROM TIME TO TIME AND HES ALWAYS WILLING TO HELP WITH ANY QUESTI ABOUT THE CAR AND WE HAD A GREAT TIME PURCHASING OUR CAR FROM HIM. I HAVE CALLED HIM FROM TIME TO TIME AND HES ALWAYS WILLING TO HELP WITH ANY QUESTIONS WE HAVE. More

I had an excellent experience at this dealership. All the I had an excellent experience at this dealership. All the staff both, by phone and in person were very helpful, extremely professional and handled a I had an excellent experience at this dealership. All the staff both, by phone and in person were very helpful, extremely professional and handled all of my questions and concerns in a timely manner. I would definitely recommend this dealership for any sales, parts or service needs to any of my friends and family. More

I was referred from a co-worker of mine to see the General Manager(Geoff Feinblatt)and he was prompt and attentive to my questions that I had about the new engine oil that Honda is using in my 2011 Ho General Manager(Geoff Feinblatt)and he was prompt and attentive to my questions that I had about the new engine oil that Honda is using in my 2011 Honda Accord. I will be back for more service. Thanks for the great experience. More

I was greated very politley when I when to Napletons looking for a car. They are very easy going and not pushy at all. I highly recommend Napletons!! looking for a car. They are very easy going and not pushy at all. I highly recommend Napletons!! More

Purchased our new 2011 R350 from them. This our families 4th purchase from them. Cary Proper in service takes wonderful care of us. Napleton is worth traveling for!! 4th purchase from them. Cary Proper in service takes wonderful care of us. Napleton is worth traveling for!! More

I purchased my C300 from Troy and it was a great experience. He has been great help throughout the sale and after. Cary proper in service has come to my rescue a couetimes. experience. He has been great help throughout the sale and after. Cary proper in service has come to my rescue a couetimes. More

I went in looking for a used van to replace my current van. Christian listened to what I needed and got me in a better van with more features. My payment went down and quality of vehicle went up. Terry th van. Christian listened to what I needed and got me in a better van with more features. My payment went down and quality of vehicle went up. Terry the finance guy was very polite and the whole process was smooth. I will buy many more vehicles from napletons in the future and rcomment my friends and family do the same. More