Napleton AutoWerks of Loves Park

I have been shopping around for a new vehicle for a couple of months. I have been to every dealer in town and looked at their lot. Out of all the lots in town, only two of the lots was I approached by couple of months. I have been to every dealer in town and looked at their lot. Out of all the lots in town, only two of the lots was I approached by a salesmen. And only one of the salesmen was genuinely interested in finding me a vehicle that fit my families needs as well as my budget. He went above and beyond to earn my business. From now on there is no question on where I will go for my future vehicles, and no question who I will be talking to. After my FIRST enjoyable car purchase, it will be Matt Bailey at Napleton Auto Werks loves park store, that gets all my business and referals from now on. If you want your first enjoyable car purchase from a salemens who truly cares about YOUR best interests, and wants to earn your current business as well as your future business then he is who you want to see. After the sale I was introduced to the sales mangers, service department. They were all very kind, and answered any questions that I had, and they each gave me their personal business card, invade of any future questions came up. The car was washed and detailed, and they told me I can come back on Saturdays between 9am - 4 pm for as long as I own the car, and get a FREE car wash. If you want a one stop car dealer, this is it they took care of everything and more. Thank you Napleton Staff, for all you did for me and my car buying experience. More

I came in just to look at new honda's. I was greeted right away and their knowledge of the products were amazing. They showed me so much before we even talked about price. Jim wasn't pushy and answered right away and their knowledge of the products were amazing. They showed me so much before we even talked about price. Jim wasn't pushy and answered all my questions. We test drove 4 different cars and he seemed to know everything about all of them. When we sat down and and talked about my trade along with the price of the new Accord Jim and Dan, I really feel I got a great deal. I RECOMMEND ANYONE TO SEE JIM MEYER. HE MADE MY DAY. EVERYONE AT NAPLETON'S ARE TRUE PROFESSIONALS!!!! More

Great car buying experience! The treatment I received after the sale really impressed me as well. I accidentally messed up the bluetooth on my new Accord and Chris invited me back in to set it up all ove after the sale really impressed me as well. I accidentally messed up the bluetooth on my new Accord and Chris invited me back in to set it up all over again. I know Napletons will be there for me if anything else comes up. Thanks again Chris! More

The sales persons and service department have always done what i have asked and the experience has always been what i expected in the end. When i need pricing I call Tim Hayes and he gets it to me within 24 what i have asked and the experience has always been what i expected in the end. When i need pricing I call Tim Hayes and he gets it to me within 24 hours. When I call Lisa for internet sales information she provides me what i need ASAP. She is a great asset to the dealership. When I need service i call Gary Heckman and he answers my questions and get the work done in a very timely fashion. The Team at Napleton Audi is great and i always look forward to working with them. They know how to treat customers the customers want to be treated. Thanks More

I have purchased three Audi cars in the last three years from Napleton in Loves Park, they must be doing something right if I keep going back. They are helpful and accomadating to deal with and on my last from Napleton in Loves Park, they must be doing something right if I keep going back. They are helpful and accomadating to deal with and on my last purchase of a Q5 they went above and beyond to find a specific car for me when availability was limited. Tim and Troy are great to deal with and always follow up when needed and are avaialble to answer questions after the sale. Gary in service always has my car ready and waiting for me when I show up and he keeps me up to date on progress through e-mails so I don't have to call to find out. More

Lisa made the recent purchase of my Audi Q5 3.2 wonderful. She was knowledgeable regarding all the technical and safety features of the vehicle, but also shared my enthusiasm for the added extras wonderful. She was knowledgeable regarding all the technical and safety features of the vehicle, but also shared my enthusiasm for the added extras that made the vehicle "fun" to me. My husband will be in the market for a new car soon and he will definitely be going to Napletons. We also have three adult children who now are Audi fans! More

Purchased a 09 XFS and have enjoyed driving it quite a bit. There have been issues from time to time and Tim Hayes has always gone out of his way to see that the problem is fixed asap. I appreciate the e bit. There have been issues from time to time and Tim Hayes has always gone out of his way to see that the problem is fixed asap. I appreciate the efforts he and the employees of Napleton's have demonstrated. More

Dealing with John and Dan was a new expereance for me. Dealing with John and Dan was a new expereance for me. Calls I placed resulted in a quick reply. They were courteous and sincere in all transacti Dealing with John and Dan was a new expereance for me. Calls I placed resulted in a quick reply. They were courteous and sincere in all transactions. There was no question on the honesty of the value of the car. I was given a straight and honest value. More

Tim Hayes and Lisa are a fantastic team. Totally knowledgeable of the Audi product line. I was particularly impressed with the knowledge of the A7 since it had only been out a few months. They are v knowledgeable of the Audi product line. I was particularly impressed with the knowledge of the A7 since it had only been out a few months. They are very respectful of there clients needs. I've purchased three cars from them in something a little over two years. Every experienmce has been outstanding.They are honest, humorous and very respectful. They definitely go the extra mile. The process of delivering the automoblies was very informative and valuable. I've also had several experiences with the service department. Gary Heckman is an outstanding service manager and is very honest along with customer friendly.Gary always goes the extra mile even when the situation is a bit testy. Great appreciation for his challenges and his commitment to excellence. I'd highly recommend Napleton Love Park to anyone looking for a Audi or a Jaguar. More

Had vehicle in for service - great communication - fixed correct at my first visit - car returned to me clean and under estimate too. Service manager Cary is the best! correct at my first visit - car returned to me clean and under estimate too. Service manager Cary is the best! More