Napleton Autowerks Missouri

Let me start this by saying I purchased my VW Jetta SEL brand new from Napleton Auto Werks, Springfield on 3/11/2019. It’s has been nonstop issues since. If you’re not going to read this entire review plea brand new from Napleton Auto Werks, Springfield on 3/11/2019. It’s has been nonstop issues since. If you’re not going to read this entire review please read this part.. DO NOT PURCHASE A VEHICLE HERE! DO NOT HAVE YOUR VEHICLE SERVICED HERE! After my oil change on 11/07/20 they had ordered new speakers to be installed which I had to come back for another day. When I returned on 11/28/20 my car was shifting weird between 1st and 2nd gear.. Weird because it is only a little over a year old?? The maintenance technicians supposedly could not find an issue – so I was made to go about my merry way. Come 10/07/21, my car was shifting extremely hard, and I made an appointment with Napleton where they replaced my instrument cluster. TWO DAYS LATER 10/09/21, the car is shifting WORSE than it was before they replaced the instrument cluster! During this time of repair, I was provided a 2022 VW Jetta that stalled on me in the middle of a busy intersection and would not allow me to drive over 35mph not even TWO HOURS after leaving the dealership. My transmission and cooler were replaced, and I was left in a rental until 10/20/21. During that time, the service department did not follow up with me.. I quit using the dealership for oil changes and to buy tires due to the lack of customer service & knowledge. Here we are 2022, my sunroof got stuck open. I contacted the dealership to manually close it as there were storms in the forecast. They refused to close it at the time I called and made me make an appointment two weeks out on 9/16. During this window of time before my appointment we had a treacherous storm/tsunami come through Springfied, MO. After multiple conversations with the service advisors they agreed to let me bring it in during the storm and manually close it - they did. They stated that the motor in the sunroof button was working fine and that it must be the switch. Great, then they tell me I need to keep my appointment for 9/16 to replace the button/switch and not to open it. During this time of waiting for my appointment my check engine light also came on and my car seemed to be shifting weird again. I dropped my car off on 9/16 at 7:30am when the doors opened. I DID NOT HEAR A SINGLE WORD from the dealership until I reached out at 2pm. They informed me that “there was nothing wrong with the sunroof and that it was closed and not stuck open”. DUH, it was closed because NAPLETON MANUALLY CLOSED IT and told me not to open it until my appointment when the button was replaced. This information came from the HATEFUL front desk worker. Whom I witnessed sitting at her desk eating and watching Netflix. WHAT A NICE JOB TO HAVE! After multiple back and forth calls about the sunroof they agreed it was faulty and would need a new switch/button. Along with that my car needed the EVAP canister replaced as well as the transmission body/valve as my car was in fact NOT shifting properly ONCE AGAIN. I go to pick up my vehicle on 10/20 after the dealership has had it for over a month. I got maybe five miles down the road and my check tire pressure light came on and said my back tire is losing air pressure! I pull over to find out there is a NAIL THE SIZE OF MY HEAD in my BRAND-NEW TIRES. Terry offered that I waste more of my time to repair something I did not do, showed the lack of accountability. With all of this being said, THIS HAS BEEN THE WORST EXPERIENCE EVER! This is honestly the worst dealership in the Mid West, I would have rather went to a buy here, pay here. I would have gotten a better deal and a more reliable vehicle. NAPLETON AUTOWERKS LACKS KNOWLEDGE in all departments and any sense of CUSTOMER SERVICE! There are not enough words to describe how PATHETIC NAPLETON AUTO WERKS is. I will be making this known to anyone I come across. I will NEVER suggest ANYONE to buy another vehicle from this lot I will NEVER purchase another vehicle from this lot! RUN FAR AWAY!! 0/10 would NEVER recommend! More

Worst experience with their service shop. Took our brand new VW Taos in several times to fix the fuel door, they fixed it after the 4th visit. The loaner vehicle when turning it in they tried Took our brand new VW Taos in several times to fix the fuel door, they fixed it after the 4th visit. The loaner vehicle when turning it in they tried to say that the dirt on the hood were dents…they wiped right off. Avoid this dealership at all cost. More

I had the best experience with JR Johnston, no pressure sales, and got a great deal on my new vehicle. sales, and got a great deal on my new vehicle. More

Car Salesman J.R was nothing less than outstanding! I purchased a SmartCar from Springfield and I virtually purchased the vehicle with J.R from Georgia. Its always terrifying purchasing a car that you ca purchased a SmartCar from Springfield and I virtually purchased the vehicle with J.R from Georgia. Its always terrifying purchasing a car that you cannot personally lay eyes on. I asked J.R. to provide honesty as to the condition of the SmartCar and send pictures and he di just that! The car was delivered to Georgia and i was not disappointed for J.R. services was impeccable. yes I would buy another car from J.R and Napleton Autowerks Missouri. Levi More

I went to the dealership really wanting a new vehicle. I was a little skeptical on it happening. The best part for me, I didn’t have a salesman attacking me as soon as I pulled into the lot. It was refreshi was a little skeptical on it happening. The best part for me, I didn’t have a salesman attacking me as soon as I pulled into the lot. It was refreshing because we all know how the typical salesman is! John Johnston greeted me when I was ready to talk. I wanted to trade in my suburban and get into a Passat! He made sure that’s what I wanted and let me take her for a spin. They offered me a more than fair amount on my trade in, which shocked me and I’m so grateful for. We did a little chatting, had the numbers ran. They made sure I could afford my payments. My payments on my beautiful Passat are about the same amount as I was spending in gas for that Suburban. I wasn’t in there all day. There was no back and forth trying to haggle. It was straight to the point and, again, more than fair. By far the least stressful car buying experience I’ve ever had! My car is certified used and was extremely clean and well maintained. I don’t have that worry of “what if” that usually comes along with getting a used car. If you need a car, I highly recommend this dealership and John Johnston as your salesman. Richard Broom took care of all my paperwork and he was awesome! Very quick, painless process! More

We have purchased 2 vehicles from them in the past year and will definitely go back! They make car buying easy! JR Johnston was great! and will definitely go back! They make car buying easy! JR Johnston was great! More

Excellent buying experience. Our salesman was JR and he was very professional and helpful. Low pressure sale. Would definitely come back for another vehicle in the future was very professional and helpful. Low pressure sale. Would definitely come back for another vehicle in the future More

I recently purchased a 2021 Mitsubishi Mirage. I wanted a gas saver and good warranty. This car is perfect for me. It’s has a 10 year/100,00 miles warranty, and I’ve been getting 38-40 mpg. My service gentle gas saver and good warranty. This car is perfect for me. It’s has a 10 year/100,00 miles warranty, and I’ve been getting 38-40 mpg. My service gentleman, Claud, was very friendly, helpful & knowledgeable. I would definitely recommend this company! More

Great group to work with. Nice cars and the selection of vehicles is always good. Finance was fast and always friendly. This is my 4th vehicle purchase from Napleton. vehicles is always good. Finance was fast and always friendly. This is my 4th vehicle purchase from Napleton. More