Napleton Autowerks Missouri

A great experience with JR, Sales manager and finance manager at Napleton VW! And even during the Covid 19 scare, the service department came to my home, picked up my car, made the necessary fix at the d manager at Napleton VW! And even during the Covid 19 scare, the service department came to my home, picked up my car, made the necessary fix at the dealership, brought it back to me, disinfected it, all at no charge! No that is customer service! More

John Johnston and Bill Hall followed thru with their promises. Thank you and would recommend them to all of your used car needs so thanks again! promises. Thank you and would recommend them to all of your used car needs so thanks again! More

John Johnson (JR) worked with us when we were looking at a new vehicle. He was professional, easy to work with. Returned our calls promptly and made our purchase go smoothly. Thank you JR for all your help a new vehicle. He was professional, easy to work with. Returned our calls promptly and made our purchase go smoothly. Thank you JR for all your help and for making this an easy purchase. Sincerely, Brian and MeLisa Gibson More

Just got a 2019 Buick Encore from here today! I’ve been looking for the perfect one for about a month now. I live in St. Louis and was about to purchase one, but I wasn’t 100% satisfied. I decided to do on looking for the perfect one for about a month now. I live in St. Louis and was about to purchase one, but I wasn’t 100% satisfied. I decided to do one final search online and was lucky enough to find a match. I was worried about it being in Springfield since I live in St. Louis. I decided to call and get some information on it. I worked with Mike Moss and he was absolutely exceptional! The first thing he did was send me pictures, and I explained some of the engine issues that I noticed on the one I was thinking about purchasing. He immediately took it out for a drive to see if he noticed the issues I was explaining to him. He was so prompt and honest with me about the condition of the vehicle. I expressed my concerns about the distance and without hesitation he said he would meet me halfway somewhere! I also worked with Bill (don’t remember his last name, sorry Bill) in financing. He also was exceptional! We did everything over the phone, he went into thorough detail about everything, answered all of my questions, and was patient with me in going over everything to make sure we were on the same page! They happened to have the exact vehicle I was looking for but the service they offered on top of that is the reason I definitely recommend working with these great people! I know I will definitely check them out first when I’m ready for another vehicle! Thank you SO much Mike and Bill for making this purchase so easy and hassle free! Your service is noticed and much appreciated! More

***ADRIEL*** WAS AWESOME!!! Totally laid back and ***ADRIEL*** WAS AWESOME!!! Totally laid back and attentive to our needs. I will not work with a salesperson I don’t like. She was there to accurat ***ADRIEL*** WAS AWESOME!!! Totally laid back and attentive to our needs. I will not work with a salesperson I don’t like. She was there to accurately find the answers to our questions and made the process smooth!! Highly recommended!! The entire process was painless and they found awesome financing in no time. Couldn’t be happier!! Thank you Adriel for a wonderful experience. More

Worst Auto Experience Ever If I could give less than 1 star, I would. Starting in April, my Jetta intermittently wouldn't start. I've taken it to this dealership 3 times now and If I could give less than 1 star, I would. Starting in April, my Jetta intermittently wouldn't start. I've taken it to this dealership 3 times now and they still haven't found the problem. Finally, after having it for 3 weeks they suggested replacing the fuel relay. They charged me for the part and a diagnostic. It didn't fix the problem and now they are refusing to work on my car. This is the most incompetent and unprofessional business I've ever encountered. More

Failed to take responsibility for cross threading bolts When I took my 2013 Beetle TDI in to have the factory diesel upgrade, two of the four sub-frame mounting bolts were cross threaded on reassembly but w When I took my 2013 Beetle TDI in to have the factory diesel upgrade, two of the four sub-frame mounting bolts were cross threaded on reassembly but was not discovered until I had to return some months later to replace a faulty EPA filter. This factory warranty filter was serviced by the VW dealer in Frisco Texas and when the sub-frame was removed to replace the filter the cross threaded bolts were observed. I was told to fix this problem it would require a section of the main frame or the car to be replaced at a cost of $4,400. When I contacted the Springfield VW dealer, both the service manager, Derek, and the general manager, Drew, declined to take responsibility for the damage caused while in their shop. So now I am personally responsibility for this repair due to their refusal to make any attempt to make things right. More

Awful This place has caused me so much money and stress already. I just bought a used car there three weeks ago and it is already no longer running. When I This place has caused me so much money and stress already. I just bought a used car there three weeks ago and it is already no longer running. When I spoke to Bill Hall, the finance individual, I explained some of the issues my car was having and he told me to reset the transmission notification light....which obviously doesn’t fix the whole fact that my car isn’t running properly and revving up on its own, etc. The used car warranty is actual garbage and doesn’t cover major repairs. I will now spend thousands of dollars more to fix a used car that I even bought for more than it was worth. I understand there are positive reviews for this dealership and that is likely for new cars. What really can go wrong with a brand new car? But, the used car and service sales should be a testament to their character and hopefully will warn people to stay away. More

Easy to work with Noah was easy to work with and did his part to get us the exact car we wanted.. Additionally, he was very patient and helpful knowing I was having dif Noah was easy to work with and did his part to get us the exact car we wanted.. Additionally, he was very patient and helpful knowing I was having difficulty making a commitment to a new car/car payment after not having had any payment for some time. More

Josh does a good job on following up with customers! Josh does a good job of following up with customers and trying to make sure they find what they are looking for in a vehicle. Not pushy!!!! Josh does a good job of following up with customers and trying to make sure they find what they are looking for in a vehicle. Not pushy!!!! More