Napleton Autowerks Missouri

VW Eos repair Prompt and courteous. Took the EOS in to determine issue with pistons holding the trunk open. They checked things out thoroughly and determined the Prompt and courteous. Took the EOS in to determine issue with pistons holding the trunk open. They checked things out thoroughly and determined the problem. Gave us a discount on the diagnostic work and ordered the necessary part. Even washed the car for us! Thanks for the great service. More

Phenomenal car buying experience A big thanks to Bill and Noah for going above and beyond to ensure I got exactly what I wanted. I couldn’t ask for a better experience when buying a c A big thanks to Bill and Noah for going above and beyond to ensure I got exactly what I wanted. I couldn’t ask for a better experience when buying a car. These guys are the example of what great customer service is. I couldn’t be happier! More

Napleton Lacks Customer Care!!! BUYER BEWARE!!! I don’t recommend purchasing a vehicle from here. We bought a 2014 TDI SEL Premium NOV 2017 (Diesel fix had been performed). Car has BUYER BEWARE!!! I don’t recommend purchasing a vehicle from here. We bought a 2014 TDI SEL Premium NOV 2017 (Diesel fix had been performed). Car has been in the shop 4 times now, last visit has been 8 days and counting with no fix in sight. VW is "developing" software and said early Mar for the release. We asked about trading it in on another car and paying the additional cost as it was more expensive, only to be told I would lose $4500 in less than a month as my $19500 car would only get $15000 in trade now. So, the consumer should eat that because VW cannot fix a car I was sold less than two months ago? Still in limbo, loaner car is not even close to my car that is sitting on the lot waiting for a "fix" while I pay for it. Dealership should resolve my problem ASAP and let VW deal with it. The manager has yet to return our phone call our resolve the issue. Extremely disappointed in their lack of customer service or care!!! UPDATE: Reached out to VW CARE. They have encouraged me to secure Class Counsel through them to assist in the buy back of my LEMON. Napleton still has done nothing. I have attempted to talk to Paul Napleton via email, nothing yet. I will email again and attempt to call him. I was however able to speak with Drew (the GM) only to be told they are doing all they can. When I asked why they haven't honored the customer and bought the car back, he said "well we made a profit when we sold that car and we cannot buy it back for what you paid for it" .... Wait you made a profit however the consumer is left holding the bag when it comes to repairs that are not even possible yet as VOLKSWAGEN has developed the software to fix the problem. VW Care said this is the 1 in 500,000 that has this problem. So I am still here, out my car for three weeks and counting. Making payments for a TDI SEL Premium while given a bare bones TSI to drive. I asked if they can make my car payments since the dealership has my car, only to be told by Drew "We have asked VW to assist with both the difference in buy back offer ($15000) and what I paid for the car two months ago, and we have also asked VW to make your payments." This was news to me because NO ONE from the dealership has called to relay any of this. Will update as we go along. More

very kind and helpful! took my car in for service was met at my car with a smile! got the oil changed and a car wash for 70 bucks! thanks for the great service! took my car in for service was met at my car with a smile! got the oil changed and a car wash for 70 bucks! thanks for the great service! More

AMAZING Great service! The Service guys are great! Very friendly will continue to use this dealer! Oil was changed and the car was washed for 70 bucks! Great service! The Service guys are great! Very friendly will continue to use this dealer! Oil was changed and the car was washed for 70 bucks! More

ON VACATION FROM TEXAS NEEDED HELP YOUR SERVICE WONDERFUL, we are from Cleveland, Texas on vacation. Had a problem with our new Passat Gas powered. went to the VW dealership in spring field Mo. Their service we are from Cleveland, Texas on vacation. Had a problem with our new Passat Gas powered. went to the VW dealership in spring field Mo. Their service dept. and Steve get an A+ from us. found the problem in short order (bad fuel) they put premium fuel in the tank, cleared out the old fuel Car runs great. made it home and no problem THANKS TO STEVE AND SERVICE DEPT. THE LADNERS. More

unethical practices On Thursday I had agreed to purchase a pre-owned vehicle from Springfield Imports-I had been visiting with the same Springfield Imports salesperson ov On Thursday I had agreed to purchase a pre-owned vehicle from Springfield Imports-I had been visiting with the same Springfield Imports salesperson over a 3-4 week period about the vehicle. I paid to have the vehicle inspected on Wednesday and made an offer that day. The offer was accepted by Springfield Imports on Thursday but I was told that the deal could not be closed until Monday since the dealership was changing owners. I offered to leave a deposit or pay in full but was told that this was not necessary. On Friday I received a voice message telling that the car that could not be sold until Monday was sold on Friday to another buyer for a greater sale price than our agreed price. I spoke with both the salesperson, who claimed no involvement in the matter, and later the used sales manager who seemed to be surprised by my displeasure with this unethical practice. His focus was upon Springfield Imports selling the vehicle for more than our agreed upon sale price. In my foolishness, I was surprised by the lack of integrity of Springfield Imports along with their inability to recognize why I was concerned by the manner in which they manipulated the truth-they lied! I have corresponded with both GMs of Springfield Imports and they have failed to react/respond to this matter. More

2 cars, 2 home runs We've bought 2 new volkswagens here. A 2010 Passat, and a 2013 Jetta. The buying experience on both was the most hassle free experience ever! While t We've bought 2 new volkswagens here. A 2010 Passat, and a 2013 Jetta. The buying experience on both was the most hassle free experience ever! While the service department didn't at first impress me, they have consistently improved since late 2012. As of today, (August 2015) I'm completely comfortable with their service. More

Tried to charge for warranty repair. I purchased my new GTI from a different dealer 4 hours away because they had the car I wanted and the price was fair. The first time I drove at night I purchased my new GTI from a different dealer 4 hours away because they had the car I wanted and the price was fair. The first time I drove at night I noticed an accent light in the passenger door panel was not working. When I took the car to Volkswagen of Springfield they fixed the light. It was not connected inside the door panel. The staff acted like I was a burden to them by being there. Then when I picked my car up I was told I would have to pay for the repair. They said the dealer I bought the car from should have been the one to fix it because the problem should have been detected during the delivery inspection. Because of this VW would not pay them for the repair. The service writer then started whining about how are they going to pay their technician. So, the customer of a VW should be required to drive back to the dealer 4 hours away because of a problem that started at the factory? How is a car coming out of the factory with a defect my problem? No charges were authorized by me. I refused to pay and will not return to this dealership again. I have another dealer within the same distance from my home that will get the remainder of my business. More

what a joke This place is a total joke. Been waiting around for 5 hours to find out they just started changing my oil! This is the second and last time I will be This place is a total joke. Been waiting around for 5 hours to find out they just started changing my oil! This is the second and last time I will be burned by this ridiculous place. The service adviser I had is extremely rude and has no problem talking down to you. I'm done with this place and I will have no problem telling people More