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Napleton Autowerks Missouri

Springfield, MO

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303 Reviews
We are proud to be the #1 VW volume dealership in the Midwest from Tulsa, Oklahoma and Wichita, Kansas to Joplin, Mt. Vernon, Springfield, Branson, St Louis, and Lebanon, Missouri. Our goal is to provided you, the online car shopper a convenient car buying experience by providing the necessary information combined with quality service to help you make an educated, informed buying decision. You will find it convenient to get your oil changed from the BEST AUTOMOTIVE SERVICE DEPARTMENT in the Springfield area by our Volkswagen Manufacturer Certified Technicians that uses only GENUINE VOLKSWAGEN PARTS from our fully stocked PARTS DEPARTMENT. If you have questions, concerns or are an advertiser looking to reach someone at Volkswagen Springfield, please contact Jeff Larsen, Director of Business Development and Internet Marketing for the Hunt Automotive Group.
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3508 E Division St

Springfield, MO

65802

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Showing 303 reviews

March 25, 2019

Great sales and dealership Noah Davis has been working with me on the phone and email to find the right SUV for me. I finally made it in to the dealership in person after moving More

by Griffin, John and Cindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2019

Great car! Jeff and Bill were great to work with! Jeff worked hard to get me in the car I wanted, and Bill made the financing piece quick and easy. I would highl More

by homfam4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2019

Honest! i went in and traded my lexus and upgraded to a new lexus Napelton had in their used car lot. Josh promptly came out to me with keys to the vehicle i More

by mlrog96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Ausmus
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2019

Bad Customer Experience Very unorganized dealership and unqualified salesman. I went in on a Friday about noon and saw a vehicle I wanted and they inspected and drove my truc More

by Unhappy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Ausmus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2019 -

Napleton Autowerks Missouri responded

Thank you for the review. We are always appreciative of feedback so we can improve our processes. Unfortunately when you came in on Saturday our computers and printers were knocked off line from storms and they were still down for part of the day on Monday. When you called on Monday to come in and finish paperwork there were many customers in the same position from the weekend and the finance director was busy all day with customers. It is also our practice to go over names and addresses for paperwork and registrations in person so as to not have to do all the paperwork twice. Many customers have special requests for the names and orders on documentation and we have found that in the interest in customers time it is better to wait for their presence. It seems that when you arrived for our appointment another customer was about halfway through the process so the best we could do was assure that you were next in line. We apologize that your vehicle was not fully explained to you on delivery. If you would like to stop in some time we will have our best technology trainer go through the systems for you. I know you have been very short on time every time you were here so please allow us about 30 minutes to do a thorough delivery for you. Thank you for your business, Management team

March 19, 2019

A great experience! Everyone was friendly and helpful. No pressure. Overall a great experience! Everything went smoothly and efficiently. Staff really went all out to More

by twiles71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kanowsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2019

Great service & great car. As a dealer, Noah Davis was awesome. He wasn’t trying to push me on a new car, knowing that I came in with one in mind, and the overall experience was More

by CPearson
Recommend Dealer
Yes
Employees Worked With
Noah Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2019

Quick and easy A very relaxing environment that made our purchase quick, easy and painless. The most difficult part was signing the paperwork. Even that was laid bac More

by mikemonty80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Riess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Montgomery
March 14, 2019

Great Service Very professional staff and service technicians. Was greeted promptly on arrival and Andrew explained what would be done. Service was performed as sta More

by ALLMYJUNKMAILIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2019

INCREDIBLE; SIMPLE; EFFICIENT I started looking for cars November 2018. I had been to multiple dealerships around Missouri and had the most awful experience. I was hesitant at firs More

by Keely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2019

New VW Bug Ron Jones took the extra time to find my dream car. Great experience each time I have purchased there. The Service Department is the best. More

by edharwellphotography
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Bliss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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