Napleton Volkswagen Springfield - Service Center

Service on maintenence program Do a good job on being honest on situation and providing information in a timely manner. Car was returned with work completed to my satisfaction Do a good job on being honest on situation and providing information in a timely manner. Car was returned with work completed to my satisfaction More

VW experience I was treated very well by the employees at Napleton. My car was returned to me efficiently and clean My wait for the services was short but plea I was treated very well by the employees at Napleton. My car was returned to me efficiently and clean My wait for the services was short but pleasant in the waiting area. Everyone there was pleasant and helpful More

The best service Good service all the time i recomend this place. Profesional selers good service. I make a good deal with mi new Vw Tiguan 2018 s Good service all the time i recomend this place. Profesional selers good service. I make a good deal with mi new Vw Tiguan 2018 s More

Amazing Service I had an awesome experience at this dealership! I bought my VW Jetta 2 years ago there and not only is the dealership great but so is the mechanic sid I had an awesome experience at this dealership! I bought my VW Jetta 2 years ago there and not only is the dealership great but so is the mechanic side! More

Very Pleased with the service. Very helpful quick turn around. Very friendly. the service department always service my vehicles like its their own. I would highly recommend them to Very helpful quick turn around. Very friendly. the service department always service my vehicles like its their own. I would highly recommend them to customers and friends. More

New tire I hit a curb and sliced the sidewall of my tire. Mike took good care of me, as usual, and provided a loaner, ordered the tire and it was installed as I hit a curb and sliced the sidewall of my tire. Mike took good care of me, as usual, and provided a loaner, ordered the tire and it was installed as promised. More

GREAT service, always professional every body was great to work with, the service was fast and spot on. car wash was good to. I will be back for my future services every body was great to work with, the service was fast and spot on. car wash was good to. I will be back for my future services More

Scheduleding repairs to be done I felt that I was mislead about when the repairs would be completed. Was told that a tech had be scheduled to work on Saturday as parts needed was i I felt that I was mislead about when the repairs would be completed. Was told that a tech had be scheduled to work on Saturday as parts needed was in stock. I would be able to pick my car up Monday morning Monday morning I arrived to find that repairs had jut started This caused about six hour delay in my schedule Cell phone number to contact me in case of any changes was given No call was received We I got home 3 days later Found that there had been couple of calls from the dealership Since I was approximately. 750 mile from home I missed the call If I known there was going to be a delay I could have and would have made changes that would have been worthy. Not unhappy with the repairs just the scheduling More

Always Great Service This is the second time I’ve been to this dealership. Very friendly employees. The waiting room is very pleasant. Service is great. I enjoy bringing m This is the second time I’ve been to this dealership. Very friendly employees. The waiting room is very pleasant. Service is great. I enjoy bringing my car here! More

Super service! Great service; great people. Mike goes above and beyond to accommodate customer needs; Sherri always remembers you, and your car, despite the hundreds Great service; great people. Mike goes above and beyond to accommodate customer needs; Sherri always remembers you, and your car, despite the hundreds of vehicles that roll through the doors every day. Wouldn’t trade my dealer service team for anything. More