Napleton Volkswagen Springfield - Service Center

Service Only good things to say about my experience. Although I had to say goodbye to my little VW bug convertible. Everyone was professional and helpful. Only good things to say about my experience. Although I had to say goodbye to my little VW bug convertible. Everyone was professional and helpful. More

Excellent customer service This wasn't service fault, but I was told I could have a loaner car but didn't happen upon arrival. Inconvenient for my job. This wasn't service fault, but I was told I could have a loaner car but didn't happen upon arrival. Inconvenient for my job. More

Nice people, problem was not resolved Good dealership, good deals, good customer service but my situation was not resolved due to warranty not covering and prices too high for the faulty s Good dealership, good deals, good customer service but my situation was not resolved due to warranty not covering and prices too high for the faulty stereo they sold me the car with More

Sevice Rep Mike this gentleman went above and beyond on all the dealings I have had and would recommend him to all for great service thank you Mike this gentleman went above and beyond on all the dealings I have had and would recommend him to all for great service thank you Mike More

Electrical Great communication ,wonderful people, clean ,will continue to travel here for my Porsche needs. only thing that would need improvement would be att Great communication ,wonderful people, clean ,will continue to travel here for my Porsche needs. only thing that would need improvement would be attention to detail when putting it back together i.e. horse shoe trim around head unit but this is minor will always return 5 star More

Service Today is 8 June 2018 and my VW entered the shop on 5 June for a 9 hour job. The explanation I get is they only have one set of tools. I only have one Today is 8 June 2018 and my VW entered the shop on 5 June for a 9 hour job. The explanation I get is they only have one set of tools. I only have one car there, how many set of tools do you need for one car? More

great job, great service, great service writer. I would recommend this Voltswagen dealer to anyone. We went in for a lube, oil and filter and had the pleasure of meeting one of your service member I would recommend this Voltswagen dealer to anyone. We went in for a lube, oil and filter and had the pleasure of meeting one of your service members, Andrew Horton. He told us what was needed other then the LOF to keep our vehicle in tip top shape. He took the time to tell us how important it was to follow the maintenance schedule and follow through with a transmission and engine flush. We will be back to have our Voltswagen Tiguan serviced by your team and that was a direct result of Andrew Horton. If i had a business this is one person i would hire on the spot! Thank Andrew for us... Ralph Tucker. More

Great service I had an appointment for 8 AM and, because I was waiting, was told it would take about 2 hours It was completed within that time frame. Waiting room I had an appointment for 8 AM and, because I was waiting, was told it would take about 2 hours It was completed within that time frame. Waiting room is very comfortable. Nice that they gave a complimentary car wash. Very friendly employees. A very pleasant experience. More

The service department is always good I know they are very expensive comparatively so a lot of local people go out of town but I would rather not deal with that and I like working with Ste I know they are very expensive comparatively so a lot of local people go out of town but I would rather not deal with that and I like working with Steve in Service. Their sales area is higher than the dealers in AR and other MO towns too but it's closer and less hassle. Noah has always been good in sales and we've bought 3 cars from him. More