Napleton Volkswagen Springfield - Service Center

Service The service team always takes care of my need in a timely manner. I get all of my service work done here now. Thank you. The service team always takes care of my need in a timely manner. I get all of my service work done here now. Thank you. More

Fuses My fuses radio was blowing every single time I went to fixed them on the different service center but I had a friend of mine told about this service c My fuses radio was blowing every single time I went to fixed them on the different service center but I had a friend of mine told about this service center, went to fixed them, na my radio still working well. Proud of this guys work here More

Friendly and knowledgeable I was in and out in a timely manner and the staff was friendly and knowledgeable about my service needs. I was very pleased with my experience. I was in and out in a timely manner and the staff was friendly and knowledgeable about my service needs. I was very pleased with my experience. More

Delayed I didn't expect it to take 9 days to repair my car. I was told the parts would come in overnight by Fed Ex. I didn't expect it to take 9 days to repair my car. I was told the parts would come in overnight by Fed Ex. More

Yearly Porsche service Very happy with dealership. Everyone was friendly, courteous, and a pleasure to work with. My car was serviced quickly and was clean when I got it. Ev Very happy with dealership. Everyone was friendly, courteous, and a pleasure to work with. My car was serviced quickly and was clean when I got it. Everything was explained to me. More

Great Service! Brought my car in for its 10K service. It had a recall but the part wasn't in stock. They had a clean, new loaner vehicle available for me. 2 days Brought my car in for its 10K service. It had a recall but the part wasn't in stock. They had a clean, new loaner vehicle available for me. 2 days later, car was completed. Absolutely no hassle. More

Customer Service I recently brought car in from Carthage, MO for oil change and filter, computer update. Pick car up all ok, drove back to Carthage fine. Next day we t I recently brought car in from Carthage, MO for oil change and filter, computer update. Pick car up all ok, drove back to Carthage fine. Next day we took a drive and tried to use the cruise control. It had been disengaged by the update. Called service and they I would need to bring it back in. Said there was nothing he could do for us. I called my salesman JR, and he right away knew what the problem was and walked me through it on the phone. Good customer service on the sales side poor customer service on the service side. It’s pretty obvious that there is a need of some training on the service side. Sorry about the bad review. More

Fantastic Service Department I wish I would have bought my car at Napleton, their service department is second to none, and beats out my previous experiences by a long shot. I wish I would have bought my car at Napleton, their service department is second to none, and beats out my previous experiences by a long shot. More

best service ever I take my 2016 Outlander sport there to be serviced. They have very friendly service personnel. I always feel very welcomed and as though I am an impo I take my 2016 Outlander sport there to be serviced. They have very friendly service personnel. I always feel very welcomed and as though I am an important client. They inform me if things need to be done while I am there so I don't have to return another time. I appreciate this because I do not live in Springfield and it is often not easy to get in to Springfield just anytime. When I call for an appointment it is easy and quick to get in. I don't have to wait weeks for an appointment. They also have good hours for working persons. I will continue to go to Napleton Volkswagen Springfield. More

Great service! Scheduling of work was quick and easy both by phone and through the internet web site. Personnel were very friendly and helpful. We now take all 3 of Scheduling of work was quick and easy both by phone and through the internet web site. Personnel were very friendly and helpful. We now take all 3 of our vehicles here for service and repair. More