Napleton Volkswagen Springfield - Service Center

Well done It's obvious when you pull into service dept.that you will now experience attention from whomever you speak to. Had to equal that feeling at a dealer It's obvious when you pull into service dept.that you will now experience attention from whomever you speak to. Had to equal that feeling at a dealership. This should be the flagship for VW of America. THANKS AGAIN More

recall on sunroof and wiper motor The work was done in a timely manner and really appreciated have transportation to the mall instead of having to wait for the vehicle to be done. I a The work was done in a timely manner and really appreciated have transportation to the mall instead of having to wait for the vehicle to be done. I appreciated the car wash. My only complaint was that there were dirty fingerprints on the interior of the sunroof rim. I have to find something that will effectively remove them. More

Service call Excellent service done in a timely manner. Nice to have car washed as well. Friendly and helpful. Highly recommend this service department. G Excellent service done in a timely manner. Nice to have car washed as well. Friendly and helpful. Highly recommend this service department. Good to work with. More

Excellent Car required routine maintenance as well as correcting an air conditioning problem. All of the required service and repairs were completed in a timel Car required routine maintenance as well as correcting an air conditioning problem. All of the required service and repairs were completed in a timely manner with outstanding service. More

always a good experience Ron was my sales person and he has always gone above and beyond to help me with any questions or any concerns and the service department has backed hi Ron was my sales person and he has always gone above and beyond to help me with any questions or any concerns and the service department has backed him up 100% More

Great service team!! The service team is always accommodating to my schedule. They have serviced all my vehicles (2 Mitsubishi and 1 Chevy Silverado HD2500). I recommend t The service team is always accommodating to my schedule. They have serviced all my vehicles (2 Mitsubishi and 1 Chevy Silverado HD2500). I recommend them to everyone I meet! More

Service Michael was great. I did have to come back (an hour and a half drive) because the parts had to be ordered. Other than that it was excellent. Michael was great. I did have to come back (an hour and a half drive) because the parts had to be ordered. Other than that it was excellent. More

Great service Overall great service! I only go to Volkswagen to take my 2007 VW Rabbit to get service done and it hasn't let me down ever since. This is a good pl Overall great service! I only go to Volkswagen to take my 2007 VW Rabbit to get service done and it hasn't let me down ever since. This is a good place to go. The staff is friendly. I've always dealt with Steve and throughout the 1.5 years I've gone here, I haven't been disappointed. Plus, they give a military discount. More

Great customer service I have a Jeep which I bought used from Napleton’s. It started making a weird sounds when shift in low gears and I took it back to their service depart I have a Jeep which I bought used from Napleton’s. It started making a weird sounds when shift in low gears and I took it back to their service department to investigate. They had my car all day long and printed off a long list of things they checked - however, because they are not a Jeep dealer they couldn’t access certain aspects of my vehicle’s computer system. They very apologetically told me I would have to take my car to a Jeep dealer to truly found out the problem and didn’t charge me a dime for all the work that they did the entire day. They had no solution but allowed me to save my money. I was very appreciative. More

They figured it out My transmission light came on. I had asked my dealer back in Hilton Head once about my transmission when I felt it was acting up. They said it was fin My transmission light came on. I had asked my dealer back in Hilton Head once about my transmission when I felt it was acting up. They said it was fine. The guys at Napleton figured out the problem.....it needed a new shifter. Thanks Napleton, good job. More