Napleton Autowerks of Rockford

Great Customer Service My previous car died in the extreme cold weather and I was need of a replacement car ASAP. Justine was extremely helpful in showing me a 2010 Ford Esc My previous car died in the extreme cold weather and I was need of a replacement car ASAP. Justine was extremely helpful in showing me a 2010 Ford Escape. She was able to answer all of our questions and made it a positive experience. Even after mentioning we’d like to think it over and look at other places, she wasn’t pushy at all. Damien and Justine made us feel really comfortable and available if there were more questions we had. Jim Horst made the paperwork process go by quickly and explained what all the paperwork was for. After signing all the papers, Justine sat with me for a bit to explain certain functions of the car and even helped set up my sync. Overall the whole process was so easy and I left having a great reliable car and know if i ever need another one, or know someone who does, I’ll be going to Napleton. More

It was a nice, rewardin eperience coming to napleton, very I gave my rating because JR Henry the sales associate, service was prompt, respectable, and detailed, he gave me the information i needed about the t I gave my rating because JR Henry the sales associate, service was prompt, respectable, and detailed, he gave me the information i needed about the truck, As well as went an made sure the vehicle was delivered to napleton for me on the day he promised. I want to say i also appreciate Mr. Judd for explaining to me the breakdown of my finance charges on the vehicle, he did a very good detailed breakdown for me. More

Bought a use car JR was great! He took the time to listen to our needs & deliver with the perfect car for our family! The dealership was also very accommodating to our JR was great! He took the time to listen to our needs & deliver with the perfect car for our family! The dealership was also very accommodating to our kids as we waited to finalize paperwork. Thanks again to JR, Gary, & the Napleton’s family. More

Excellent car buying experience. This was the 3rd vehicle that I have purchased from this dealer.. As always, I feel that I got a good value for my money. My salesman ( J.R.) was frie This was the 3rd vehicle that I have purchased from this dealer.. As always, I feel that I got a good value for my money. My salesman ( J.R.) was friendly and knowledgeable and I would not hesitate to ask for him again in the future. More

Satisfying service. Very informative on the vehicle we were looking at. Finance was quick on helping make a determination on a trade in offer and payment options. After Very informative on the vehicle we were looking at. Finance was quick on helping make a determination on a trade in offer and payment options. After we were done they went over the whole vehicle showing the different features. Very professional and great customer service. More

Angels in disguise!! The whole team at Napletons are AMAZING! I told them what I was looking for and what my budget was and they listened! They were very attentive to my n The whole team at Napletons are AMAZING! I told them what I was looking for and what my budget was and they listened! They were very attentive to my needs! I didn’t feel like I was just another sale. They took the time to get to know me and understand me and my situation. They have made numerous follow ups to make sure I am completely satisfied! They truly are Angels! Gods hands are most definitely at work here!! More

Excellent experience I didn't buy my vehicle from him, but he helped me out with some priority maintenance and treated me like a valued customer just the same. Very frien I didn't buy my vehicle from him, but he helped me out with some priority maintenance and treated me like a valued customer just the same. Very friendly, goes out of his way to help. Highly recommend working with him if you're in the market (or just want a good dealership experience--they are hard to find). More

Great experience Nick and Demian at Napleton Cadillac helped me find the perfect vehicle. I will definitely recommend them to anyone. My experience at Napleton was gre Nick and Demian at Napleton Cadillac helped me find the perfect vehicle. I will definitely recommend them to anyone. My experience at Napleton was great! More

Great Experience!! I recently puchased a 2018 Dodge Journey from this dealership. It was an awesome experience! I live an hour away, so I wanted to make sure this car I recently puchased a 2018 Dodge Journey from this dealership. It was an awesome experience! I live an hour away, so I wanted to make sure this car was good before I took a ride out there. I contacted Justine Brugger. She described the car and said I would not be disappointed. She was right!! The car was awesome! It looked and drove great, just like she said. She even took the time to deliver the car to my home to save me some time. I am very happy with my car and my experience with Justine Brugger and Napleton Autowerks!! More

Great Customer Service We upgrade our vehicles a lot. JR was not a pushy salesman, which we really liked. We felt our trade in value was fair. We will come back again. Th We upgrade our vehicles a lot. JR was not a pushy salesman, which we really liked. We felt our trade in value was fair. We will come back again. Thank You! More