Napleton Autowerks of Rockford

Best experience! Our salesman, Troy Vail was absolutely the best salesman we have ever dealt with. We never felt pressure to buy, and Troy was full of great informatio Our salesman, Troy Vail was absolutely the best salesman we have ever dealt with. We never felt pressure to buy, and Troy was full of great information. This is the second Audi we purchased from Napletons. Thank you for a great experience! More

Stress less way to lease or purchase a car I have leased and purchased a new Subaru from Napleton. My sales representative, Mike Price answered all my questions thoroughly and was friendly and I have leased and purchased a new Subaru from Napleton. My sales representative, Mike Price answered all my questions thoroughly and was friendly and patient. He put forth great effort to find the particular model I wanted and kept me informed during the process which was much shorter than I expected. Charles Madison was extremely helpful in explaining options for financing and extra product protection and services. My experience at Napleton Subaru was stress less! More

Awesome Great guy, very knowledgeable and patient. Worked very hard to satisfy me. Represents the business very well. Will defiantly rebuy from you in the fut Great guy, very knowledgeable and patient. Worked very hard to satisfy me. Represents the business very well. Will defiantly rebuy from you in the future. More

Highly Recommended!! This is our 4th Cadillac we have purchased from Napelton Cadillac. We have had the pleasure to have had Justine as our sales person from the start. This is our 4th Cadillac we have purchased from Napelton Cadillac. We have had the pleasure to have had Justine as our sales person from the start. Her expertise is 2nd to none when it comes to Cadillac. All 4 Cadillacs we've owned have been serviced at Napeltons and have always had great service. Thanks to all, Tom and Nancy More

My first Subaru We were looking for a specific Subaru to meet my needs and were were able to locate one in Rockford , Il . Working with Jeff Propp as well as Scott , We were looking for a specific Subaru to meet my needs and were were able to locate one in Rockford , Il . Working with Jeff Propp as well as Scott , the manager , we arrived at a negotiated price we could all live with . Many more bells and whistles for me after having a 2002 Ford Focus . Jeff made us both instantly comfortable in the painstaking process of buying a car . He made us relaxed and never was pushy in anyway . Very professional and fun to work with . The day we drove up to pick up the car he had it in perfect condition and walked us through what we needed to know regarding the car . I would highly recommend Jeff and this dealership to anyone looking for a Subaru and it was worth the 2 hour drive twice to get our car ! Thanks for a very positive experience and I’m sure I will love driving this beautiful cat ! Bravo ! More

Better Than Expected After having a history with many dealerships, it is easy to say we have a little PTSD from those experiences. Walking into Napleton Autowerks of Rockf After having a history with many dealerships, it is easy to say we have a little PTSD from those experiences. Walking into Napleton Autowerks of Rockford there was an expectation of it to be just like every other dealership, but it wasn't. JR was both informative and friendly during this whole process. After years of experiencing sometimes 9+ hours in a dealership, we were expecting the worst. It was no where close to that number of hours. From feet on lot, test drive, and financing, to car home in our driveway, it was about 4 hours. We couldn't be more grateful to JR, Brian, and Charles without whom we would not be the new owners to this Santa Fe. Thanks Guys!!! More

Great experience - Awesome People Easily one of the top car buying experiences I have ever had. Our sales representative Casey Dinger was very knowledgeable and honest about the vehicl Easily one of the top car buying experiences I have ever had. Our sales representative Casey Dinger was very knowledgeable and honest about the vehicles we were considering. The level of professionalism of all the individuals at this dealership far exceeded everywhere else we had looked at to this point. I will be going back to this dealership when it comes time to buy my next vehicle. More

Great people and great experience! One of the easiest transitions I've ever had. Very friendly and knowledgeable staff. Easy to work with and talk to. Would recommend to anyone! One of the easiest transitions I've ever had. Very friendly and knowledgeable staff. Easy to work with and talk to. Would recommend to anyone! More

Simply said.... Just a wonderful experience It is truly a wonderful experience dealing with this dealership and Justine. From the beginning of my conversations on a new car through the end could It is truly a wonderful experience dealing with this dealership and Justine. From the beginning of my conversations on a new car through the end couldn’t have been better. This is exactly why they are my “go to” dealership for vehicles. Thank you again to all for this great experience !!! More

As stress-free as car buying should be. I can't say enough good things about Napleton. J.R. made the process as enjoyable and worry-free as he possibly could. He said he saw me in the car I I can't say enough good things about Napleton. J.R. made the process as enjoyable and worry-free as he possibly could. He said he saw me in the car I bought, and he was going to do what he could to put me in it. A man of his word; i drove home in exactly what I wanted. NOT only did I get a good deal, but I now have the Peace of Mind of a new vehicle. Everything from offering us coffee/water when we first walked in, to helping me setup the Bluetooth after all the paperwork was already signed.. J.R. made the process as simple as he possibly could. I felt as if he genuinely cared about me and my purchase, rather than just the commission. The finance department was also wonderful. They were able to get me down to the car payment that I wanted, all while making sure I was comfortable with my decision. Going into a day of car shopping today was not a joyous occasion. However, Napleton made the whole process as easy on me as I feel that they could have. I will recommend them to any friends or family I know that are buying a vehicle in the future. Hands down, I really can't say enough nice things! More