Napleton Autowerks of Rockford

Great experience!! The service was unbelievably great!! I would highly recommend Napleton Auto to any and everyone who is in need of a new or used vehicle. JR(sales asso The service was unbelievably great!! I would highly recommend Napleton Auto to any and everyone who is in need of a new or used vehicle. JR(sales associate), was great and answered all of the questions that I could think of and more. More

New Car Justine was extremely helpful and patient throughout my process of choosing a car. She truly cares about each customer and treats them like family. Sh Justine was extremely helpful and patient throughout my process of choosing a car. She truly cares about each customer and treats them like family. She continues to answer all my questions and cerns even after the sale went through. In addition, she is also very efficient with her responses. More

Great experience Tim Normoyle was a pleaseure to work with. We were buying a used car for our son, and he had one that looks like it will fit the bill, and was very he Tim Normoyle was a pleaseure to work with. We were buying a used car for our son, and he had one that looks like it will fit the bill, and was very helpful throughout the process. More

Top notch customer care ! I have had the pleasure of doing business at Napleton Autowerks. This is a beautiful, clean and customer oriented dealership. I was very impressed by I have had the pleasure of doing business at Napleton Autowerks. This is a beautiful, clean and customer oriented dealership. I was very impressed by how everyone went out of their way to cater to me and make me feel welcome. Nick Ciconte is hands down the best salesman I have ever dealt with. Actually, his honesty and extensive product knowledge of all cars is what did "the selling". He ooozes confidence and a super friendly demeanor and the car just sold itself. Do yourself a favor and go meet Nick! Even if you're not buying today, you'll be glad you went! Thanks, Nick! More

Fast, Painless Car Buying Experience My husbands car bit the dust. We just had our second child and knew we needed a bigger vehicle. We did some research as everyone does and had a few My husbands car bit the dust. We just had our second child and knew we needed a bigger vehicle. We did some research as everyone does and had a few different models in mind. But the one scare that's always out there is price. How can you find an affordable vehicle with everything that you could possibly want? Large, safe, SUV with third row seating, with low miles and good safety ratings. Well Nick found us our perfect match. He showed us all of the amazing Subarus that are available at Napleton, but they just weren't the right fit for us. Then he said, hang on, I've got a GMC Acadia that I think you are going to love. Well folks we did. As soon as I got behind the wheel to test drive that bad boy I knew he had to be mine. Nick went over all the specs and gave us full disclosure what we were looking at for the car and the finances. A few hours later and we were driving off the lot with the only car that I have ever truly loved. Thank you Nick! More

Excellent care and Excellent service and staff I give a 5 star because Napleton deserves the highest rating. I have been shopping here for several years now and couldn't ask for any better. Outst I give a 5 star because Napleton deserves the highest rating. I have been shopping here for several years now and couldn't ask for any better. Outstanding service and sales representatives. A special Thank You to Justine Brugger and Jim. More

Great car buying experience Nick Ciconte was very helpful throughout the whole process and was very patient and insightful. He answered every question I had and made the process Nick Ciconte was very helpful throughout the whole process and was very patient and insightful. He answered every question I had and made the process very quick and easy. Nick was always ready to help and always had a smile on face. If I were ever to buy another Subaru I would definitely want to go back here. More

Tim was easy to work with and he explained so many features. So far so good. Lots of things yet to learn. Really like the back-up pictures and the adjustable driver's seat -- I've gotten shorter with age and be So far so good. Lots of things yet to learn. Really like the back-up pictures and the adjustable driver's seat -- I've gotten shorter with age and being able to raise the seat is a perfect solution.. Tim guided us through all the literature. It will take a while to learn all the good things this car will do. This is our "forever" car and I've been told is it is a great car if you drive in snowy roads -- northern Illinois has lots of those! More

A Delightful way to start the week I was greeted in a warm and engaging way by Justine. I explained why I was there. Justine presented everything I needed for my purchase. I was greeted in a warm and engaging way by Justine. I explained why I was there. Justine presented everything I needed for my purchase. More

Excellent experience Saw Nick about a possible trade in. He was knowledgeable and professional. Provided me me with all the information on my best options. If choosing to Saw Nick about a possible trade in. He was knowledgeable and professional. Provided me me with all the information on my best options. If choosing to buy a car from this dealership i would choose Nick as my sales representative. Made feel extremely comfortable in a possible buying experience. More