Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Autowerks of Rockford
Rockford, IL
536 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 536 reviews
December 05, 2022
Flew into Chicago. Dealer had a driver at airport to pick me and my wife up. Drove us to the Porsche store in Rockford. Met Troy and he went over my new Macan with me . Dealer had a driver at airport to pick me and my wife up. Drove us to the Porsche store in Rockford. Met Troy and he went over my new Macan with me . There for about an hour and we drove our new car home. Love the car and they valued my time. Great team. Thanks More
by chronometer
Employees Worked With
Troy Vail, James Horst
Helpful November 10, 2022
The salesman I dealt with was rude and abrasive during the negotiation. I ended up buying a car from them and trading my car in to them. They did not live up to certain commitments they made to me regard the negotiation. I ended up buying a car from them and trading my car in to them. They did not live up to certain commitments they made to me regarding post-transaction financing issues. They refused home delivery. In the financing office they decided their payoff was wrong and charged me more money then the contract stated. More
by Thriller
Employees Worked With
Troy Vail
November 09, 2021
Once you buy the vehicle all the good customer service is gone. Don’t expect any future help unless your looking to purchase another new vehicle. The service department is awful. I wouldn’t take them my lawn gone. Don’t expect any future help unless your looking to purchase another new vehicle. The service department is awful. I wouldn’t take them my lawn mower. More
by BrandinW
Employees Worked With
Service advisor
July 15, 2021
If i could leave a negative review i would......Never use the service department at this dealer! I have a metallic clicking noise coming from someplace in or near my engine. After doing some reasearch i re the service department at this dealer! I have a metallic clicking noise coming from someplace in or near my engine. After doing some reasearch i realized there was an open recall on my vehicle related to an exhaust manifold issue. The symptoms of this matched my problem perfectly. I brought the car in explained my situation and was told that the symptoms i was describing would not be due to that recall issue, but they would "take a look." My recall was serviced and i have a report that states they examined everything and fixed the problem....actually stated there was no problem. I would have to pay about $200 for a diagnostic to try to figure out the noise......fast forward, i go to another dealer 40 miles away to have a second opinion. They find the exhaust problem and state NAPLETONS DID NOT FIX OR EXAMINE THIS ISSUE.....had they done what they claimed to have done, they would have seen a clear issue and replaced the parts indicated in the recall. Literal textbook FRAUD by Napletons subaru service department, claiming and documenting work that they did not do. DO NOT GO HERE, if you do, the outcome and safety implications are on you. More
by Billuper1
Employees Worked With
Shaun Corirossi
April 12, 2021
Mike Price:Great family man sales person! Fair price! Finance:great experience! I will followup on review if&when I have to work with services related to car issues and extra purchased insurance coverage Finance:great experience! I will followup on review if&when I have to work with services related to car issues and extra purchased insurance coverages. More
by tmspears
Employees Worked With
Michael Price
February 03, 2021
NEVER & I mean NEVER go here or any Napelton auto to purchase a vehicle it was the WORST decision I ever made!!! I purchased a vehicle and not even 30 days of having the vehicle I had to take the vehicl purchase a vehicle it was the WORST decision I ever made!!! I purchased a vehicle and not even 30 days of having the vehicle I had to take the vehicle in for service. I was given a filthy loaner car with no windshield fluid and needed an oil change. Two days later they called to tell me that something happened with my vehicle on their watch and that it will cost approximately $1100 to fix it (issues totally unrelated to service order)because I didn’t purchase the extended warranty it’s on me even though it did not happen on my watch. Can you say PISSED 😡!Ryan in service was no help Gary and service was no help also the general manager Jeff was a real jerk! Please don’t waste your hard earned money or time. I will be calling the BBB. More
by Jhoward062510
Employees Worked With
Geoff Feinblatt, Gary Judd, Jeff Propp, Ryan Fagerstrom, Shaun Corirossi
December 21, 2020
Buying a new car had never been an experience we looked forward to until we bought a 2021 outback XT onyx edition. Matt Schmitz took the time to understand what we expected in a car and suggested the outba forward to until we bought a 2021 outback XT onyx edition. Matt Schmitz took the time to understand what we expected in a car and suggested the outback. He was knowledgeable, courteous and we felt comfortable the whole time... ever felt pressured or being forced in one direction. Thanks Matt and your support team. We love the car and have no regrets. More
by Glen.sundstrom
Employees Worked With
Matt Schmitz
December 06, 2020
These are the most lying people in the business. They These are the most lying people in the business. They dont have any mechanics and would never deal with again. They told me the wheel bearing wasnt These are the most lying people in the business. They dont have any mechanics and would never deal with again. They told me the wheel bearing wasnt out. I replaced it myself and the noise that the mechanic said was not a wheel bearing went away. They told us we had bumper to bumper coverage till we went to use it, then we had motor and trans. BEWARE!!!! More
by Cheezy7575
Employees Worked With
Ryan Fagerstrom, James Horst
