Napleton Autowerks of Rockford

Best customer service experience ever :-) I have always done business with a different dealership in the past. I wanted to change this time around so I chose Napleton :-) the staff made me fee I have always done business with a different dealership in the past. I wanted to change this time around so I chose Napleton :-) the staff made me feel like family just an all-around amazing experience they jump through hoops to get me what I wanted entrusted me with a car for 4 days that I hadn't even fully purchased yet :-) I would recommend these guys to anyone Casey is a very great salesman very personable :-) I would like to thank everyone that made my experience amazing any person in the dealership would be great to work with I recommend them all :-) More

Love my Subaru! Mike Price was excellent to work with! From the test drive to the negotiation of our preowned Subaru, Mike was professional and knowledgeable. We ne Mike Price was excellent to work with! From the test drive to the negotiation of our preowned Subaru, Mike was professional and knowledgeable. We never felt pressured and he was very helpful in answering any questions. We never felt rushed through the process either. After the purchase was made and the plates were on the car, Mike took the time to go through the car's features and operations, which was very helpful to us. He also offered his availability if we had further questions. We felt he went above and beyond to make us feel like valued customers! A thanks to Jim Horst for explaining the financing, and Gary Judd for expediting our negotiation. This is our first experience with Napleton, and it was so positive that we will recommend them to others. We love our Subaru Impreza! More

So easy! Great people there helping you! Everyone was so helpful and nice! Jordan and Gary were awesome! Jordan helped me pick my car out and sat with me explaining everything in great detail Everyone was so helpful and nice! Jordan and Gary were awesome! Jordan helped me pick my car out and sat with me explaining everything in great detail!! I couldn't decide on what I wanted to do so I left and returned the next day and Jordan was more then happy to continue to help me decide what car was my best bet!! I totally recommend this dealership! You won't regret it (: More

Nice purchase experience. My wife and I were treated very well. The salesman that took care of us was really great. We are both very happy with the purchase. My wife and I were treated very well. The salesman that took care of us was really great. We are both very happy with the purchase. More

Very comfortable over all It was a great experience i went in looking to potentialy get an SUV i came out with a toyota highlander and a Cadillac ats love the vehicles im in ni It was a great experience i went in looking to potentialy get an SUV i came out with a toyota highlander and a Cadillac ats love the vehicles im in nick was friendly and easy to talk to More

Excellent Customer Service! My salesman Matt Vincent was extremely knowledgeable and spent a lot of time working with me to find a vehicle. He went out of his way to make time fo My salesman Matt Vincent was extremely knowledgeable and spent a lot of time working with me to find a vehicle. He went out of his way to make time for me with my busy schedule. He was very courteous and also very funny, which made our experience that much better! More

Helpful This was my footrest stop looking for a new vehicle. Nick was very helpful, informative and relatable. Although I didn't purchase the vehicle this tim This was my footrest stop looking for a new vehicle. Nick was very helpful, informative and relatable. Although I didn't purchase the vehicle this time, which was a fair deal I would go back to purchase one in the future. More

Our First Subaru Ron and I had a great experience getting our first Subaru. The best part was meeting and working with Justine Brugger. She was patient and helpful dur Ron and I had a great experience getting our first Subaru. The best part was meeting and working with Justine Brugger. She was patient and helpful during our 3 test drives. When we couldn’t order a 2019 Touring Outback in the deep blue pearl color I liked Justine found a 2018 with everything we wanted. Napleton Subaru and the Subaru corporation have been great at giving us support and information. We look forward to many years of being part of the Subaru family. Mary and Ron Zammit More

Knowledgeable & patient Nick has been so great to work with. He’s beyond patient as we made our decision toward a new Ascsent. My past 2 vehicles have been Toyotas for at lea Nick has been so great to work with. He’s beyond patient as we made our decision toward a new Ascsent. My past 2 vehicles have been Toyotas for at least 14 years, and after learning from Nick, I’ll be a New Subaru owner. Highly recommend him to help with the tough decision of buying a car. More

Outback Purchase Matthew was very knowledgeable regarding the many features of our new 2017 Outback, and he took the time to explain how everything worked. He was als Matthew was very knowledgeable regarding the many features of our new 2017 Outback, and he took the time to explain how everything worked. He was also very patient with our decision making process and was quick to answer our many questions before and after the purchase was made. Everyone we came into contact with at Napleton Subaru made our car buying experience a pleasure. More