Napleton Autowerks of Rockford

Great service, non-pushy attitude We had been to many dealerships looking for a used SUV. When we arrived at Napleton’s Cadillac, Nick Perkins, one of the salesmen greated us, took us We had been to many dealerships looking for a used SUV. When we arrived at Napleton’s Cadillac, Nick Perkins, one of the salesmen greated us, took us through the buying process, and assisted us in the most professional manner, as well as the other sales managers and credit manager. We never felt pressured this buy from them, they were upfront and honest and got us the best possible price on the SUV that we were interested in. Thanks again one and all for a great buying experience. We will recommend this dealership and Nick to our friends. More

Amazing Nick Perkins was superb with handling my sale. He made a normally scary first experience, to a financial investment that I won’t regret. I look forwar Nick Perkins was superb with handling my sale. He made a normally scary first experience, to a financial investment that I won’t regret. I look forward to purchasing future vehicles from those sales agent. More

Unbelievable customer service, Troy really made sure every detail was covered. He reallly paid attention to my needs and made sure he hit 100% of what I wanted Troy really made sure every detail was covered. He reallly paid attention to my needs and made sure he hit 100% of what I wanted More

JR Henry, the car buyer’s best friend. My wife and I had the best experience working with JR and Brian to get our new (2016) Malibu! JR took care of everything and made sure we got what we My wife and I had the best experience working with JR and Brian to get our new (2016) Malibu! JR took care of everything and made sure we got what we needed on our schedule. I cannot say enough about how truly blessed we were to have someone that cared for us walking us through this journey! Thank you JR and Brian!! More

Used car experience Bought a 2017 used car from JR. Justine was also helpful. JR was outstanding from start to finish and was very professional. Easy to work with and was Bought a 2017 used car from JR. Justine was also helpful. JR was outstanding from start to finish and was very professional. Easy to work with and was working on my behalf. More

Great customer service! Casey was wonderful to work with. Not pushy, very informative. Only reason I can't give 5 stars is because they were pushing to get end of the month s Casey was wonderful to work with. Not pushy, very informative. Only reason I can't give 5 stars is because they were pushing to get end of the month sales in, and were going to pull out if I didn't sign that night. More

Excellent dealership Thankful for J.R who got me my first car!!!! He sold two cars to my parents at another dealership and did a phenomenal job. When my family found out w Thankful for J.R who got me my first car!!!! He sold two cars to my parents at another dealership and did a phenomenal job. When my family found out where he went, we followed him to this dealership because we knew he would take care of us! Thankful for Damien who took the deal and John who finalized everything. High recommend this dealership! I have never met salesman who care more about the people then the selling of the product. More

Always a pleasure Thanks to Bob and Tim for their assistance today. It is helpful when sales people work together to assist a customer. The pleasure was all mine! Thanks to Bob and Tim for their assistance today. It is helpful when sales people work together to assist a customer. The pleasure was all mine! More

Fantastic customer service. My salesman was very informative and knowledgeable about the vehicle I purchased. He showed me and explained every detail about all of the features. I My salesman was very informative and knowledgeable about the vehicle I purchased. He showed me and explained every detail about all of the features. I got a great deal on a great car from a great place!!! Thank-you! More

Excellent Staff We went on a Saturday morning, I felt relieve that sales people left us alone. I found my SUV I wanted then the saleman Mike took me out for a drive We went on a Saturday morning, I felt relieve that sales people left us alone. I found my SUV I wanted then the saleman Mike took me out for a drive. Everyone was very personable, was very pleasant to my mom offer us refreshments. Everyone we cam in contact with from the Todd /Mike and the receptionist ( sorry forgot her name) were very welcoming and helpful. I found my experience to be the best in all the years I have purchased a vehicle. More