Napleton Autowerks of Rockford

Pleasant, Comfortable and Comprehensive This is my second SUV that I have gotten from this dealership. The reason I came back was for the very reason of the title of my review. All the peo This is my second SUV that I have gotten from this dealership. The reason I came back was for the very reason of the title of my review. All the people that I dealt with were new to me. The former salesman retired. As soon as I came in the door, I was greeted by smiles from Justine Brugger and JR Henry. I felt from the very beginning that this not going to be a high pressure sale. I was returning a SUV of which the lease was expiring. I was explaining what I thought I wanted to do. They then explained options of buying, leasing again or purchasing my SUV that I was returning. The options were thoroughly explained. I did not make any decisions on that day but came back a couple of days later and looked at vehicles in the lot. Ken Baylor came out and showed us some of the vehicles. I had dealt with Ken a few years ago when we leased our 2015 SRX. After talking to JR and Justine, a couple of options of choice and price were given that my wife and I liked. Demian who is in charge of pricing came out and was introduced to us. After some back and forth pricing options, we settled on an XT-5 that was the one that we wanted. That Friday afternoon, the process to lease began. Most all of the paperwork was completed that afternoon along with logging in to the Cadillac app. Not being a computer whiz, Justine took care of a lot of that while JR was handling other paperwork. The financial paperwork was handled by Jim Horst. We went into his office and everything went smoothly with everything being explained completely. The only thing left was to come Saturday morning to pick up the SUV. Justine got that rolling for clean up and prep. The next day the XT-5 was sitting out front all ready to go - clean and sparkly. All the staff came out to greet us, thank us, and wish us well with our XT-5. JR spent an extended period of time telling about all the features and how they worked. As with our past experience, the staff at Napleton was very helpful throughout the whole process. I have received emails from Justine and phone calls from JR offering help on any questions or problems we might have with the XT-5. Very good dealership. I will come again and recommend them highly. More

The truck I wanted made easy Big thanks to Mike Fisher at Napleton Subaru. I wasn't in the market for a Subaru. But they helped me get in the FJ I have been wanting for some tim Big thanks to Mike Fisher at Napleton Subaru. I wasn't in the market for a Subaru. But they helped me get in the FJ I have been wanting for some time now. Thanks to all the courteous staff at Napletons. More

Purchase of 2018 ATS Ken Baylor and Demian Wright were very friendly and informative. They answered all of my questions and were helpful. I enjoyed working with them thr Ken Baylor and Demian Wright were very friendly and informative. They answered all of my questions and were helpful. I enjoyed working with them through the purchase process. More

My First Porsche Troy Vail was such a pleasure to work with - knowledgable; kind and so much fun! He made my experience easy and exciting, as well. I cannot believe I Troy Vail was such a pleasure to work with - knowledgable; kind and so much fun! He made my experience easy and exciting, as well. I cannot believe I drove off the lot THAT day with my new car! I thought I was just going to be looking, but lo and behold ... it became a day I would never forget! More

Bought my first car here Bought my first car with the help of Mike Price. He helped me understand everything I needed and am sending everyone I know looking for a car his way. Bought my first car with the help of Mike Price. He helped me understand everything I needed and am sending everyone I know looking for a car his way. 10/10 recommend this dealership. And everyone was really polite in service as well. More

New Subaru Bob and the rest of the Subaru team were great to work with on the purchase of our brand new Subaru Forester. Highly recommend Bob Fisher. He main Bob and the rest of the Subaru team were great to work with on the purchase of our brand new Subaru Forester. Highly recommend Bob Fisher. He maintained great customer service from beginning through final delivery. More

New Car!! Jordan was a super big help in finding my perfect car! He made sure it had all the features I was looking for and the color. I was a little nervous ab Jordan was a super big help in finding my perfect car! He made sure it had all the features I was looking for and the color. I was a little nervous about making such a big purchase but Jordan and the staff at Napletons worked with me to make it a little less scary! More

Fast and Nice..Matthew Wayne style I brought in my Subaru for an oil change and tire rotation. I was treated like family. Irv Bolthouse, and Big Mike P. showed me where the coffee was a I brought in my Subaru for an oil change and tire rotation. I was treated like family. Irv Bolthouse, and Big Mike P. showed me where the coffee was and 30 minutes later my car was not only done, but it was cleaned inside and out. All of the service Advisers treat me as if they really know me. Irv even had flowers on his desk from his nice girl friend. I think I am going to buy another car from Napleton next year. More

Great Visit to Service I dealt with Irv last Friday and I loved the service I received for my Subaru. Evyonne in service was really nice and I my car was returned clean and I dealt with Irv last Friday and I loved the service I received for my Subaru. Evyonne in service was really nice and I my car was returned clean and in a timely manner. More

Wonderful Experience! Our experience with Jordan and the team at Napelton Subaru was like no other car buying experience we have ever had. They were polite, respectful, acc Our experience with Jordan and the team at Napelton Subaru was like no other car buying experience we have ever had. They were polite, respectful, accommodating, and professional. At no point did we feel pressured, just encouraged to make the decision that was right for us. More