Napleton Autowerks of Rockford

My experience was a blessing j r Henry was excellent The rating I gave was real because the salesman that sold us the SUV sold us the Santa fe we traded in so we came back to him again and he sold us a C The rating I gave was real because the salesman that sold us the SUV sold us the Santa fe we traded in so we came back to him again and he sold us a Cadillac srx 2016 thanks jr Henry!!!! More

Friendly, informative, and very helpful! Troy was so friendly, knowledgable and truly cared about my experience. He couldn't have been any nicer!! He answered all my many questions and was Troy was so friendly, knowledgable and truly cared about my experience. He couldn't have been any nicer!! He answered all my many questions and was very helpful!! I would recommend him to my friends and family and anyone looking for a Porsche!! More

Great experience We love our new used car. Got it at Napelton Cadillac and we were so impressed with the personality of JR. what a nice guy👍. Would recommend Jr We love our new used car. Got it at Napelton Cadillac and we were so impressed with the personality of JR. what a nice guy👍. Would recommend Jr and Brian any day. So happy that we checked what they had for sale online. It was better than pictured. Thank you More

Awesome buying experience and top notch customer service Justine was our salesperson and she was exactly what we needed. Not pushy, down to earth, willing to ask questions if she didn’t know the answer. We L Justine was our salesperson and she was exactly what we needed. Not pushy, down to earth, willing to ask questions if she didn’t know the answer. We LOVE our Honda Odyssey. We drove all the way from Iowa because this was THE vehicle we wanted. We paid a very fair price and when our mechanic found an issue when we got home they worked with us to make it right. This is a great dealership, and I’d absolutely go to them again. More

Successful! We had a very nice experience working with J.R. He helped us find the right car for us in a timely manner. We will share our experience with our fam We had a very nice experience working with J.R. He helped us find the right car for us in a timely manner. We will share our experience with our families and friends! More

Great customer service Nick was great, as soon as we walked into the building he came up to us and ask us very kindly if he could help us. He went over the board and offer Nick was great, as soon as we walked into the building he came up to us and ask us very kindly if he could help us. He went over the board and offer us refreshments when we arrived as well when we were about to leave. Best customer service I ever had. More

Above and beyond Tim Normoyle was easy to work with, not at all pushy. He was able to locate the Subaru Outback Limited that had everything we wanted and more. Tim we Tim Normoyle was easy to work with, not at all pushy. He was able to locate the Subaru Outback Limited that had everything we wanted and more. Tim went above and beyond by meeting us at the dealership on his day off to finish the paperwork. Then he spent over an hour explaining the bells and whistles of our vehicle. More

Terrific Experience! We purchased a 2017 Suburu Forrester at Napleton. We worked with Jordan Davis who was all about making sure our needs were met, from pricing to comfor We purchased a 2017 Suburu Forrester at Napleton. We worked with Jordan Davis who was all about making sure our needs were met, from pricing to comfort. His personality made it such a fun process and within 24 hours, we drove away with our new vehicle. We can't recommend this dealership enough & most definitely, you can't go wrong working with Jordan! More

Customer care Without a doubt, the best car buying experience and customer service I’ve experienced to date. Desiree and Tim demonstrate exemplary customer service! Without a doubt, the best car buying experience and customer service I’ve experienced to date. Desiree and Tim demonstrate exemplary customer service! I chose to purchase a car from this dealership based on the initial contact I had with Desiree, their Internet customer service specialist. She answered all of my questions and walked me through the entire vehicle purchasing process. More

Over and above!! These guys truly went over and above! Everyone was very friendly not pushy and a true joy to be around. I will consider them first for all future purc These guys truly went over and above! Everyone was very friendly not pushy and a true joy to be around. I will consider them first for all future purchases. Sorry this one didn't work out More