Napleton Autowerks of Rockford

Treated me like treasured family, leading to success Nick Perkins saved my bacon. He made my purchase possible in a stressful time when I needed transportation capable of just backing up to and sitting, Nick Perkins saved my bacon. He made my purchase possible in a stressful time when I needed transportation capable of just backing up to and sitting, then rotating around while maintaining a less-than-90 degrees of bend at the hip for my husband's fractured hip. Nick quickly understood our needs, our budget, and my stress, and went out of his way to make the purchasing process go quickly, professionally, and calmly. He listens, and then offers the best options for the buyer's consideration. He is not pushy but is not hesitant to give reasons, pro and con, for any part of the decision about which vehicle to buy. He managed the steps carefully and even went out of his way to help me juggle a possible trade-in, which I ended up not trading in. He printed out EXACTLY what I was buying so I didn't have to wade through the advertising or book to see what I had. His offer to answer any forthcoming questions was sincere. He's a good teacher: patient, clear, orderly, eager to satisfy the buyer and calm the "swirl" of car-buying. He looks out for you by seeing that you have the vehicle set up with things you didn't even know you needed but which are on the vehicle. Who knew that vehicles had changed soooo much? Not I! He'll check you out with the buttons and settings before you drive off. He wants you to be safe, comfortable, and happy with your choice. With Nick Perkins, you won't be rushed into anything you might regret. But if you should have further questions, he's just a phone call or a visit away. And he'll be glad to see you! More

Very professional, outstanding customer service Nick C. and Todd helped us order the perfect vehicle for my wife and I. Had all the bells and whistles, Todd and Nick C. made sure we learned it all. Nick C. and Todd helped us order the perfect vehicle for my wife and I. Had all the bells and whistles, Todd and Nick C. made sure we learned it all. Thank you for our car with "Eyes"! More

No-nonsense Matthew Vincent I REALLY appreciated how Matthew Vincent dealt with my wife and I as we searched for a used vehicle. He listened to our desires and our budget concern I REALLY appreciated how Matthew Vincent dealt with my wife and I as we searched for a used vehicle. He listened to our desires and our budget concerns. Matthew FOUND us the right vehicle at the right price for us, and DID NOT pressure us as sales people are irritably known for doing. I behave already TOLD several people," Go see Matt Vincent at Napletons and you won't be hassled if you don't see what you want." We WILL be a returning customer, of Matts at Napeltons. P.s. I was perturbed that for the $885 charge for going over the vehicle and "filling fluids", I found the antifreeze low, with (none in the reservoir,) and the BRAKE fluid low as well. More

Outstanding service I came in for an oil change on my 2017 Subaru Impreza. Irv Bolthouse was able to put my car through their express service center and had me in and out I came in for an oil change on my 2017 Subaru Impreza. Irv Bolthouse was able to put my car through their express service center and had me in and out in no time at all. He was very polite and had a good sense of humor as well. These simple things are what will make me bring my vehicle back the next time it needs service! Great job, Irv. More

Search for a new car -- this purchase was a difficult decision because I had to replace the car after an accident. He was very knowledgeable and demonstrated the attribute -- this purchase was a difficult decision because I had to replace the car after an accident. He was very knowledgeable and demonstrated the attributes of the outback More

Enjoyable experience purchasing a new car. I totally enjoyed the very pleasant and professional experience in dealing with Justine Brugger during the purchase of my new Cadillac. She was very t I totally enjoyed the very pleasant and professional experience in dealing with Justine Brugger during the purchase of my new Cadillac. She was very thorough and very patient in all aspects concerning the delivery and operation of the new vehicle. Her instructions and explanations made all the new technologies totally understandable. I would wholeheartedly recommend her to anyone interested in purchasing a new Cadillac. More

Great place to buy a car This is the first Cadillac I have ever purchased and it was a great experience. Nick Perkins my sales person was so helpful in making me aware of all This is the first Cadillac I have ever purchased and it was a great experience. Nick Perkins my sales person was so helpful in making me aware of all the operations of the vehicle. My past experience in buying a used car was not a good one, very high pressure. Nick was very professional and I think I got a great car at a fair price. Nick has helped me after the sale with things I didn't know how to use on the car. He didn't forget me after I drove off the dealership lot which doesn't happen very often after the sale is made. More

Outstanding I was very satisfied with my 2018 Outback purchase. The people at Napleton went above and beyond to satisfy my requests and helped me with the decisi I was very satisfied with my 2018 Outback purchase. The people at Napleton went above and beyond to satisfy my requests and helped me with the decisions . My sales person Matthew Vincent and Manager Scott Nicoll worked with me and helped through the process. I am extremely happy with my experience. I love mt Subaru. More

Excellent professional service Irv Bolthouse was extremely knowledgeable and professional from start to finish. I will return for service in the future and recommend this dealership Irv Bolthouse was extremely knowledgeable and professional from start to finish. I will return for service in the future and recommend this dealership to friends and family. More

Second experience as great as the first! We were ready for our next Subaru and contacted Mike Price (who we had worked with before) to let him know what we were looking for. Just as he had do We were ready for our next Subaru and contacted Mike Price (who we had worked with before) to let him know what we were looking for. Just as he had done before, Mike went out of his way to accommodate us and make us feel extremely comfortable throughout the whole process. Within a couple of days, our car was brought in from out of state and ready for us to take home. Looking forward to working with Mike and Napleton’s again in the next year or two when we are ready to upgrade our other vehicle! More