Napleton Autowerks of Rockford

Great Experience I walked into this dealer to inquire about a used truck I saw on their lot. I was approached and welcomed right away by J.R. Henry. After some discuss I walked into this dealer to inquire about a used truck I saw on their lot. I was approached and welcomed right away by J.R. Henry. After some discussion, it was clear that the deal I needed was going to be a tough sell. I had strict boundaries on budget and payments, including working with an upside down trade in vehicle. Mr. Henry was great. He involved the managers right away to make sure our deal would be possible before wasting either of our times, and to make sure the truck I wanted was available for sale. It had just been traded onto the lot the day prior, and hadn't even been cleaned up or fully inspected. After sitting with Mr. Henry for some time, it became clear that he genuinely cared about making this deal work for me, on my terms. Not only did I drive my new truck home, clean and detailed, but I walked out with financing and payments that were within my budget as requested. Mr. Henry and their finance manager worked vigorously to find financing that was right for me, and the terms of my deal are very good. The dealership was overall very clean and friendly, constantly making sure my comfort was attained. The process may have taken a little longer than I had anticipated, but the deal I needed was going to take some time. I am completely satisfied with Mr. J.R. Henry and the entire Napleton team. Hopefully I don't need another vehicle for some time, but I will recommend this dealership to others! More

Always great We have been to Napleton many times to buy cars and have service done. This time it was for an oil change on my wife’s Legacy. Irv was great, he was We have been to Napleton many times to buy cars and have service done. This time it was for an oil change on my wife’s Legacy. Irv was great, he was friendly yet professional. My wife feels comfortable going in for service there and everyone treats her nice. Thanks also to Tina, Mike Palumbo, and everyone really. Keep up the good work Napoleon! More

Great deals! We had RJ Henry as a car dealer and he gave us excellant savings and service! We will be back for our next new car. We had RJ Henry as a car dealer and he gave us excellant savings and service! We will be back for our next new car. More

Great experience The workers at Napekton Subaru went out of their way to ensure a great car buying experience. Great staff and truly care about their customers! The workers at Napekton Subaru went out of their way to ensure a great car buying experience. Great staff and truly care about their customers! More

Service is Awesome I had my Macan in for It's first service and they always treat me great there and the service manager came up and greeted us and made us feel like fam I had my Macan in for It's first service and they always treat me great there and the service manager came up and greeted us and made us feel like family. More

Excellent service This place is awesome. I've dealt with them many times and I will continue to do so. Irv and everyone back in service are top notch. This place is awesome. I've dealt with them many times and I will continue to do so. Irv and everyone back in service are top notch. More

Excellent customer service We purchased a new Cadillac xt5 and J.R. Henry was our sales consultant. He did an outstanding job meeting our needs and walking us through every ste We purchased a new Cadillac xt5 and J.R. Henry was our sales consultant. He did an outstanding job meeting our needs and walking us through every step in the process. We were impressed with the entire staff who made sure we were comfortable and had us on the road in a timely fashion with our new car. We left the dealership and and joked with J.R. Henry that he was now part of our family. We truly felt like "family" and not just another customer. That is how the buying process should be all the time. Great job Napleton's. More

Great all around I bought in a online request for a use car for my wife. Jackie was very quickly to respond and was very insightful. When meeting nick he salesman I I bought in a online request for a use car for my wife. Jackie was very quickly to respond and was very insightful. When meeting nick he salesman I felt he knew what we were looking for and wasn't pushing at all. All around great environment! More

Great Job! I recently had a 20 inch tire replaced on my SRX for free. I'm glad I purchased the tire and wheel protection because it was a $220 tire! Irv was ve I recently had a 20 inch tire replaced on my SRX for free. I'm glad I purchased the tire and wheel protection because it was a $220 tire! Irv was very easy to deal with as usual, and Jody, Tina and Amanda are always very pleasant and professional. Thanks for making it easy and hassle free. More