Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Autowerks of Rockford
Rockford, IL
562 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 562 reviews
February 03, 2021
NEVER & I mean NEVER go here or any Napelton auto to purchase a vehicle it was the WORST decision I ever made!!! I purchased a vehicle and not even 30 days of having the vehicle I had to take the vehicl purchase a vehicle it was the WORST decision I ever made!!! I purchased a vehicle and not even 30 days of having the vehicle I had to take the vehicle in for service. I was given a filthy loaner car with no windshield fluid and needed an oil change. Two days later they called to tell me that something happened with my vehicle on their watch and that it will cost approximately $1100 to fix it (issues totally unrelated to service order)because I didn’t purchase the extended warranty it’s on me even though it did not happen on my watch. Can you say PISSED 😡!Ryan in service was no help Gary and service was no help also the general manager Jeff was a real jerk! Please don’t waste your hard earned money or time. I will be calling the BBB. More
by Jhoward062510
Employees Worked With
Geoff Feinblatt, Gary Judd, Jeff Propp, Ryan Fagerstrom, Shaun Corirossi
December 22, 2020
Buying a new car had never been an experience we looked forward to until we bought a 2021 outback XT onyx edition. Matt Schmitz took the time to understand what we expected in a car and suggested the outba forward to until we bought a 2021 outback XT onyx edition. Matt Schmitz took the time to understand what we expected in a car and suggested the outback. He was knowledgeable, courteous and we felt comfortable the whole time... ever felt pressured or being forced in one direction. Thanks Matt and your support team. We love the car and have no regrets. More
by Glen.sundstrom
Employees Worked With
Matt Schmitz
December 06, 2020
These are the most lying people in the business. They These are the most lying people in the business. They dont have any mechanics and would never deal with again. They told me the wheel bearing wasnt These are the most lying people in the business. They dont have any mechanics and would never deal with again. They told me the wheel bearing wasnt out. I replaced it myself and the noise that the mechanic said was not a wheel bearing went away. They told us we had bumper to bumper coverage till we went to use it, then we had motor and trans. BEWARE!!!! More
by Cheezy7575
Employees Worked With
Ryan Fagerstrom, James Horst
September 02, 2020
Took my Vehicle in for fluid change. It was fast and affordable. The customer service was very friendly and got me in and out. No complaints. Will be back again. affordable. The customer service was very friendly and got me in and out. No complaints. Will be back again. More
by Bubbles
Employees Worked With
Tina Ward
July 31, 2020
Great Service at Subaru I know I can always trust my vehicles with the great staff at Napleton's. Recently I had some issues with my Subaru Outback and Shaun was able to get I know I can always trust my vehicles with the great staff at Napleton's. Recently I had some issues with my Subaru Outback and Shaun was able to get it taken care of right away. Good as new! Always great service! More
by Connie C.
Employees Worked With
Shaun Corirossi
July 30, 2020
Great service shop. Staff is always kind and friendly. Shaun was great. I enjoy chatting with him and his sense of humor with his mario mask was great Shaun was great. I enjoy chatting with him and his sense of humor with his mario mask was great More
by Mark G
Employees Worked With
Shaun Corirossi
March 29, 2020
Shaun in service was knowledgeable and made coming in for basic service a pleasant time. Everyone there is always so friendly and hope every stays safe during this time. basic service a pleasant time. Everyone there is always so friendly and hope every stays safe during this time. More
by Jojo
Employees Worked With
Shaun Corirossi
March 23, 2020
Couldn’t find the salesman Matt Schmitz that I worked with in the review section, but 5 stars to him as well! Todd the sales manager was very accommodating and honest! Will be doing all of my future Suba with in the review section, but 5 stars to him as well! Todd the sales manager was very accommodating and honest! Will be doing all of my future Subaru needs with him from this point forward! More
by D.massingill
Employees Worked With
Matt Schmitz, Todd Tifft, James Horst
