Napleton Autowerks of Rockford

I bought a used Nissan Rogue at Napletons. When I bought it, the Tire Pressure Monitoring System Light was on. I was told that this is because the vehicle was standing on the lot in the sun for a while. I j it, the Tire Pressure Monitoring System Light was on. I was told that this is because the vehicle was standing on the lot in the sun for a while. I just needed to adjust the pressure on all tires. I put air in all 4 tires and checked them to the exact recommended pressure by the manufacturer. I noticed that I had to fill air in one tire more than the other ones. I had to fill 1 tire 5 to 10 PSI all the time (every week). I signed the bumper to bumper warranty and the tire replacement warranty and still had the 90 day 3000 mile warranty with the dealer. So I wasn't too worried about going to them right away since I thought some dirt got between the rim and the tire. And who monitors which tire loses more air than the other? Easy fix I thought. It turns out that the valve stem had a crack. Total cost: $300. Napletons came through and paid for the repair. The Manager did everything he could to make another customer happy. More

Although interested in a Subaru, I wanted to look at the CTS Wagon on the lot. Mike Price showed it to me in great detail. At another time with Mike not available, Ron Hughes took me for a drive. Scott a CTS Wagon on the lot. Mike Price showed it to me in great detail. At another time with Mike not available, Ron Hughes took me for a drive. Scott and his total team above played a part in completing the sale and delivering the vehicle after normal hours. The service, courtesy and care of the whole organization made the sale experience the best ever for us. I highly recommend Napleton Cadillac,Subaru and Porsche for your next vehicle. More

Easily these guys are among the most knowledgeable and friendly gentlemen. Bruce was extremely believable and confident in selling the Subaru brand. Braxton's knowledge of our trade in was on the money. friendly gentlemen. Bruce was extremely believable and confident in selling the Subaru brand. Braxton's knowledge of our trade in was on the money. Together, we were happy with the deal, and would consider dealing with these people for our next car. More

When I purchased my new Subaru from Napleton's I would have to say it was nothing but a total pleasure. Scott the manager gave me a great trade-in allowance on my vehicle. Bruce, my salesman and Scott b have to say it was nothing but a total pleasure. Scott the manager gave me a great trade-in allowance on my vehicle. Bruce, my salesman and Scott both worked together to find the exact car I was looking for. Charles in the finance office was so pleasant to work with and explained all of the paperwork thoroughly. I was very happy that I purchased the Napleton Advantage program with my vehicle as I have already used it and it has paid for itself. Bruce was very knowledgeable during the delivery process as he went over all of the equipment in the car. He even set up my hands free phone for me. Whenever I have needed to stop by the delership for anything, I am taken care of promptly and very courteously in the service department. We have since purchased another Subaru for my husband and had the same experience. More

RON SWENSON WAS VERY KNOWLEDGEABLE AND COURTEOUS IN HELPING ME SELECT A NEW CADILLAC CTS. I would definitely recommend him and Napleton Cadillac in Rockford, IL. He introduced me to the service advis HELPING ME SELECT A NEW CADILLAC CTS. I would definitely recommend him and Napleton Cadillac in Rockford, IL. He introduced me to the service advisor and some of the mechanics. I would feel comfortable buying another vehicle or servicing it at Napleton Cadillac. My experience at Napleton was one of the best I've had in buying a car. More

My wife and I had a great experience working with him and his team of sales people. We purchase one Subaru Outback and leased the other. We had a small disagreement on the purchase price due to a computer his team of sales people. We purchase one Subaru Outback and leased the other. We had a small disagreement on the purchase price due to a computer glitch which the manager worked out with me. More

I bought a new Cadillac CTS from Napleton Cadillac recently. From the sales and service dept all I could say was "WOW" I was totally impressed with the "NO" pressure and the knowledge of the staff. Th recently. From the sales and service dept all I could say was "WOW" I was totally impressed with the "NO" pressure and the knowledge of the staff. They helped me select a car that fit my needs. Walked me through the entire process and made me feel at home. They even beat my credit union financing rate which saved me thousands. All in all I would recomend these guys to a family or friend. More

Allen was a friendly and straight to the point kind of guy. We considered a bmw x5 and a land rover. The porsche had more amenities and a sexier styling. The sales manager dave pearson gave us a reas guy. We considered a bmw x5 and a land rover. The porsche had more amenities and a sexier styling. The sales manager dave pearson gave us a reasonable discount that surpassed the deal we had at zimbricks of Madison. We will continue to purchase porsches from dave pearson and company.. More

Car dealer was very nice!! Purchased a Cayenne v6... offered me a better price than Porsche exchange and sales staff was more sensitive to my needs!!! A1 price and service!!! offered me a better price than Porsche exchange and sales staff was more sensitive to my needs!!! A1 price and service!!! More

I had a very pleasant experience at Napleton Subaru in Rockford. My salesman, Michael Price was very friendly, KNOWLEDGEABLE and helpful. This is my first Subaru and Michael took the time to answer all o Rockford. My salesman, Michael Price was very friendly, KNOWLEDGEABLE and helpful. This is my first Subaru and Michael took the time to answer all of my questions and really listen to what I wanted. He was able to locate the exact car I wanted- color, trim and options, rather than trying to push me into just settling for whatever they currently had on the lot. He also took the time to help me uninstall and re-install my 3 car seats to make sure they fit into the car. I couldn't have asked for an easier transaction. I will definitely be a returning customer. More