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Napleton Buick GMC
Crystal Lake, IL
320 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 320 reviews
May 18, 2025
This dealership provides great service! Fast, efficient and keep you up to date while you're car is being serviced. Steve was very helpful and went over there recommended services thoroughl Fast, efficient and keep you up to date while you're car is being serviced. Steve was very helpful and went over there recommended services thoroughly. A+++ service! More
by Marc
Employees Worked With
Santo Voiculescu, Jen Collins, Steve Hardy
May 16, 2025
Napleton Buick in Crystal Lake provides outstanding service. Jennifer in the Service Department was extremely professional and helpful when I brought my Encore in for service and I really appreciated h service. Jennifer in the Service Department was extremely professional and helpful when I brought my Encore in for service and I really appreciated her help! . More
by Long Time Customer
Employees Worked With
Jen Collins
May 13, 2025
In late April 2025, I had a deeply disappointing experience at this dealership. When I made a fair $80,000 offer, General Sales Manager Eric Orellana mocked me, saying I’d “never worked hard a day” experience at this dealership. When I made a fair $80,000 offer, General Sales Manager Eric Orellana mocked me, saying I’d “never worked hard a day” in my life and called the offer “ridiculous.” He added, “We’re not selling a car for free.” And how I did not know how this business works and that I needed “experience”. Freddie Alvarado, the sales rep, was initially respectful, but once Eric escalated, he followed suit and ripped a paper from my hand in front of other customers. I came in ready to buy not to be insulted. I left and paid cash elsewhere for my Yukon. I hope this team rethinks how they treat serious buyers. I’d still be open to working with them with real professionalism and respect and not rub off their ‘11 years’ of dealership experience to customers like Eric did to me. More
by Diego Jimenez
Employees Worked With
Erick Orellana, Freddi Alvarado
April 30, 2025
Great Service department. everyone’s really nice to talk to about your issues. Finance people salesman, Are Super nice everyone’s really nice to talk to about your issues. Finance people salesman, Are Super nice More
by Knips
Employees Worked With
Santo Voiculescu, Jen Collins, Steve Hardy
April 29, 2025
Friendly and competent staff. Explained everything and made a great deal. Took a little longer than I expected but it was a good experience. Explained everything and made a great deal. Took a little longer than I expected but it was a good experience. More
by Rellaandtheprince
Employees Worked With
Freddi Alvarado
April 23, 2025
Excellent service, good and flexible time for the appointment, good amenities in the waiting area, car was ready in 30 minutes with the car wash included, thanks Steve.. appointment, good amenities in the waiting area, car was ready in 30 minutes with the car wash included, thanks Steve.. More
by julioramos2072
Employees Worked With
Steve Hardy
April 23, 2025
They don't hold true to there estimates! For the repair.& don't ask your permission to proceed & you end up with double amount of a bill. And service manager is verry rude. For the repair.& don't ask your permission to proceed & you end up with double amount of a bill. And service manager is verry rude. More
by randyvehrs
Employees Worked With
Jen Collins, Steve Hardy
