Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Buick GMC
Crystal Lake, IL
415 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 415 reviews
May 30, 2026
I went to the dealership specifically because I know they’re very user friendly and they go out of their way to make sure that your experience as well worth your visit they’re very user friendly and they go out of their way to make sure that your experience as well worth your visit More
by pgrisolia
Verified Customer
May 09, 2026
Eric went above and beyond to get me what I was looking for. I would totally recommend this dealership to anyone due to the customer service.Everyone else was professional and pleasant to interact with as for. I would totally recommend this dealership to anyone due to the customer service.Everyone else was professional and pleasant to interact with as well. More
by Ed A.
April 18, 2026
Wonderful experience. Met Eric when I walked in and the entire process was smooth and convenient. Eric and the team were extremely professional. Met Eric when I walked in and the entire process was smooth and convenient. Eric and the team were extremely professional. More
by mh
March 19, 2026
Working with Eric and the team was seamless. A very respectful, courteous group! We are very happy with our new car!!! Thank you Eric! A very respectful, courteous group! We are very happy with our new car!!! Thank you Eric! More
by Mckbello20
March 16, 2026
Eric was a pleasure to deal with during my buying experience. He was knowledgeable about my GMC truck and also kept things light and personable. Zero pressure sales man and we were able to come to a experience. He was knowledgeable about my GMC truck and also kept things light and personable. Zero pressure sales man and we were able to come to a deal rather quickly. If you’re in the market for a GMC I’d suggest Eric at Napleton Crystal Lake! More
by Adamlmurphy08
Employees Worked With
March 12, 2026
I’ve brought my vehicle in for warranty service a few times and Steve has always been great to work with. Professional with clear explanations and doesn’t waste time. times and Steve has always been great to work with. Professional with clear explanations and doesn’t waste time. More
by S
Employees Worked With
March 12, 2026
Great service department. With a good coffee while you wait. Usually have coupons to lower the cost. With a good coffee while you wait. Usually have coupons to lower the cost. More
by Jjdeluxe
March 07, 2026
Easy to book an appointment. My car was serviced and available the same day. All of the issues are addressed. Steve from service was very professional and friendly to deal with My car was serviced and available the same day. All of the issues are addressed. Steve from service was very professional and friendly to deal with - More
by Sullyfarm
March 05, 2026
Maintenance department, Steve and Santo were very helpful with their suggestions for fixing my car. They did a great job, my car is fixed and I am very happy with their service. with their suggestions for fixing my car. They did a great job, my car is fixed and I am very happy with their service. More
by penkava1
March 03, 2026
I want to Thank Steve for taking good care of me and making sure I know what service is being done to my Truck and if there is anything that needs done to it. making sure I know what service is being done to my Truck and if there is anything that needs done to it. More
by MadMonkey1126
Employees Worked With
