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Napleton Buick GMC
Crystal Lake, IL
324 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 324 reviews
June 09, 2025
This is a top dealership that gives you the best in everything they do..The techs are efficient and take care of your problems Within a reasonable amount of time. The service department is very well everything they do..The techs are efficient and take care of your problems Within a reasonable amount of time. The service department is very well run. They know their business and always greet you With a welcoming smile and listen to what your saying. Jen is my go to person who is a TEN PLUS.! The entire group is GREAT! Thank you for hiring all these wonderful Employes Sincerely, Carole Stein (a very”pleased customer) More
by cutecnzmom
Employees Worked With
Santo Voiculescu, Jen Collins, Steve Hardy
May 18, 2025
This dealership provides great service! Fast, efficient and keep you up to date while you're car is being serviced. Steve was very helpful and went over there recommended services thoroughl Fast, efficient and keep you up to date while you're car is being serviced. Steve was very helpful and went over there recommended services thoroughly. A+++ service! More
by Marc
Employees Worked With
Santo Voiculescu, Jen Collins, Steve Hardy
May 16, 2025
Napleton Buick in Crystal Lake provides outstanding service. Jennifer in the Service Department was extremely professional and helpful when I brought my Encore in for service and I really appreciated h service. Jennifer in the Service Department was extremely professional and helpful when I brought my Encore in for service and I really appreciated her help! . More
by Long Time Customer
Employees Worked With
Jen Collins
May 13, 2025
In late April 2025, I had a deeply disappointing experience at this dealership. When I made a fair $80,000 offer, General Sales Manager Eric Orellana mocked me, saying I’d “never worked hard a day” experience at this dealership. When I made a fair $80,000 offer, General Sales Manager Eric Orellana mocked me, saying I’d “never worked hard a day” in my life and called the offer “ridiculous.” He added, “We’re not selling a car for free.” And how I did not know how this business works and that I needed “experience”. Freddie Alvarado, the sales rep, was initially respectful, but once Eric escalated, he followed suit and ripped a paper from my hand in front of other customers. I came in ready to buy not to be insulted. I left and paid cash elsewhere for my Yukon. I hope this team rethinks how they treat serious buyers. I’d still be open to working with them with real professionalism and respect and not rub off their ‘11 years’ of dealership experience to customers like Eric did to me. More
by Diego Jimenez
Employees Worked With
Erick Orellana, Freddi Alvarado
April 30, 2025
Great Service department. everyone’s really nice to talk to about your issues. Finance people salesman, Are Super nice everyone’s really nice to talk to about your issues. Finance people salesman, Are Super nice More
by Knips
Employees Worked With
Santo Voiculescu, Jen Collins, Steve Hardy
April 29, 2025
Friendly and competent staff. Explained everything and made a great deal. Took a little longer than I expected but it was a good experience. Explained everything and made a great deal. Took a little longer than I expected but it was a good experience. More
by Rellaandtheprince
Employees Worked With
Freddi Alvarado
