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Napleton Buick GMC
Crystal Lake, IL
385 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 385 reviews
December 27, 2025
I went there to look at a specific car. When they pulled up front, it had some body issues. I met with Freddi Alvarado and went for a drive. Drove great. Said I’d like a price with my trade When they pulled up front, it had some body issues. I met with Freddi Alvarado and went for a drive. Drove great. Said I’d like a price with my trade in. I have to admit that I didn’t give Freddy time to explain. I walked out. That night I got a call from Christian, used car Mgr, he asked me to come back in. I did the next day. The 3 of us worked on a deal on a different car. We came close. I thought about it over the weekend, went back in and came to a deal between the 3 of us. Then onto the finance office, I’m sorry, I forgot his name, but in and out with my new to me, car. They were very helpful and accommodating. Thank you. More
by Krj2119
Employees Worked With
Freddi Alvarado, Christian Leon
December 24, 2025
Amazing service! Steve was very attentive, provided clear next steps and explained everything to me. Best service I have had in a very long time from a dealership Steve was very attentive, provided clear next steps and explained everything to me. Best service I have had in a very long time from a dealership More
by tina.m.flores1
Employees Worked With
Steve Hardy
December 07, 2025
Met with courteous service . Told me to wait in the waiting room and he be with me . He did and he explained the items that need to be addressed. Told me to wait in the waiting room and he be with me . He did and he explained the items that need to be addressed. More
by Peggy
Employees Worked With
Jared Heinz
December 02, 2025
We had an incredibly smooth and pleasant experience at this dealership from beginning to end. The entire process was seamless from start to finish. Every staff member we interacted with was helpful, court this dealership from beginning to end. The entire process was seamless from start to finish. Every staff member we interacted with was helpful, courteous and professional. Buying a vehicle from Seann Omara was particularly wonderful— he is knowledgeable, helpful, and genuinely committed to making sure we got the best deal possible. We left very pleased and would happily recommend Napleton Buick GMC to others! More
by katewalsh
Employees Worked With
Seann Omara
November 15, 2025
I had a great experience at this dealership! The staff was friendly, professional, and very helpful throughout the whole process. They took the time to answer all my questions and made sure I fe The staff was friendly, professional, and very helpful throughout the whole process. They took the time to answer all my questions and made sure I felt comfortable with my purchase. The vehicle was exactly as described—clean, reliable, and fairly priced. The buying process was smooth and quick. I highly recommend this dealership to anyone looking for an honest and stress-free car buying experience! More
by Mario carreno
Employees Worked With
Ryan English, Freddi Alvarado, Nick Durband, Rodrigo Crespo, Michael Zelko, Eric Irigoyen
November 15, 2025
I brought my GMC Sierra 2500 in for service . Everyone i dealt with in the service department was amazing. Steve kept me notified of the progress. Overall, a wonderful experience. I definitely w Everyone i dealt with in the service department was amazing. Steve kept me notified of the progress. Overall, a wonderful experience. I definitely will be returning. More
by kopfem
Employees Worked With
Santo Voiculescu, Steve Hardy
