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Napleton Buick GMC

Crystal Lake, IL

Overview
Reviews
Vehicles
4.5
318 Reviews
Call Dealership (815) 219-7138

6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 318 reviews

July 06, 2021

Very happy with the service that I received the 2 times I was in for service. The service adviser provided detailed explanation of work needed. Kept me updated on the progress of the work done and washed the More

by k-diana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Report | Print
Jul 07, 2021 -

Napleton Buick GMC responded

Thank you for the review, Diana! We are very pleased to hear you had a great experience with us! We look forward to serving you again!

July 06, 2021

Professional, courteous and easy to work with. They made the process of my trade in effortless. Andrew and Jeff were nice and easy going guys to work with More

by rollyroll73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Dodd, Jeff Holland
Report | Print
Jul 07, 2021 -

Napleton Buick GMC responded

Thank you for the review! We know how important it is to make each customer's experience with us is as effortless and enjoyable as possible. So we are very pleased to hear you felt you were well taken care of with our staff! We look forward to serving you again!

July 06, 2021

Everyone was very nice and easy to work with! They were able to work with my budget and find me a great car for our family! More

by Kaynewman92
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vincent Olandese, Chris Behlke, Jesse Brei, Jeff Holland
Report | Print
Jul 07, 2021 -

Napleton Buick GMC responded

Thank you for the review, Kaynewman! All of us at Napleton Buick GMC Crystal Lake understand the importance of making sure each customer is well taken care of so they can enjoy their car buying experience. We are very pleased to hear you felt you had 5-star service with us! We certainly look forward to serving you again!

July 05, 2021

I love how they treat you and they also explain you everything...I would totally recommend this place to visit 😌 thank you so much .. bye More

by Mayra delgado
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Report | Print
Jul 06, 2021 -

Napleton Buick GMC responded

Thank you for the review, Mayra! We are very pleased to hear you had a 5-star experience with us at Napleton Buick GMC Crystal Lake. We know how important customer service is and making the process as enjoyable as possible! We look forward to serving you again!

July 01, 2021

I had a great experience with Napleton. I had a unique situation with a car and they helped me out immediately. Their service staff were thorough and professional. I really like the video report they use More

by Cubsfan1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Behlke
Report | Print
Jul 02, 2021 -

Napleton Buick GMC responded

Thank you for the review! We take pride in the level of customer service we provide our customers. So it is very satisfying to hear you enjoyed a 5-star experience with us! We certainly look forward to serving you again!

June 28, 2021

Buying experience was very good. Looking forward to growing in business together. More

by kimberlymalchow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wally Pepsnik did a GREAT Job!!!, Sam Solhi
Report | Print
Jun 28, 2021 -

Napleton Buick GMC responded

Thank you for the review, Kimberly! We certainly look forward to serving you again!

June 27, 2021

It was very helpful and the staff was enjoyable to work with. More

by Redrose1659
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Dodd, Jeff Holland, Todd Morrison, Sam Solhi
Report | Print
June 21, 2021

Great people and good services. Good work always come back here More

by geomarco2@sbcglobal.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
Report | Print
June 21, 2021

We had a new salesman named Sam. He did a great job and got other employees were quick to help. Would come back to see Sam and Chris again More

by cbyykkonen1278
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marci Zavala, Chris Behlke, Sam Solhi
Report | Print
Jun 22, 2021 -

Napleton Buick GMC responded

Thank you for the review! Customer service and satisfaction is our top priority at Napleton Buick GMC so we are delighted to receive the high review. And we agree, Sam and Chris are great! Thank you and we certainly look forward to serving you again!

June 20, 2021

Outstanding customer service. Everyone was friendly and helpful. They made buying a new car a fun experience. Marcie was amazing and Chris Behlke was able to work magic for our deal. No high pressure at al More

by MissyH856
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marci Zavala, Chris Behlke, Jeff Holland, Jim Sprandel, Sam Solhi
Report | Print
Jun 21, 2021 -

Napleton Buick GMC responded

Thank you for the review, Missy! We pride ourselves on providing only the best customer service. And that starts with having a highly qualified and professional team, like Marci and Chris! We are pleased to hear you had a 5-star experience with us and we look forward to serving you again!

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