Napleton Buick GMC

Service writers Steve and Santo were extremely helpful and Polite, mechanic Greg explained my repair in detail and showed me the parts that failed in my engine, his work area extremely clean and organized and Polite, mechanic Greg explained my repair in detail and showed me the parts that failed in my engine, his work area extremely clean and organized. I would highly recommend any GMC owner to Napleton, Top Notch dealership !!! More

Great experience with Napleton Crystal Lake,IL. Erick the sales manager was great. Thanks for making buying our new Buick a pleasant experience. Erick the sales manager was great. Thanks for making buying our new Buick a pleasant experience. More

Steve, the representative in the Service Department at Napleton, was courteous and informed me of the areas needing repair, provided an estimate of cost, and an accurate gauge of time required for comple Napleton, was courteous and informed me of the areas needing repair, provided an estimate of cost, and an accurate gauge of time required for completion of service. He even offered to drive me home & pick me up when the car was ready. I was pleased with the process & appreciated the visual portion of the description of needed service. I am not a fan of the text to my phone about service needs. I prefer face-to-face conversations. More

Jennifer in service was the reason I will come there for the rest of the services needed. She was very respectful and showed compassion for her job the rest of the services needed. She was very respectful and showed compassion for her job More

Ryan was a pleasure to work with. The dealership gave me a great price on the vehicle and I would highly recommend them. The dealership gave me a great price on the vehicle and I would highly recommend them. More

The staff was courteous and informed me of potential issues that needed to be fixed on the car with regards to the maintenance schedule. I’d recommend this dealership if you’re in the market for new Bu issues that needed to be fixed on the car with regards to the maintenance schedule. I’d recommend this dealership if you’re in the market for new Buick. More

Excellent service, friendly people, nice facility. What more could you ask for. Very happy with the visit. What more could you ask for. Very happy with the visit. More

Smooth transaction all the way. Great group of people.. kudos to Seann Darien and Erick. Great group of people.. kudos to Seann Darien and Erick. More

Friendly and knowledgeable staff. They take the time explain ways I can save money on maintenance. They take the time explain ways I can save money on maintenance. More

We went here looking for a specific vehicle. We talked with Ryan English, told him exactly what I wanted, GMC 6 cylinder, nothing less. He was phenomenal & I tried thinking of another type but We talked with Ryan English, told him exactly what I wanted, GMC 6 cylinder, nothing less. He was phenomenal & I tried thinking of another type but wanted a GMC & it had to be a 6 cylinder. He went away for a few minutes & drove up with the GMC which was traded in the day b4. Once I looked at the mileage & year, I knew it was the one. Ryan was knowledgeable, caring & very helpful. Others were very nice & informative also. They don’t bug you when you’re looking, which is awesome but are ready to help you when ready. I give Napleton Buick GMC in Crystal Lake, IL. an Excellent rating & will tell others about this Dealership. I would go here again. Hats off Ryan, great job!👏🏻👍🏻 More