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Napleton Buick GMC

Crystal Lake, IL

Overview
Employees
Reviews
Vehicles
4.8
416 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 416 reviews

July 06, 2021

Very happy with the service that I received the 2 times I was in for service. The service adviser provided detailed explanation of work needed. Kept me updated on the progress of the work done and washed the More

by k-diana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
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Jul 07, 2021 -

Napleton Buick GMC responded

Thank you for the review, Diana! We are very pleased to hear you had a great experience with us! We look forward to serving you again!

July 05, 2021

I love how they treat you and they also explain you everything...I would totally recommend this place to visit 😌 thank you so much .. bye More

by Mayra delgado
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
Report | Print
Jul 06, 2021 -

Napleton Buick GMC responded

Thank you for the review, Mayra! We are very pleased to hear you had a 5-star experience with us at Napleton Buick GMC Crystal Lake. We know how important customer service is and making the process as enjoyable as possible! We look forward to serving you again!

July 01, 2021

I had a great experience with Napleton. I had a unique situation with a car and they helped me out immediately. Their service staff were thorough and professional. I really like the video report they use More

by Cubsfan1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Behlke
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Jul 02, 2021 -

Napleton Buick GMC responded

Thank you for the review! We take pride in the level of customer service we provide our customers. So it is very satisfying to hear you enjoyed a 5-star experience with us! We certainly look forward to serving you again!

June 28, 2021

Buying experience was very good. Looking forward to growing in business together. More

by kimberlymalchow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wally Pepsnik did a GREAT Job!!!, Sam Solhi
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Jun 28, 2021 -

Napleton Buick GMC responded

Thank you for the review, Kimberly! We certainly look forward to serving you again!

June 27, 2021

It was very helpful and the staff was enjoyable to work with. More

by Redrose1659
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Dodd, Jeff Holland, Todd Morrison, Sam Solhi
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June 21, 2021

We had a new salesman named Sam. He did a great job and got other employees were quick to help. Would come back to see Sam and Chris again More

by cbyykkonen1278
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marci Zavala, Chris Behlke, Sam Solhi
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Jun 22, 2021 -

Napleton Buick GMC responded

Thank you for the review! Customer service and satisfaction is our top priority at Napleton Buick GMC so we are delighted to receive the high review. And we agree, Sam and Chris are great! Thank you and we certainly look forward to serving you again!

June 21, 2021

Great people and good services. Good work always come back here More

by geomarco2@sbcglobal.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
Report | Print
June 20, 2021

Outstanding customer service. Everyone was friendly and helpful. They made buying a new car a fun experience. Marcie was amazing and Chris Behlke was able to work magic for our deal. No high pressure at al More

by MissyH856
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marci Zavala, Chris Behlke, Jeff Holland, Jim Sprandel, Sam Solhi
Report | Print
Jun 21, 2021 -

Napleton Buick GMC responded

Thank you for the review, Missy! We pride ourselves on providing only the best customer service. And that starts with having a highly qualified and professional team, like Marci and Chris! We are pleased to hear you had a 5-star experience with us and we look forward to serving you again!

June 19, 2021

Friendly, timely and professional service. The new management has done a great job job in raising the quality of the dealership. We would come back again. More

by george.schulze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Kevin Barnett, Jim Sprandel
Report | Print
Jun 21, 2021 -

Napleton Buick GMC responded

Thank you for the review, George! All of us at Napleton Buick GMC work very hard to ensure every customer has a 5-star experience with us. We are delighted to hear you felt this was the case with your recent visit! We look forward to serving you again!

June 19, 2021

Amazing experience. I will recommend them any time. Chris was awesome working out my purchase and helping me surprise my husband. Thank you! I expressed what I needed and wanted and they made it happen. Than More

by Rosie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Olandese, Chris Behlke, Jeff Holland
Report | Print
Jun 21, 2021 -

Napleton Buick GMC responded

Thank you for the 5-star review, Rosie! Complete customer satisfaction is our number one priority here at Napleton Buick GMC so we are very pleased to hear about your experience with us. It was our pleasure assisting you and we look forward to serving you again. And congratulations on the new car! :)

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