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Napleton Buick GMC

Crystal Lake, IL

4.7
378 Reviews

6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 378 reviews

September 23, 2025

Helpful, courteous. I can usually get an appointment to bring my car in a day or two. More

by clc.udelhofen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared was 5 star, Jen Collins
Sep 24, 2025 -

Napleton Buick GMC responded

Thanks for your feedback. We look forward to your next visit to Napleton Buick GMC Crystal Lake!

September 23, 2025

The experience was perfect ryan respected my comment no games give us a price and it went smooth love the car More

by Snow.birds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan English
Sep 24, 2025 -

Napleton Buick GMC responded

Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your experience working with Ryan. Enjoy the ride!

September 20, 2025

Pleasant experience, the service department was professional and knowledgeable. Scheduling service on their website was easy. In and out in no time. More

by barsocchi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Heinz
Sep 23, 2025 -

Napleton Buick GMC responded

We're happy to hear you had a smooth and efficient experience with our service team! Thank you for choosing Napleton Buick GMC Crystal Lake, and for your glowing review.

September 16, 2025

I went to Napleton GMC to trade my 2 vehicles for a new GMC Terrain. I met with Roger, he was extremely knowledgeable and helpful! He was able to give me a great trade in on my two cars and help me find th More

by ablaze24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger
Sep 17, 2025 -

Napleton Buick GMC responded

Thank you for sharing your experience with Roger and our team! We're thrilled he made the trade-in process smooth and successful at Napleton Buick GMC Crystal Lake. Congratulations on your new GMC Terrain!

September 15, 2025

Everything was super smooth during our purchase a a new vehicle. Shane Omarra our salesman was knowledgeable and helpful as was the manager and the finance guy. More

by teflonbob12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddi Alvarado
Sep 16, 2025 -

Napleton Buick GMC responded

Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your experience, Bob. We’ll be sure to pass along your feedback to Shane and the team! Enjoy your new vehicle!

September 13, 2025

We’ve purchased 3 vehicles from Napleton Buick GMC and have always had a great experience from the sale of the vehicle through each service visit More

by Wboldog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Sep 15, 2025 -

Napleton Buick GMC responded

Thank you for your continued trust and loyalty to Napleton Buick GMC Crystal Lake! We appreciate your support and look forward to serving you in the future!

September 03, 2025

Freddie was great. He asked what we wanted to see and he was direct and to the point. Very informative and professional. More

by Eubanksp49
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddi Alvarado
Sep 04, 2025 -

Napleton Buick GMC responded

Thank you for sharing your feedback about Freddie! We are thrilled that he was direct, professional, and informative during your visit, and we hope you enjoy the ride! - The Napleton Buick GMC Crystal Lake Team

September 01, 2025

They were ready for me when I got there quick and easy service. They provided a shuttle service for me to get back to my job. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Sep 03, 2025 -

Napleton Buick GMC responded

Hi Tim, we're glad to hear you had a quick and smooth experience at Napleton Buick GMC Crystal Lake. We hope to see you again in the future!

August 31, 2025

Very overly clever representative. I needed regular oil change. They charged much more than before. More

by davidsr50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Hardy
Sep 01, 2025 -

Napleton Buick GMC responded

David - we're sorry to see that you were not satisfied with your experience. If you'd like to share anything further about your visit, please reach out directly to crystallakefeedback@napleton.autos - Napleton Buick GMC Crystal Lake. Thank you.

August 30, 2025

Knowledgeable courteous, answer questions in detail, clean facility, no pressure to purchase, very helpful, expedient service More

by L-walton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
Sep 02, 2025 -

Napleton Buick GMC responded

We love hearing about your five-star experience with our team! Thank you for choosing Napleton Buick GMC Crystal Lake and for sharing your feedback. See you next time!